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Your wins

One of the things we’re most proud of is when we can help our members get a fair deal.

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We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.

Letters of the month: Courier fees, damaged roof, and fridge issues

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Letters of the month: Faulty TV, noisy heat pump, and water-damaged iPhone

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Letters of the month: faulty carpet washer, rusty oven and incorrect prescription

Letters of the month: spare parts, forgotten invoice & more

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Letters of the month: diseased bees, leaky taps and faulty thermostats

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Your wins: Air New Zealand fee refunded

15 November 2024

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Letters of the month: Leaks, misleading signs & no try-on shopping

8 November 2024

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Letters of the month: faulty TV, short-lived printer, buying overseas & more

10 October 2024

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Your wins: Solar Zero calls off debt collector and gives our member a refund instead

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Letters of the month: Unrepairable fridge-freezer, damaged wall & more

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Letters of the month: faulty phone, high service charges, credit cards & more

Letters of the month: broken dryer, crummy carpet, squeaky shoes & more

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Letters of the month: cancelled flights, car repairs, a noisy washer & more

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Your wins: Noel Leeming gives customer misleading advice

20 September 2023

Your wins: Bunnings delivers unsuitable garden mix, customer doesn't dig it

17 February 2023

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Your Wins: Redeeming Flybuys points when you don’t have digital access

18 January 2023

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Your wins: Flights refunded after eight-month battle

27 October 2022

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Your wins: Rural delivery woes

9 September 2022

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Your wins: Traveller gets money back at last

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Your wins: Gift card expiry dates

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Your wins: The ongoing saga of flight cancellations and delays

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Your wins: Rural deliveries resume after access concerns sorted

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Your wins: Replacement after electric lawnmower stops working

Your wins: Faulty $8499 Apple iMac Pro repaired

Your wins: Dodgy dishdrawer door finally replaced

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Your wins: Air NZ customer reimbursed after "very poor" treatment