See the media releases Consumer NZ has issued.
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2024 Media releases
People's Choice Winner LG impress their customers for 7 years 9 February 2024
Powerswitch savings increase to an average $409 per year 8 February 2024
Pepsi beats Coke in blind taste test 16 January 2024
2023 Media releases
5 ways to save money in 2024 28 December 2023
Five tips for shopping the 2023 Boxing Day sales 26 December 2023
Best and worst mobile and internet providers 13 December 2023
The best and worst laundry detergents of 2023 28 November 2023
Consumer NZ study finds phony Black Friday deals 24 November 2023
Consumer NZ reveals the four stores New Zealanders adore 23 November 2023
Stop the surcharge swindle 16 November 2023
Black Friday tips – top price doesn't always mean top performance 15 November 2023
Car insurance premiums up as much as 38% since 2021 14 November 2023
Don't buy these duds: 4 Kmart products to avoid 2 November 2023
Budget vs premium kettles – the price of repairability 30 October 2023
Consumer ranks salt and vinegar chips from best to worst 29 September 2023
New Zealand bank customers missing out on basic banking protections 21 September 2023
Consumer NZ makes noise about the hearing aid industry 20 September 2023
Consumer NZ reveals how long your appliances should last 8 September 2023
Profits surge for New Zealand’s gentailers 31 August 2023
Budget buys that beat premium brands 30 June 2023
Prepay customers paying much more for power 22 June 2023
Smaller power providers lead the pack 1 June 2023
Simple ways to save money this winter 25 May 2023
Ultra-processed foods pack a sodium punch 14 March 2023
Consumer NZ reveals who is top of the shops 9 March 2023
Consumer NZ: TV shop customers beware 1 March 2023
Consumer NZ: Our Cook Strait ferry operators need to up their game 23 February 2023
Consumer NZ: Affected by Cyclone Gabrielle? Know your rights 21 February 2023
Consumer NZ: Watch out for second-rate sunnies 10 February 2023
Consumer NZ: Affected by flooding? Know your rights 31 January 2023
Kmart saucepan: top of the pots 25 January 2023
Consumer NZ: So-called supermarket 'specials' uncovered 19 January 2023
Customers in HelloFresh Hell 17 January 2023
Use – don’t lose – your gift card credit 5 January 2023
2022 Media releases
How to save at least $1200 in 2023 29 December 2022
Boxing Day tips for bargain hunters 26 December 2022
Sunbed operators continue to put high-risk customers in danger 20 December 2022
Consumer NZ investigates: Which mince pies slay this Christmas? 16 December 2022
Half of New Zealanders are saving less than 5% of their income 15 December 2022
House and contents insurance costs are a growing concern 13 December 2022
Slip, slop - slapped on the wrist 30 November 2022
Is your local supermarket scanning your face as well as your food? 24 November 2022
Beware of Black Friday 'bargains' 16 November 2022
Add-on car insurance products offer meagre benefits to consumers 25 October 2022
Consumer NZ: Jetstar leaving passengers out of pocket 20 October 2022
Significant power savings available for savvy shoppers 4 October 2022
Consumer NZ wants supermarkets to stop dodgy ‘specials’ 22 September 2022
Unfair terms and conditions ruining residents’ golden years 21 September 2022
How consumer-friendly is your telco provider? 13 September 2022
Slip, slop - slap on the wrist 6 September 2022
Misleading delivery fees at Nando's 2 September 2022
It's now illegal to ignore 'Do Not Knock' stickers 16 August 2022
Media release: Freedom Furniture fails to deliver 26 July 2022
Consumer NZ – customers’ trust eroding for big banks 12 April 2022
Global pressure to rein in buy now pay later services 24 March 2022
Cost of living is New Zealanders’ top concern 7 March 2022
Over thirty? You could be paying more to swipe right 8 February 2022
New year, new me: revamping your finances for 2022 1 January 2022
Small towns, big scoops: Consumer NZ finds best value hot chips 24 November 2021
How a tax accountant was swindled out of $100k 16 November 2021
Consumer NZ weighs up budget buys vs pricey presents 11 November 2021
Consumer NZ questions ‘specials’ at big box retailers 4 November 2021
Consume This tackles the big consumer issues 2 November 2021
Unlikely alliance formed to combat supermarket power 20 October 2021
Rogue ride-shares costing customers more than expected 30 September 2021
Buy-now, pay-later raking in $10m+ in late fees annually 24 September 2021
Catastrophe! Cattery blunder leads to death of beloved pet 23 September 2021
Shocking stuff: consumers in lower income areas paying more for powers 19 September 2021
Consumer NZ launches Utua atu to help vulnerable consumers 16 September 2021
Consumer NZ lodges complaint over retirement villages’ care claims 15 September 2021
Recyclable ‘in theory’ doesn’t cut it – Consumer NZ 14 September 2021
More than 50% of telco customers report problems 14 September 2021
Consumer NZ: Review of the Retirement Villages Act is overdue 25 February 2021
Consumer NZ testing finds induction cooktops trump gas 2 February 2021
Airbnb and Bachcare cancellation terms risk breaching Fair Trading Act 24 November 2020
We’re calling out Airbnb and Bachcare for their unfair cancellation policies.
