Contact us

Contact us For membership and general inquiries, contact us between 8.30am-4.30pm, Monday to Friday. You can also get help by visiting our FAQs.

For personal memberships, join online here.
Find out about business memberships here.


Phone: 0800 CONSUMER (0800 266 786) or 04 384 7963

Post: Private Bag 6996, Marion Square, Wellington 6141

Need advice?

The Consumer Advice Line is available to assist current paid members with any consumer-related issue between 9.30am-4pm, Monday to Friday.

Our advisers can explain your rights and help you resolve problems with a retailer or service provider.

Join now to get advice

Got feedback for us?

You can use this form if you want to give us feedback.

If you're not a member but have a complaint about a Consumer Trusted Business, please call us or use this form.

Give us feedback

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Frequently asked questions

Need help outside our office hours? You might find the answer in our frequently asked questions.

Check out the FAQs