Consumer rights and advice
Got a problem with a product or service? Here's the place to start.
Got a problem with a product or service? Here's the place to start.
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.
Use these examples to help you write a complaint letter or email about services.
If a product you buy is faulty or not of acceptable quality, you don’t have to put up with it.
If your car develops a defect, use these as a guide to put your complaint in writing.
Use these as a guide for writing to an insurance company if it rejects or disputes your claim, or if you wish to reject its offer.
Our templates set out how to write to your bank about disputed credit card purchases, ATM withdrawals or stolen cheques, and how to approach the Banking Ombudsman if you need help resolving a dispute.
Use these as a guide to complain about unfair contracts.
What are your rights and obligations when fencing your boundary?
We explain your rights and responsibilities regarding trees.
What are your options if you have noisy neighbours?
Joining a gym? We’ve gathered fees for seven gyms and explain some of the potential fishhooks in their contracts.
We explain the basic principles of the Privacy Act.
Your legal rights and obligations when you’ve entered a contract.
We explain what you need to know about power of attorney.
What does the law say about what kids can do at what age?
What are your rights if your car is towed?
Your rights when purchasing from a door-to-door sales rep and what you can do to stop them knocking in the first place.
The secret to getting your cash back when purchases go wrong.
Our guidelines to making an effective complaint.
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.