Jobs at Consumer NZ

We have an excellent opportunity for a permanent full-time contact centre advisor to join the team to deliver best practice, effective customer service and administrative support.

The contact centre is the first point of contact for our valued members and other consumers via telephone and email, and our future live chat system.

Key tasks include:

• Prioritising and responding to inbound calls and emails in a timely manner to ensure Service Level Agreements are met.
• Processing subscriptions through differing methods.
• Managing applicable updates to the Membership Database.
• Supporting and assisting other team members.
• Outbound calls.
• Manage help desk solutions for our websites.

To be successful in this role you will be customer driven, and have the ability to adapt to changing situations. We need someone who is solutions focussed with a commitment to achieving the best possible outcome for our members.

We are looking for candidates with:

• Previous contact centre or customer service experience.
• Strong verbal and written communication skills.
• Self-motivated.
• A focus on continuous improvement to systems, processes and procedures
• A professional telephone manner with excellent listening skills.
• Fast learner who is comfortable navigating through, and working on various computer systems and applications.

Candidates must legally be allowed to work in NZ. The position is based in Wellington. The role is Monday to Friday, 40 hours per week (during standard office hours).

Your application should include a curriculum vitae and covering letter, addressed to the Contact Centre Supervisor, emailed to vacancy@consumer.org.nz.

Applications close: 12.00pm Sunday, 26 May 2019

Download a job description here. (48.1 KB)

Passionate about data? Analytical mindset?

We are looking for a highly motivated market researcher to join our team and work with Consumer NZ part-time.

If you have industry experience in market research project management, then we want to hear from you!

The position reports to the Head of Market Research. The successful candidate will help manage and deliver a range of market research projects. You will be able to multitask and switch between ad hoc, topical research studies and larger, regular tracking studies. You will play an integral role in ensuring Consumer NZ’s market research activities demonstrate sound statistical methodology and withstand scrutiny from external parties. Impartiality, accuracy and attention to detail are essential attributes.

Specific duties

• Project management duties including project set-up, fieldwork management and supplier management
  
• Data processing and analysis using software packages such as Microsoft Excel, Q and SPSS
  
• Creation of research outputs and preparing presentation decks, ensuring they tell a succinct story
  

Key skills, knowledge and experience

• Degree qualified in a relevant area with 2 – 3 years’ hands-on experience of designing and managing research projects, either agency or client-side
  
• Track record of managing multiple projects and meeting deadlines
  
• Strong understanding of the application of statistical principles
  
• Ability to interpret and analyse large data sets
  
• Adept at using web-survey tools, statistical software packages and advanced data analysis tools
  

General attributes and background

The part-time position (30 hours per week) requires a person with strong attention to detail and an analytical and logical approach. They need to enjoy working with others. They need to be self-motivated with a desire to add value to Consumer NZ.

If this sounds like your next challenge, get in touch today!

How to apply

By email to vacancy@consumer.org.nz

Closing date for applications: Monday, 27 May 2019.

Download a job description here. (688 KB)