Consumer NZ welcomes supermarket investigation 17 November 2020
Commerce Commission to undertake market study of supermarket industry.
Consumers struggling with hard-to-fix appliances 24 September 2020
Survey finds less than half of Kiwis think it's easy to find someone to fix an appliance.
Consumers paying millions too much for mobile phone plans 17 September 2020
Investigation finds some consumers are significantly overpaying for mobile plans.
New research finds the durability of stick vacuum cleaners sucks 3 September 2020
A recent survey shows Kiwis are let down by how long their stick vacuum cleaners are lasting.
78% of Kiwis willing to pay more for appliances built to last, but lack information they need 26 August 2020
A recent survey of consumers shows New Zealanders want better information on which products are built to last.
Supermarket “specials” risk misleading shoppers 5 August 2020
Consumer NZ’s latest supermarket survey found products can be on “special” so often shoppers risk being misled about the savings they’re getting.
Funeral insurance overpriced and overhyped 23 July 2020
An 85-year-old woman who paid $18,900 for funeral insurance worth just $10,000 has been denied a refund of overpaid premiums by insurer Fidelity Life.
Consumer NZ survey reveals best and worst power companies 17 Jun 2020
Trustpower rated as the worst performer in Consumer NZ’s latest survey of satisfaction with power companies.
Fast-track needed for flight refund rules 9 Jun 2020
Consumer NZ wants law changes fast-tracked after Air New Zealand has dug in its heels on giving passengers refunds for cancelled flights.
Air NZ sitting on millions of dollars from cancelled flights 28 May 2020
Just six percent of Air New Zealand customers in our survey had been given refunds for cancelled flights.
Consumer NZ calls out Air New Zealand over refund practices 18 May 2020
Air New Zealand's refusal to provide refunds for cancelled flights may breach Fair Trading Act.
Power costs a big worry for one in three Kiwis, Consumer NZ finds 23 Apr 2020
Household power costs are a major concern for a third of Kiwis, Consumer NZ’s latest electricity survey shows.
Environmental concerns spur change in shopping habits 5 Feb 2020
More consumers are changing the way they shop in an effort to reduce environmental impacts, Consumer NZ’s latest survey has found.
New CEO for Consumer NZ 3 February 2020
The Consumer NZ Board is delighted to announce the appointment of Jon Duffy, Assistant Privacy Commissioner, as the new Chief Executive of Consumer NZ.
New law means wheel clampers can’t charge more than $100 28 Jan 2020
The Automobile Association (AA) and Consumer NZ are advising motorists that if their vehicle is wheel clamped, they should not be charged more than $100 to release the clamp.
Diet and “detox” teas pulled from sale after Consumer NZ investigation 23 Jan 2020
Several brands of diet and “detox” tea have been withdrawn from sale after Consumer NZ found they contained a classified medicine.
Consumer NZ reveals best and worst ways to buy insurance 22 Jan 2020
Buy insurance from a bank or insurance broker and you’re much less likely to be a satisfied customer, Consumer NZ’s annual insurance survey shows.
Misleading green claim on baby wipes leads to recall 19 Dec 2019
A major brand of baby wipes that claimed to be “100% biodegradable” is being recalled after a Consumer NZ test found the claim was misleading.
Price comparison websites What’s My Number and Powerswitch merge 19 Dec 2019
Since 2011, the Electricity Authority’s What’s My Number campaign and Consumer NZ’s Powerswitch.org.nz website have helped New Zealanders check for potential savings, compare plans and switch their power deals.
