Hours: 8.30am-4.30pm, Monday to Friday
Post: PO Box 932, Wellington 6140
Address: Level 5, 17 Whitmore Street, Wellington, 6011
For membership and website questions, visit our FAQs.
For questions about your consumer rights, see our guide to the Consumer Guarantees Act.
The Consumer Advice Line is available to assist current paid members with any consumer-related issue between 8.30am-4.30pm, Monday to Friday. Our advisers can explain your rights and help you resolve problems with a retailer or service provider.
The Consumer Advice Line is not available for Digital Pass holders. If you currently have a Digital Pass, you’ll need to become a Consumer NZ member to access our advice line. Join here.
Need help outside our office hours? You might find the answer in our frequently asked questions.
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