Media releases
See the media releases Consumer NZ has issued.
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2023 Media releases
New Zealand bank customers missing out on basic banking protections 21 September 2023
Consumer NZ makes noise about the hearing aid industry 20 September 2023
Consumer NZ reveals how long your appliances should last 8 September 2023
Profits surge for New Zealand’s gentailers 31 August 2023
Half of New Zealanders are deeply anxious about savings, or have nothing tucked away 24 August 2023
Savvy Powerswitch users save over $5 million on their power bills 1 August 2023
Banks need to do better in NZ's financial cybercrime avalanche 25 July 2023
Want to buy a phone that lasts? Consumer NZ introduces new repairability score 13 July 2023
Consumer NZ calls on Sky to help its flood-impacted customers 12 July 2023
Consumer NZ welcomes Grocery Commissioner appointment 11 July 2023
AI-powered advertising targeting shoppers in New Zealand malls 4 July 2023
Budget buys that beat premium brands 30 June 2023
Last chance to dob in a dodgy deal: Consumer NZ's final call for examples of misleading supermarket pricing 26 June 2023
Prepay customers paying much more for power 22 June 2023
Problematic pricing perseveres in a cost-of-living crisis 6 June 2023
Grounded by greenwashing: green claims on Air NZ compostable cups 2 June 2023
Smaller power providers lead the pack 1 June 2023
Simple ways to save money this winter 25 May 2023
Consumer NZ: Trust in banks diving sharply amid soaring profit announcements 12 May 2023
Consumer NZ warning about dodgy car finance deals 9 May 2023
Smaller banks are outperforming larger players when it comes to customer satisfaction 19 April 2023
Consumer NZ: So-called supermarket 'specials'uncovered 6 April 2023
Consumer NZ finds supermarket aisles awash with dubious green claims 28 March 2023
Consumer NZ – New Zealand renters are now more concerned about paying for food than rent 14 March 2023
Ultra-processed foods pack a sodium punch 14 March 2023
Consumer NZ reveals who is top of the shops 9 March 2023
Buyer beware - hybrid and plug-in hybrid electric vehicles fail to meet fuel efficiency claims 8 March 2023
Consumer NZ: TV shop customers beware 1 March 2023
Consumer NZ lodges Cook Strait ferries complaint with the Commerce Commission 27 February 2023
Consumer NZ: Our Cook Strait ferry operators need to up their game 23 February 2023
Consumer NZ: Affected by Cyclone Gabrielle? Know your rights 21 February 2023
Consumer NZ: Watch out for second-rate sunnies 10 February 2023
Consumer NZ: Affected by flooding? Know your rights 31 January 2023
Kmart saucepan: top of the pots 25 January 2023
Consumer NZ: So-called supermarket 'specials' uncovered 19 January 2023
Customers in HelloFresh Hell 17 January 2023
Use – don’t lose – your gift card credit 5 January 2023
2022 Media releases
How to save at least $1200 in 2023 29 December 2022
Boxing Day tips for bargain hunters 26 December 2022
Sunbed operators continue to put high-risk customers in danger 20 December 2022
Consumer NZ investigates: Which mince pies slay this Christmas? 16 December 2022
Half of New Zealanders are saving less than 5% of their income 15 December 2022
House and contents insurance costs are a growing concern 13 December 2022
Why are we waiting? Consumer NZ investigates more call wait times 2 December 2022
Slip, slop - slapped on the wrist 30 November 2022
Device repairability is expensive or non-existent – Consumer NZ has the solution 29 November 2022
Is your local supermarket scanning your face as well as your food? 24 November 2022
Information about repairability and reliability lacking at big-box retailers 18 November 2022
Beware of Black Friday 'bargains' 16 November 2022
Some electricity retailers need to sharpen their pencils when it comes to price 4 November 2022
Add-on car insurance products offer meagre benefits to consumers 25 October 2022
Consumer NZ: Jetstar leaving passengers out of pocket 20 October 2022
Consumer NZ: Smaller providers delivering higher levels of mobile and internet customer satisfaction 17 October 2022
Consumer NZ: Jetstar misleading passengers about their rights under the Civil Aviation Act 13 October 2022
Significant power savings available for savvy shoppers 4 October 2022
Prospective tenants encouraged to swap private information for a place to call home 27 September 2022
Consumer NZ wants supermarkets to stop dodgy ‘specials’ 22 September 2022
Unfair terms and conditions ruining residents’ golden years 21 September 2022
Flight cancelled or delayed? Consumer NZ wants airlines to be upfront about passenger rights 15 September 2022