Consumer NZ Board announces CEO Sue Chetwin resignation 13 Nov 2019
The Board of Consumer NZ has accepted, with great regret, the resignation of its chief executive officer Sue Chetwin.
Consumer protections in electricity market long overdue 3 Oct 2019
Protections for vulnerable electricity consumers and an end to misleading “prompt-payment discounts” are being welcomed by Consumer NZ.
Majority support banning medicine ads 7 August 2019
Consumer NZ survey finds most Kiwis want drug company advertising to end.
Christchurch funeral directors Lamb & Hayward achieve Consumer Trusted accreditation 30 Jul 2019
Christchurch-based funeral home first to achieve Consumer Trusted recognition.
Shoe Clinic first to five years with Consumer Trusted accreditation 25 Jul 2019
Consistently high standards of customer care earn retailer Consumer Trusted recognition.
Insurance market not working for consumers 24 Jun 2019
Consumer NZ's latest survey research has found significant problems in the insurance market.
Best curtains & blinds for keeping warm revealed 6 Jun 2019
Consumer NZ testing reveals the right curtains and blinds can keep your home warm and comfortable this winter.
Don’t fall for retailers’ “out of warranty” excuses 23 May 2019
Consumer rights don’t end when the product warranty does.
Banks pushing unwanted credit cards and insurance 24 Apr 2019
Consumer NZ’s latest banking survey found one in five bank customers had been offered unwanted financial products.
Satisfaction with KiwiSaver providers drops 17 Apr 2019
Majority of KiwiSaver providers in our survey saw a fall in customer satisfaction.
Consumer launches guide to chemical disposal 1 Feb 2019
Consumer NZ compiles a free council-by-council guide to disposing of unwanted household chemicals.
5 more sunscreens fail to meet SPF claims 30 Jan 2019
Another five sunscreens have failed to meet SPF label claims with one product only giving low protection.
Major problems in life insurance industry 29 Jan 2019
Major problems in the life industry insurance are leading to consumers being sold poor-value products and paying higher premiums.
Consumer NZ survey reveals top-rated retailers 19 Dec 2018
Big-box retailers lag behind the little guys when it comes to keeping their customers satisfied, Consumer NZ’s latest survey shows.
Country-of-origin labelling finally passed 29 Nov 2018
Kiwis will finally be able to identify where their fruit and vege come from after the Consumers’ Right to Know (Country of Origin of Food) Act passed its third reading in parliament yesterday.
Winners announced in the 13th Plain English Awards 15 Nov 2018
Winners in the 13th annual Plain English Awards were announced at a ceremony in Wellington this evening. Wellington Mayor Justin Lester gave an opening address to a full house of finalists from throughout New Zealand, gathered at the City Gallery Wellington.
Car dealers promoting poor value insurance 6 Nov 2018
Consumer NZ is advising car buyers who have been mis-sold mechanical breakdown insurance to demand a refund.
Bank regulation needed to protect consumers 5 Nov 2018
Consumer NZ wants regulation of the banking industry to be strengthened to protect customers from being sold products they don’t need and that provide poor value.
New penalties for door-to-door traders welcomed 10 Oct 2018
Consumer NZ welcomes the government’s announcement door-to-door sellers that ignore “Do Not Knock” stickers will face prosecution under the Fair Trading Act.
Cost of power leaves many consumers in the cold 11 Sep 2018
The Electricity Price Review’s initial report, released today, backs up Consumer NZ’s research that shows rising power prices are leaving many households struggling to pay their bills.
Nuisance calls plaguing consumers 04 Sep 2018
Seven out of 10 consumers have been on the receiving end of unwanted phone calls from companies in the past year.
Rest home breaches care contract 17 Aug 2018
More shortfalls have been found at St Kilda Care Home, less than a year since it was ordered to refund $10,000 for failing to provide reasonable care to a 92-year-old resident.
Consumer NZ welcomes action against Viagogo 15 Aug 2018
Consumer NZ is welcoming the Commerce Commission’s announcement it’s taking ticket resale website Viagogo to the High Court, seeking declarations the company has breached the Fair Trading Act.
Kiwis top for skin cancer rates 31 Jul 2018
A new study which shows New Zealand has the highest incidence of skin cancer in the world confirmed the need to ban sunbeds and make sunscreen standards mandatory, Consumer NZ says.
