Car, travel and transport

From cancelled flights to faulty cars, our advice will help you get your money back if things go wrong.

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Can I get a refund if I’ve just changed my mind and no longer want to travel?

We answer most frequently asked questions related to travel rights.

Flights and accommodation rights

Consumer advice line.

We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.

Learn more

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Taking action

If you want to make a complaint our advice can help you.

How to complain