Your wins
One of the things we’re most proud of is when we can help our members get a fair deal.

Your wins: Bunnings delivers unsuitable garden mix, customer doesn't dig it

Your Wins: Redeeming Flybuys points when you don’t have digital access

Your wins: Flights refunded after eight-month battle

Your wins: debt collectors chase pensioner for unpaid gym fees after cancelling membership

Your wins: Rural delivery woes

Your wins: Traveller gets money back at last

Your wins: Gift card expiry dates

Your wins: The ongoing saga of flight cancellations and delays

Your wins: Rural deliveries resume after access concerns sorted

Your wins: Replacement after electric lawnmower stops working

Your wins: Faulty $8499 Apple iMac Pro repaired

Your wins: Dodgy dishdrawer door finally replaced

Your wins: Air NZ customer reimbursed after "very poor" treatment

We know your rights
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.