Contact us

Contact us For membership and general inquiries, contact us between 8.30am-4.30pm, Monday to Friday.

For personal memberships, join online here.
Find out about business membership here.


Phone: 0800 CONSUMER (0800 266 786) or 04 384 7963

Post: Private Bag 6996, Marion Square, Wellington 6141

Need advice?

The Consumer Advice Line is available to assist current paid members with any consumer-related issue between 9.30am-4pm, Monday to Friday.

Our advisers can explain your rights and help you resolve problems with a retailer or service provider.

Join now to get advice

Got feedback for us?

You can use this form if you want to give us feedback.

If you're not a member but have a complaint about a Consumer Trusted Business, please call us or use this form.

Give us feedback

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Frequently asked questions

Need help outside our office hours? You might find the answer in our frequently asked questions.

Check out the FAQs


Password reset.

Thanks for requesting to reset your password. We've sent you an email with instructions on what you need to do. If you haven't received the email within the next five minutes please call us on 0800 266 786.


We just need to verify that this email address belongs to you. Please check your inbox. There should be a message from us where you can verify and activate your account.