Contact us

Contact us

Membership and general inquiries

Hours: 8.30am-4.30pm, Monday to Friday

Email: info@consumer.org.nz

Phone: 0800 CONSUMER (0800 266 786) or 04 384 7963

Post: PO Box 932, Wellington 6140

Address: Level 5, 17 Whitmore Street, Wellington, 6011

For personal memberships, join online here.
Find out about business memberships here.

Need help?

For membership and website questions, visit our FAQs.

For questions about your consumer rights, see our guide to the Consumer Guarantees Act.

Need advice?

The Consumer Advice Line is available to assist current paid members with any consumer-related issue between 8.30am-4.30pm, Monday to Friday. Our advisers can explain your rights and help you resolve problems with a retailer or service provider.

The Consumer Advice Line is not available for Digital Pass holders. If you currently have a Digital Pass, you’ll need to become a Consumer NZ member to access our advice line. Join here.

Frequently asked questions

Need help outside our office hours? You might find the answer in our frequently asked questions.

Check out the FAQs

Got feedback for us?

You can use this form if you want to give us feedback.

If you're not a member but have a complaint about a Consumer Trusted Business, please call us or use this form.

Give us feedback