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If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal. Get personal, practical advice you can trust – included when you join from $15 a month.
Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
Why we fight: 10 sneaky online tricks that make you spend more
Some of these tricks may breach existing laws, but others fall neatly through the cracks.
Returns and refunds in NZ: Your consumer rights
Learn when you can return a product in NZ, when you’re entitled to a refund or replacement, and what the Consumer Guarantees Act requires.
Kmart ordered to pay Christchurch parents $15k after asbestos found in play sand
A Disputes Tribunal decision ordering Kmart NZ to reimburse a Christchurch family exposes serious gaps in New Zealand's product safety system.
Disputes Tribunals
Disputes Tribunals are a useful way to settle consumer grievances.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.