How consumer-friendly is your telco provider? 13 September 2022
Slip, slop - slap on the wrist 6 September 2022
Misleading delivery fees at Nando's 2 September 2022
Consumer NZ welcomes push to ensure duopoly opens up wholesale access to groceries 24 August 2022
It's now illegal to ignore 'Do Not Knock' stickers 16 August 2022
Media release: Your rights if your Air New Zealand flight is cancelled 11 August 2022
Media release: Consumer NZ survey finds struggling New Zealanders are turning to prepay 8 August 2022
Media release: New Zealand’s big power providers fail to satisfy customers 2 August 2022
Media release: Freedom Furniture fails to deliver 26 July 2022
Media release: Restaurants’ hidden delivery fees risk breaching the Fair Trading Act 15 July 2022
Media release: Online travel agent eDreams causing nightmares 14 July 2022
Consumer NZ welcomes swift moves from the Government to address lack of supermarket competition 6 July 2022
Worse than water – the laundry detergents you should avoid, plus the best buys 28 June 2022
Consumer NZ sunscreen results – if you’re hitting the slopes, use sunscreen you can trust 10 June 2022
Consumer NZ welcomes bold steps by Government to address competition issues in the supermarket sector 30 May 2022
New Zealanders now trust the supermarkets less than the banking industry 27 May 2022
Consumer NZ launches petition to end super-sized supermarket profits 10 May 2022
Check gift card expiry dates to avoid giving Mum a dud this Mother's Day 5 May 2022
The Bank of Mum and Dad is the fifth biggest owner-occupier lender in New Zealand 28 April 2022
Teenager takes dodgy reseller to disputes tribunal and wins 21 April 2022
'A systemic failure' – Consumer NZ mystery shop of insurance points to an outdated approach to mental health 14 April 2022
Consumer NZ – customers’ trust eroding for big banks 12 April 2022
Consumer NZ names best supermarket hot cross buns this Easter 8 April 2022
Consumer NZ - Unfair KiwiSaver loophole could see thousands shaved off your pay packet 7 April 2022
Over $1000? April power price rises are a shock for some customers 1 April 2022
Global pressure to rein in buy now pay later services 24 March 2022
The majority of New Zealanders are driving less to counter costly fuel prices 22 March 2022
Consumer NZ reveals only one product met SPF label claims in latest round of tests 18 March 2022
Dud detergents: some powder dishwasher detergents clean only marginally better than water 15 March 2022
Plastic not so fantastic: Consumer NZ reveals top five worst packaging offenders 10 March 2022
Consumer NZ feels supermarket report recommendations should go further 8 March 2022
Cost of living is New Zealanders’ top concern 7 March 2022
Consumer NZ finds big price differences on Rapid Antigen Tests for sale 2 March 2022
Consumer NZ finds controlled and prescription drugs in sports supplements 24 February 2022
Beware of the energy vampire – the humble garage fridge could be driving up your power bill 11 February 2022
Over thirty? You could be paying more to swipe right 8 February 2022
New year, new me: revamping your finances for 2022 1 January 2022
Previous years
2021
Unfashionable: NZ clothing labels risk misleading consumers about their sustainability claims 22 December 2021
In a major shift, Consumer NZ will only recommend appliances that last 9 December 2021
Consumer NZ’s first round of sunscreen test results for summer – six met claims, three didn’t 7 December 2021
House and contents insurance premiums more expensive than ever, so it pays to shop around 2 December 2021
Financial stress makes Christmas not so jolly for two out of five New Zealanders 30 November 2021
Consumer NZ - Nearly one in five New Zealanders get sunburnt most years 26 November 2021
Small towns, big scoops: Consumer NZ finds best value hot chips 24 November 2021
How a tax accountant was swindled out of $100k 16 November 2021
Consumer NZ weighs up budget buys vs pricey presents 11 November 2021
Consumer NZ questions ‘specials’ at big box retailers 4 November 2021
Consume This tackles the big consumer issues 2 November 2021
Unlikely alliance formed to combat supermarket power 20 October 2021
Pay cheque to pay cheque – half a million New Zealanders have no savings 18 October 2021
Rogue ride-shares costing customers more than expected 30 September 2021
Buy-now, pay-later raking in $10m+ in late fees annually 24 September 2021
Catastrophe! Cattery blunder leads to death of beloved pet 23 September 2021
Shocking stuff: consumers in lower income areas paying more for powers 19 September 2021
