Car, travel and transport

From cancelled flights to faulty cars, our advice will help you get your money back if things go wrong.

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Your rights when travelling: flights and accommodation

We answer most frequently asked questions related to travel rights.

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We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.

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Taking action

If you want to make a complaint our advice can help you.

How to complain