We've been campaigning for over 60 years for a better deal for consumers. Learn more about our work.

"},"teaserText":"

We've been campaigning for over 60 years for a better deal for consumers. Learn more about our work.

"}},{"id":2,"sectionName":"Your rights","columns":[[{"id":75,"kind":"heading","link":{"id":75,"linkText":"Consumer rights and advice","kind":"link","url":"/topics/consumer-rights-and-advice"}},{"id":33,"linkText":"Buying and selling","kind":"link","url":"/topics/buying-selling"},{"id":30,"linkText":"Car, travel and transport","kind":"link","url":"/topics/car-travel-and-transport"},{"id":2,"linkText":"Legal","kind":"link","url":"/topics/legal"},{"id":27,"linkText":"Property","kind":"link","url":"/topics/property"}],[{"id":78,"kind":"heading","link":{"id":78,"linkText":"Making a complaint","kind":"link","url":"/articles/making-a-complaint"}},{"id":81,"linkText":"Email templates about banking","kind":"link","url":"/articles/letters-about-banking"},{"id":80,"linkText":"Email templates about cars","kind":"link","url":"/articles/letters-about-cars"},{"id":79,"linkText":"Email templates about goods","kind":"link","url":"/articles/letters-about-goods"},{"id":82,"linkText":"Email templates about insurance","kind":"link","url":"/articles/letters-about-insurance"},{"id":84,"linkText":"Email templates about services","kind":"link","url":"/articles/letters-about-services"},{"id":85,"linkText":"Email templates about unfair contracts","kind":"link","url":"/articles/letters-about-unfair-contracts"}],[{"id":124,"kind":"heading","link":{"id":0,"kind":"link","linkText":"How we've helped","linkObject":{}}},{"id":123,"url":"https://www.consumer.org.nz/topics/your-wins","kind":"external-link","linkTitle":"Our members' stories"}]],"featuredItem":{"kind":"featuredItem","link":{"id":0,"linkText":"Consumer rights and advice","kind":"link","url":"/topics/consumer-rights-and-advice","image_src":"https://d3c7odttnp7a2d.cloudfront.net/uploads/curated_landing_page/image/consumer-rights-and-advice/consumer-righst-advice-hero.png","published_at":"","description":"

Got a problem with a product or service? Here's the place to start.

"},"teaserText":"

Got a problem with a product or service? Here's the place to start.

"}},{"id":5,"sectionName":"Sentiment tracker","columns":[[{"id":1,"kind":"heading","link":{"id":1,"linkText":"Sentiment Tracker","kind":"link","url":"/articles/consumer-nz-sentiment-tracker"}}],[],[],[]],"featuredItem":{}},{"id":6,"sectionName":"Podcasts","columns":[[{"id":1,"linkText":"Consume This podcast","kind":"link","url":"/articles/consume-this-podcast"},{"id":2,"kind":"link","linkName":"","linkText":"","linkObject":null}],[],[],[]],"featuredItem":{}}]},{"id":2,"name":"About us","menu_content":[{"id":1,"sectionName":"Who we are","columns":[[{"id":4,"linkText":"About us","kind":"link","url":"/articles/about-us"},{"id":2,"linkText":"Our team","kind":"link","url":"/topics/about-us-our-team"},{"id":1,"linkText":"Jobs at Consumer NZ","kind":"link","url":"/articles/about-us-jobs-at-consumer"}],[],[]],"featuredItem":{"kind":"featuredItem","link":{"id":null,"linkText":"Our team","kind":"link","url":"/topics/about-us-our-team","image_src":"https://d3c7odttnp7a2d.cloudfront.net/uploads/curated_landing_page/image/about-us-our-team/19jun-our-team-hero.jpg","published_at":"","description":"

Meet the Consumer NZ team.

"},"teaserText":"

Meet the Consumer NZ team.

"}},{"id":7,"sectionName":"Membership","columns":[[{"id":8,"kind":"heading","link":{"id":0,"linkText":"Consumer membership","kind":"link","url":"/topics/membership"}},{"id":2,"linkText":"Become a member","kind":"link","url":"/articles/become-a-member"},{"id":3,"linkText":"Renew your membership","kind":"link","url":"/articles/renew-your-membership"},{"id":4,"linkText":"Membership support","kind":"link","url":"/articles/membership-support"},{"id":9,"linkText":"Consumer Advice Line","kind":"link","url":"/articles/consumer-advice-line"},{"id":5,"linkText":"Gift a membership","kind":"link","url":"/articles/gift-a-membership"},{"id":7,"linkText":"Utua Atu: Pay it forward membership","kind":"link","url":"/articles/utua-atu-pay-it-forward-membership"},{"id":10,"linkText":"Your wins","kind":"link","url":"/topics/your-wins"}],[],[],[]],"featuredItem":{}},{"id":2,"sectionName":"The Consumer Tick","columns":[[{"id":6,"kind":"heading","link":{"id":0,"kind":"link","linkText":"Licence programmes","linkObject":{}}},{"id":1,"linkText":"Consumer Recommends","kind":"link","url":"/articles/consumer-recommends"},{"id":5,"linkText":"Consumer Trusted","kind":"link","url":"/articles/consumer-trusted"},{"id":3,"linkText":"People's Choice","kind":"link","url":"/articles/peoples-choice"},{"id":4,"linkText":"Top Brand","kind":"link","url":"/articles/top-brand"}],[],[]],"featuredItem":{"kind":"featuredItem","link":{"id":0,"linkText":"The Consumer Tick","kind":"link","url":"/topics/the-consumer-nz-tick","image_src":"https://d3c7odttnp7a2d.cloudfront.net/uploads/curated_landing_page/image/the-consumer-nz-tick/our-programmes-hero4.jpg","published_at":"","description":"

Backed by expert testing and research, our endorsements take the guesswork out of buying and help consumers save time and money.

"},"teaserText":"

Backed by expert testing and research, our endorsements take the guesswork out of buying and help consumers save time and money.

"}},{"id":4,"sectionName":"Media & submissions","columns":[[{"id":2,"linkText":"Media releases ","kind":"link","url":"/articles/media-releases"},{"id":3,"linkText":"Submissions","kind":"link","url":"/articles/about-us-submissions"}],[],[]],"featuredItem":{"kind":"featuredItem","link":{"id":null,"linkText":"Get in touch with our media team","kind":"link","url":"/articles/media-releases","image_src":"https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/media-releases/media-contact-hero.png","published_at":"","description":"

For all media enquiries please contact our media team

"},"teaserText":"

For all media enquiries please contact our media team

"}},{"id":5,"sectionName":"Get in touch","columns":[[{"id":4,"kind":"heading","link":{"id":4,"linkText":"Contact us","kind":"link","url":"/general/contact-us"}},{"id":2,"kind":"heading","link":{"id":2,"linkText":"Media contact","kind":"link","url":"/articles/media-releases"}}],[],[]],"featuredItem":{"kind":"featuredItem","link":{"id":null,"linkText":"Media team","kind":"link","url":"/articles/media-releases","image_src":"https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/media-releases/media-contact-hero.png","published_at":"","description":"

For all media enquiries please contact our media team.

"},"teaserText":"

For all media enquiries please contact our media team.

"}},{"id":6,"sectionName":"Make a donation","columns":[[{"id":1,"linkText":"Help us keep the pressure on - donate","kind":"link","url":"/articles/donate"},{"id":2,"linkText":"Utua atu: pay it forward","kind":"link","url":"/articles/utua-atu"}],[],[],[]],"featuredItem":{}}]}]

Subscribe to our newsletters

Want to know more?

Like what you're reading?

Stay in the know