Consumer NZ launches Utua atu to help vulnerable consumers 16 September 2021
Consumer NZ lodges complaint over retirement villages’ care claims 15 September 2021
Recyclable ‘in theory’ doesn’t cut it – Consumer NZ 14 September 2021
More than 50% of telco customers report problems 14 September 2021
Consumer NZ: New Zealanders getting a raw deal when it comes to gift cards 27 August 2021
Consumer NZ: Younger consumers more focused on right to repair 26 August 2021
Consumer NZ’s crowdfunding campaign means more sunscreens will be tested this summer 24 August 2021
Money down the drain! Consumer NZ test finds majority of multi-purpose cleaners perform only slightly better than water 9 August 2021
New Zealand’s safest trampoline gains the Consumer Trusted tick. 2 August 2021
Consumer NZ product tests find that lower price doesn't always equal lower quality 30 July 2021
Consumer NZ: Kmart’s Anko window vacuum sucks, for all the wrong reasons 8 July 2021
ASB KiwiSaver ranks last for customer satisfaction, Consumer NZ survey finds 1 July 2021
Media release: Melanoma in her twenties, Alyssa wants sunscreen she can trust 30 June 2021
Bank complaints on the rise, Consumer NZ’s survey shows 17 June 2021
Best and worst power companies revealed in Consumer NZ survey 3 June 2021
Clothing store Shekou risks misleading shoppers about refund rights 28 May 2021
$63 million fraud committed by sunscreen test lab 11 May 2021
Consumer NZ introduces repairability scores for mobile phones 10 May 2021
Consumer NZ lodges complaint about SPF claims for seven sunscreens 27 April 2021
New Zealand ranks second to last in international packaging recyclability trial 23 April 2021
NZ households could save $388 on average by switching energy plans 21 April 2021
Two more sunscreens fail to meet SPF claims 8 April 2021
Shoppers not convinced supermarket “specials” are genuine, Consumer NZ survey finds 8 April 2021
Over-the-counter eyelash serums can come with nasty side effects 29 March 2021
Consumer NZ put a $29 Kmart blender to test, and it did not go well 24 March 2021
Media alert: Sunscreen Bill highlights need for mandatory standard 12 March 2021
Consumer NZ: Time for telcos to come clean on consumer bills 9 March 2021
Consumer NZ: Your rights to refunds for cancelled events 4 March 2021
Dicey terms and conditions leave some candlelight concertgoers in the dark 3 March 2021
Consumer NZ: Review of the Retirement Villages Act is overdue 25 February 2021
Two out of three Kiwis support clampdown on unhealthy food marketing to kids 10 February 2021
Consumer NZ testing finds induction cooktops trump gas 2 February 2021
Consumer NZ calls out unfair terms in retirement village contracts 2 February 2021
Consumer NZ finds the Instachill Evaporative Cooler to be a stone-cold failure 21 January 2021
2020
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Consumer NZ’s Bad Taste Food Awards winners announced 30 November 2020
Our annual Bad Taste Food Awards highlight product claims we think are hard to digest.
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Airbnb and Bachcare cancellation terms risk breaching Fair Trading Act 24 November 2020
We’re calling out Airbnb and Bachcare for their unfair cancellation policies.
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Consumer NZ welcomes supermarket investigation 17 November 2020
Commerce Commission to undertake market study of supermarket industry.
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Consumers struggling with hard-to-fix appliances 24 September 2020
Survey finds less than half of Kiwis think it's easy to find someone to fix an appliance.
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Consumers paying millions too much for mobile phone plans 17 September 2020
Investigation finds some consumers are significantly overpaying for mobile plans.
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New research finds the durability of stick vacuum cleaners sucks 3 September 2020
A recent survey shows Kiwis are let down by how long their stick vacuum cleaners are lasting.
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78% of Kiwis willing to pay more for appliances built to last, but lack information they need 26 August 2020
A recent survey of consumers shows New Zealanders want better information on which products are built to last.
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Supermarket “specials” risk misleading shoppers 5 August 2020
Consumer NZ’s latest supermarket survey found products can be on “special” so often shoppers risk being misled about the savings they’re getting.
