Your wins
One of the things we’re most proud of is when we can help our members get a fair deal.
Your wins: Bunnings delivers unsuitable garden mix, customer doesn't dig it
Your Wins: Redeeming Flybuys points when you don’t have digital access
Your wins: Flights refunded after eight-month battle
Your wins: debt collectors chase pensioner for unpaid gym fees after cancelling membership
Your wins: Rural delivery woes
Your wins: Traveller gets money back at last
Your wins: Gift card expiry dates
Your wins: The ongoing saga of flight cancellations and delays
Your wins: Rural deliveries resume after access concerns sorted
Your wins: Replacement after electric lawnmower stops working
Your wins: Faulty $8499 Apple iMac Pro repaired
Your wins: Dodgy dishdrawer door finally replaced
Your wins: Air NZ customer reimbursed after "very poor" treatment
We know your rights
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.