Vulnerable electricity customers getting raw deal 07 Jun 2018
Consumers getting their electricity from prepay power retailer Globug are more likely to get bad service, Consumer NZ’s latest satisfaction survey has found.
One in five Kiwis unsure about doctors' recommendations 25 May 2018
One in five New Zealanders think their doctor has recommended a test or treatment that wasn’t necessary for their health, a survey by Consumer NZ and the Council of Medical Colleges has found.
Local banks pip big Aussie banks for customer satisfaction 06 Apr 2018
Local banks have outstripped the big four Australian banks for service in Consumer NZ’s latest survey.
Recall now compulsory for "alpha" Takata airbags 04 Apr 2018
The compulsory recall of more than 50,000 vehicles fitted with potentially explosive Takata airbags will provide clarity for New Zealanders, Consumer NZ head of testing Paul Smith said today.
Renters getting raw deal from property managers 04 Apr 2018
Tenants who rent through a property management company are significantly more likely to experience problems, a Consumer NZ survey has found.
Would-be mums upsold expensive pregnancy multivitamins 16 Mar 2018
Pharmacies are promoting pregnancy multivitamins with overblown claims, a Consumer NZ mystery shop has found.
Consumer Rights Day highlights online shopping traps 15 Mar 2018
March 15 marks World Consumer Rights Day. Consumer organisations are using the day to call for better protection for consumers from online shopping traps.
Prezzy Card backs down on expiry date 01 Mar 2018
Kiwibank has succumbed to consumer pressure and is extending the expiry date of its Prezzy Card from 12 to 24 months.
Health star rating to be removed from Milo powder 01 Mar 2018
Nestle is removing the 4.5 health star rating from its Milo powder, a product given a Bad Taste Food Award by Consumer NZ in 2016.
Consumer win on ATM fees 19 Feb 2018
ANZ’s decision to remove the $1 fee it charges customers for using another bank’s ATM follows a call from Consumer NZ for all banks to remove these charges.
New website launched to help Kiwis buy and sell homes 14 Feb 2018
A new website to help consumers make good decisions when buying or selling property, has been welcomed by Consumer NZ.
We’re calling for added sugar labelling 21 Nov 2017
Consumer NZ and the New Zealand Dental Association (NZDA) are asking the government to back new rules for the labelling of added sugars in food and drinks.
Rest home ordered to pay $10,000 for law breaches 08 Nov 2017
Major rest home provider Bupa Care Services has been ordered to pay $10,000 by the Disputes Tribunal after failing to deliver reasonable standards of care to a 92-year-old woman who resided at its St Kilda Care Home in Cambridge.
Time for clampdown on ticket resellers 30 Aug 2017
Inflated prices, hidden fees and misleading sales tactics have been identified as major problems in the ticket resale market, in a joint investigation by Consumer NZ and Australian consumer group Choice.
No vitamin benefits from light-proof milk 11 Aug 2017
Despite claims light-proofed containers protect the vitamins in milk, Consumer NZ testing reveals there’s little difference in nutrient content between major milk brands.
Big powercos fail to impress customers 6 Jul 2017
A Consumer NZ survey of customer satisfaction with energy providers has found the big 5 powercos continue to deliver underwhelming service.
Consumer investigating ticket resellers 20 Apr 2017
Consumer NZ is joining forces with consumer groups in Australia and the UK to investigate complaints about ticket reselling sites such as Viagogo and Ticketmaster Resale.
Country of origin labelling a step closer 13 Apr 2017
Kiwis are one step closer to being able to identify where their fruit and veges come from after the Consumers’ Right to Know (Country of Origin of Food) Bill passed its first reading in Parliament yesterday.
Gourmet salt claims may mislead 05 Apr 2017
High-priced rock and sea salts promoted as healthier choices risk misleading consumers about their benefits, our report has found.
$520 moisturiser fails to impress 19 Oct 2016
Our test of moisturisers has found paying for a top-shelf cream doesn’t guarantee superior results.
Shoppers want better sugar labelling 09 Sep 2016
A Consumer NZ survey found the majority of shoppers want better labelling of added sugars in processed foods.
Beauty clinics wrongly removing skin lesions 15 Jun 2016
A Consumer NZ mystery shop found seven beauty clinics willing to remove a raised skin spot, when our undercover shopper should have been sent to a GP.