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Funeral insurance overpriced and overhyped 23 July 2020
An 85-year-old woman who paid $18,900 for funeral insurance worth just $10,000 has been denied a refund of overpaid premiums by insurer Fidelity Life.
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Consumer NZ survey reveals best and worst power companies 17 Jun 2020
Trustpower rated as the worst performer in Consumer NZ’s latest survey of satisfaction with power companies.
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Fast-track needed for flight refund rules 9 Jun 2020
Consumer NZ wants law changes fast-tracked after Air New Zealand has dug in its heels on giving passengers refunds for cancelled flights. -
Air NZ sitting on millions of dollars from cancelled flights 28 May 2020
Just six percent of Air New Zealand customers in our survey had been given refunds for cancelled flights.
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Consumer NZ calls out Air New Zealand over refund practices 18 May 2020
Air New Zealand's refusal to provide refunds for cancelled flights may breach Fair Trading Act.
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Power costs a big worry for one in three Kiwis, Consumer NZ finds 23 Apr 2020
Household power costs are a major concern for a third of Kiwis, Consumer NZ’s latest electricity survey shows. -
Environmental concerns spur change in shopping habits 5 Feb 2020
More consumers are changing the way they shop in an effort to reduce environmental impacts, Consumer NZ’s latest survey has found.
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New CEO for Consumer NZ 3 February 2020
The Consumer NZ Board is delighted to announce the appointment of Jon Duffy, Assistant Privacy Commissioner, as the new Chief Executive of Consumer NZ. -
New law means wheel clampers can’t charge more than $100 28 Jan 2020
The Automobile Association (AA) and Consumer NZ are advising motorists that if their vehicle is wheel clamped, they should not be charged more than $100 to release the clamp.
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Diet and “detox” teas pulled from sale after Consumer NZ investigation 23 Jan 2020
Several brands of diet and “detox” tea have been withdrawn from sale after Consumer NZ found they contained a classified medicine. -
Consumer NZ reveals best and worst ways to buy insurance 22 Jan 2020
Buy insurance from a bank or insurance broker and you’re much less likely to be a satisfied customer, Consumer NZ’s annual insurance survey shows.
2019
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Misleading green claim on baby wipes leads to recall 19 Dec 2019
A major brand of baby wipes that claimed to be “100% biodegradable” is being recalled after a Consumer NZ test found the claim was misleading. -
Price comparison websites What’s My Number and Powerswitch merge 19 Dec 2019
Since 2011, the Electricity Authority’s What’s My Number campaign and Consumer NZ’s Powerswitch.org.nz website have helped New Zealanders check for potential savings, compare plans and switch their power deals. -
Consumer NZ’s Bad Taste Food Award winners announced 6 Dec 2019
Consumer NZ has announced this year’s recipients of its Bad Taste Food Awards. -
Big brands fail sunscreen test 21 Nov 2019
Consumer NZ’s latest test of sunscreens found nine of 20 products didn’t provide the sun protection claimed. Consumer NZ Board announces CEO Sue Chetwin resignation 13 Nov 2019
The Board of Consumer NZ has accepted, with great regret, the resignation of its chief executive officer Sue Chetwin.Consumer protections in electricity market long overdue 3 Oct 2019
Protections for vulnerable electricity consumers and an end to misleading “prompt-payment discounts” are being welcomed by Consumer NZ.Majority support banning medicine ads 7 August 2019
Consumer NZ survey finds most Kiwis want drug company advertising to end.Christchurch funeral directors Lamb & Hayward achieve Consumer Trusted accreditation 30 Jul 2019
Christchurch-based funeral home first to achieve Consumer Trusted recognition.Shoe Clinic first to five years with Consumer Trusted accreditation 25 Jul 2019
Consistently high standards of customer care earn retailer Consumer Trusted recognition.Insurance market not working for consumers 24 Jun 2019
Consumer NZ's latest survey research has found significant problems in the insurance market.Best curtains & blinds for keeping warm revealed 6 Jun 2019
Consumer NZ testing reveals the right curtains and blinds can keep your home warm and comfortable this winter.Don’t fall for retailers’ “out of warranty” excuses 23 May 2019
Consumer rights don’t end when the product warranty does.Banks pushing unwanted credit cards and insurance 24 Apr 2019
Consumer NZ’s latest banking survey found one in five bank customers had been offered unwanted financial products.Satisfaction with KiwiSaver providers drops 17 Apr 2019
Majority of KiwiSaver providers in our survey saw a fall in customer satisfaction.Consumer launches guide to chemical disposal 1 Feb 2019
Consumer NZ compiles a free council-by-council guide to disposing of unwanted household chemicals.5 more sunscreens fail to meet SPF claims 30 Jan 2019
Another five sunscreens have failed to meet SPF label claims with one product only giving low protection.Major problems in life insurance industry 29 Jan 2019
Major problems in the life industry insurance are leading to consumers being sold poor-value products and paying higher premiums.Consumer NZ rejects Cancer Society’s sunscreen testing claims 29 Jan 2019
Consumer NZ rejects the Cancer Society’s response to the results of its latest testing.
