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Consumer rights and advice

Got a problem with a product or service? Here's the place to start.

Consumer advice line.

We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.

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Your wins

One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.

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