Jobs at Consumer NZ

Powerswitch Support Advisor (fulltime, 6 months)

Does assisting consumers affected by the rising cost of living motivate you? If so, are you interested in working for Consumer NZ - a smallish, not-for-profit, independent organisation that has served New Zealanders for over 60 years.

Powerswitch is a web-based tool provided by Consumer NZ for New Zealanders living at a private residence to see if they can save by switching electricity and gas retailers. This role responds to consumer’s phone or email-based requests for assistance with Powerswitch and then works with them to use the website tool to analyse their situation so they can receive the best power deal for their circumstances.

The key functions of this role are to:

• Provide effective communications for inbound and outbound calls and emails in a timely fashion.
• Listen attentively to each customer enquiry, analyse their situation and then confirm the best way to provide them with support and advice.
• Support customers as appropriate until a decision can be made on their best future power provider.
• Provide additional support for Powerswitch as required.

To have what it takes you’ll need:

• Excellent written and oral communication skills, particularly with people who may not be easy communicators.
• Ability to analyse multiple sources of data to inform decision-making.
• Ability to provide support across different technology platforms.
• Experience in the electricity industry is preferred.

You’ll also bring to this role:

• A strong positive customer service orientation with empathy and patience for dealing with public enquiries and advice.
• Impartiality, integrity and a commitment to Consumer NZ’s values.
• Ability to fit in with a small but diverse team and work independently.

This fulltime, fixed term (6 months) Wellington-based role needs you to be in New Zealand now with eligibility to work here. The role may require you to work flexible hours (to be negotiated).

If you think you’d be a great fit, we’d love to hear from you. Apply to [email protected].

Make sure to include your CV and a cover letter to tell us what you would bring to this role.

Applications close: 5pm Wednesday 29 March