2018
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Consumer NZ survey reveals top-rated retailers 19 Dec 2018
Big-box retailers lag behind the little guys when it comes to keeping their customers satisfied, Consumer NZ’s latest survey shows. -
Sunscreens test shows products not meeting claims 12 Dec 2018
Consumer NZ’s latest test of sunscreens found products not meeting label claims. -
Consumer NZ’s Bad Taste Food Awards winners announced 08 Dec 2018
Consumer NZ has announced this year’s recipients of its Bad Taste Food Awards. -
Country-of-origin labelling finally passed 29 Nov 2018
Kiwis will finally be able to identify where their fruit and vege come from after the Consumers’ Right to Know (Country of Origin of Food) Act passed its third reading in parliament yesterday. -
Winners announced in the 13th Plain English Awards 15 Nov 2018
Winners in the 13th annual Plain English Awards were announced at a ceremony in Wellington this evening. Wellington Mayor Justin Lester gave an opening address to a full house of finalists from throughout New Zealand, gathered at the City Gallery Wellington. -
Car dealers promoting poor value insurance 6 Nov 2018
Consumer NZ is advising car buyers who have been mis-sold mechanical breakdown insurance to demand a refund. -
Bank regulation needed to protect consumers 5 Nov 2018
Consumer NZ wants regulation of the banking industry to be strengthened to protect customers from being sold products they don’t need and that provide poor value. -
New penalties for door-to-door traders welcomed 10 Oct 2018
Consumer NZ welcomes the government’s announcement door-to-door sellers that ignore “Do Not Knock” stickers will face prosecution under the Fair Trading Act. -
Cost of power leaves many consumers in the cold 11 Sep 2018
The Electricity Price Review’s initial report, released today, backs up Consumer NZ’s research that shows rising power prices are leaving many households struggling to pay their bills. -
Nuisance calls plaguing consumers 04 Sep 2018
Seven out of 10 consumers have been on the receiving end of unwanted phone calls from companies in the past year.
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Rest home breaches care contract 17 Aug 2018
More shortfalls have been found at St Kilda Care Home, less than a year since it was ordered to refund $10,000 for failing to provide reasonable care to a 92-year-old resident. -
Consumer NZ welcomes action against Viagogo 15 Aug 2018
Consumer NZ is welcoming the Commerce Commission’s announcement it’s taking ticket resale website Viagogo to the High Court, seeking declarations the company has breached the Fair Trading Act. -
Kiwis top for skin cancer rates 31 Jul 2018
A new study which shows New Zealand has the highest incidence of skin cancer in the world confirmed the need to ban sunbeds and make sunscreen standards mandatory, Consumer NZ says. -
Vulnerable electricity customers getting raw deal 07 Jun 2018
Consumers getting their electricity from prepay power retailer Globug are more likely to get bad service, Consumer NZ’s latest satisfaction survey has found. -
One in five Kiwis unsure about doctors' recommendations 25 May 2018
One in five New Zealanders think their doctor has recommended a test or treatment that wasn’t necessary for their health, a survey by Consumer NZ and the Council of Medical Colleges has found. -
Local banks pip big Aussie banks for customer satisfaction 06 Apr 2018
Local banks have outstripped the big four Australian banks for service in Consumer NZ’s latest survey. -
Recall now compulsory for "alpha" Takata airbags 04 Apr 2018
The compulsory recall of more than 50,000 vehicles fitted with potentially explosive Takata airbags will provide clarity for New Zealanders, Consumer NZ head of testing Paul Smith said today. -
Renters getting raw deal from property managers 04 Apr 2018
Tenants who rent through a property management company are significantly more likely to experience problems, a Consumer NZ survey has found. -
Would-be mums upsold expensive pregnancy multivitamins 16 Mar 2018
Pharmacies are promoting pregnancy multivitamins with overblown claims, a Consumer NZ mystery shop has found. -
Consumer Rights Day highlights online shopping traps 15 Mar 2018
