Your wins
One of the things we’re most proud of is when we can help our members get a fair deal.
![Consumer advice line.](https://d3c7odttnp7a2d.cloudfront.net/uploads/content_item/reusable/image/5589/consumer-nz-advice-line-cta-promo_default%402x.png)
We know your rights
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.
![Infographic of a tyre, dryer, shoes and carpet](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/letters-of-the-month-broken-dryer-crummy-carpet-squeaky-shoes-more/Letters_of_the_month_Hero_smaller%402x.jpg)
Letters of the month: broken dryer, crummy carpet, squeaky shoes & more
![Infographic of an island, keyboard and car](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/letters-of-the-month-cancelled-flights-car-repairs-a-noisy-washer-more/Letters_of_the_month_Hero_smaller%402x.jpg)
Letters of the month: cancelled flights, car repairs, a noisy washer & more
![Image of laptops in a shop](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/noel-leeming-gives-customer-misleading-advice/laptop-hero_smaller%402x.png)
Your wins: Noel Leeming gives customer misleading advice
![Photo of compost](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-bunnings-delivers-unsuitable-garden-mix-customer-doesn-t-dig-it/compost-soil-hero_smaller%402x.jpg)
Your wins: Bunnings delivers unsuitable garden mix, customer doesn't dig it
![Illustration of Flybuys](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-redeeming-flybuys-points-when-you-don-t-have-digital-access/Flybuys-Illustration-Hero_small%402x.png)
Your Wins: Redeeming Flybuys points when you don’t have digital access
![Your wins flight refund hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-flights-refunded-after-eight-month-battle/your-wins-flight-refund-hero_small%402x.jpg)
Your wins: Flights refunded after eight-month battle
![Your wins debt collectors hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-debt-collectors-chase-pensioner-for-unpaid-gym-fees-after-cancelling-membership/your-wins-debt-collectors-hero_small%402x.jpg)
Your wins: debt collectors chase pensioner for unpaid gym fees after cancelling membership
![Rural delivery hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-rural-delivery-woes/rural-delivery-hero_small%402x.jpg)
Your wins: Rural delivery woes
![Edreams your wins hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-traveller-gets-money-back-at-last/edreams-your-wins-hero_small%402x.jpg)
Your wins: Traveller gets money back at last
![Yourwins gift card hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-gift-card-expiry-dates/yourwins-gift-card-hero_small%402x.jpg)
Your wins: Gift card expiry dates
![International arrivals sign in Auckland International Airport.](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-the-ongoing-saga-of-flight-cancellations-and-delays/22aug-your-wins-the-ongoing-saga-of-flight-cancellations-and-delays-hero_small%402x.png)
Your wins: The ongoing saga of flight cancellations and delays
![Your wins rural deliveries resume after access concerns sorted hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-rural-deliveries-resume-after-access-concerns-sorted/your-wins-rural-deliveries-resume-after-access-concerns-sorted-hero_small%402x.png)
Your wins: Rural deliveries resume after access concerns sorted
![Lawnmower.](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-replacement-after-electric-lawnmower-stops-working/your-wins-replacement-after-electric-lawnmower-stops-working-hero_small%402x.png)
Your wins: Replacement after electric lawnmower stops working
![Your wins faulty 8499 apple imac pro repaired hero](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-faulty-8499-apple-imac-pro-repaired/your-wins-faulty-8499-apple-imac-pro-repaired-hero_small%402x.png)
Your wins: Faulty $8499 Apple iMac Pro repaired
![Person fixing dishwasher.](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-dodgy-dishdrawer-door-finally-replaced/your-wins-dodgy-dishdrawer-door-finally-replaced-hero_small%402x.png)
Your wins: Dodgy dishdrawer door finally replaced
![Air NZ webpage.](https://d3c7odttnp7a2d.cloudfront.net/uploads/article/image/your-wins-air-nz-customer-reimbursed-after-very-poor-treatment/your-wins-air-nz-customer-reimbursed-after-very-poor-treatment-hero_small%402x.png)