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Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
6 myths about NZ power prices
Why are New Zealand power prices so high? It’s not all about lines charges, Labour’s oil and gas ban or the cost of renewable energy.
The Fine Print: Air NZ’s Koru loyalty programme
We waded through the terms and conditions of the airline’s rebranded loyalty programme so you don’t have to. Here’s what we found.
Consumer launches flight complaints portal and information hub
Consumer NZ has launched a flight complaints portal for passengers to share complaints and learn about their rights, whether they’ve had a cancelled or delayed flight, a missing bag or another airline problem.
International flight rights: delays and cancellations
Find out your rights when it comes to international flights, cancellations and delays and how much compensation you can claim.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.