Skip to content


Battling with your neighbour over the fence? Who's responsible for trimming trees? Check out our guides to your rights and responsibilities.

Consumer rights promo

Know your consumer rights

Got a problem with a product you bought? Or maybe your flight has been delayed or cancelled? Whatever the problem, we can help.

Your rights

Consumer advice line.

We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.

Learn more

Fair trading act promo cta

Taking action

If you want to make a complaint our advice can help you.

How to complain