Battling with your neighbour over the fence? Who's responsible for trimming trees? Check out our guides to your rights and responsibilities.

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Know your consumer rights

Got a problem with a product you bought? Or maybe your flight has been delayed or cancelled? Whatever the problem, we can help.

Your rights

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We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.

Learn more

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Taking action

If you want to make a complaint our advice can help you.

How to complain