March 15 marks World Consumer Rights Day. Consumer organisations are using the day to call for better protection for consumers from online shopping traps. -
Prezzy Card backs down on expiry date 01 Mar 2018
Kiwibank has succumbed to consumer pressure and is extending the expiry date of its Prezzy Card from 12 to 24 months. -
Health star rating to be removed from Milo powder 01 Mar 2018
Nestle is removing the 4.5 health star rating from its Milo powder, a product given a Bad Taste Food Award by Consumer NZ in 2016. -
Consumer win on ATM fees 19 Feb 2018
ANZ’s decision to remove the $1 fee it charges customers for using another bank’s ATM follows a call from Consumer NZ for all banks to remove these charges. -
Consumer NZ sunscreen complaint results in action 19 Feb 2018
A Consumer NZ complaint about a sunscreen that failed to meet its label claims has resulted in manufacturer Johnson & Johnson agreeing to only sell products that meet the joint Australian and New Zealand standard. -
New website launched to help Kiwis buy and sell homes 14 Feb 2018
A new website to help consumers make good decisions when buying or selling property, has been welcomed by Consumer NZ.
2017
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We’re calling for added sugar labelling 21 Nov 2017
Consumer NZ and the New Zealand Dental Association (NZDA) are asking the government to back new rules for the labelling of added sugars in food and drinks. -
Sunscreens removed from sale after Consumer test 17 Nov 2017
Two sunscreens have been withdrawn from sale following a Consumer NZ test that found the products failed to provide the protection claimed. -
Rest home ordered to pay $10,000 for law breaches 08 Nov 2017
Major rest home provider Bupa Care Services has been ordered to pay $10,000 by the Disputes Tribunal after failing to deliver reasonable standards of care to a 92-year-old woman who resided at its St Kilda Care Home in Cambridge. -
Time for clampdown on ticket resellers 30 Aug 2017
Inflated prices, hidden fees and misleading sales tactics have been identified as major problems in the ticket resale market, in a joint investigation by Consumer NZ and Australian consumer group Choice. -
No vitamin benefits from light-proof milk 11 Aug 2017
Despite claims light-proofed containers protect the vitamins in milk, Consumer NZ testing reveals there’s little difference in nutrient content between major milk brands. -
Big powercos fail to impress customers 6 Jul 2017
A Consumer NZ survey of customer satisfaction with energy providers has found the big 5 powercos continue to deliver underwhelming service. -
Consumer investigating ticket resellers 20 Apr 2017
Consumer NZ is joining forces with consumer groups in Australia and the UK to investigate complaints about ticket reselling sites such as Viagogo and Ticketmaster Resale. -
Country of origin labelling a step closer 13 Apr 2017
Kiwis are one step closer to being able to identify where their fruit and veges come from after the Consumers’ Right to Know (Country of Origin of Food) Bill passed its first reading in Parliament yesterday. -
Gourmet salt claims may mislead 05 Apr 2017
High-priced rock and sea salts promoted as healthier choices risk misleading consumers about their benefits, our report has found.
2016
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$520 moisturiser fails to impress 19 Oct 2016
Our test of moisturisers has found paying for a top-shelf cream doesn’t guarantee superior results. -
"Green" sunscreen company warned 19 Sep 2016
Makers of a children’s sunscreen marketed as “organic” have been warned by the Commerce Commission following a complaint from Consumer NZ. -
Shoppers want better sugar labelling 09 Sep 2016
A Consumer NZ survey found the majority of shoppers want better labelling of added sugars in processed foods. -
Beauty clinics wrongly removing skin lesions 15 Jun 2016
A Consumer NZ mystery shop found seven beauty clinics willing to remove a raised skin spot, when our undercover shopper should have been sent to a GP.
2015
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93 percent ticked off with Jetstar 22 Jun 2015
A Consumer NZ survey found 93 percent of respondents want Jetstar to stop using pre-ticked boxes for travel insurance, seat selection and check-in baggage.