These terms and conditions form a legal contract between you and Consumer NZ Incorporated (Consumer NZ).
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By using consumer.org.nz, or signing up for a membership or Digital Pass with Consumer NZ, you agree to accept these terms and conditions. Please read them carefully.
If you do not agree to these terms and conditions, you are not permitted to use consumer.org.nz or sign up for or use a membership or Digital Pass.
You should read these terms and conditions in conjunction with our privacy policy and security policy.
You have permission to access and use consumer.org.nz provided you comply with these terms and conditions. If you commit a more than minor breach of these terms and conditions, we reserve the right to cancel your membership or Digital Pass and revoke your access to consumer.org.nz. If we cancel your membership, we may, upon request, provide you with a pro-rata refund of the remaining paid-up period.
Your access to consumer.org.nz is for your personal use only. You must not share this access with any other person or organisation. Please send all requests for business memberships to info@consumer.org.nz.
You agree not to interrupt or attempt to interrupt the operation of consumer.org.nz in any way.
The consumer advice line is available to all paying members. The consumer advice line is not available to business members or Digital Pass holders.
You can contact our advice line by phone or email for advice about your consumer issues. Our advisers will explain your rights under consumer law and provide advice on any options you might have. If you do not have any rights under consumer law, we will explain this to you.
You may not use our reports, information or ratings in advertising or for any other commercial purposes without our prior written consent.
Consumer NZ owns the copyright for all content on consumer.org.nz, unless stated otherwise.
All consumer.org.nz users are allowed to view and copy free materials from consumer.org.nz for their own personal use. Members and Digital Pass holders are also allowed to view and copy member only material for their own personal use.
Any other reproduction (including by electronic means) of consumer.org.nz or any of our other publications, in whole or in part, is forbidden without our prior written consent. Please send requests to editor@consumer.org.nz.
We reserve the right to add or remove material, and correct errors. If you find any errors on any part of consumer.org.nz, please report them to editor@consumer.org.nz.
Links within consumer.org.nz are provided for your information. We do not endorse and have not verified any of the information available through any third party link on consumer.org.nz. We accept no liability for any loss caused as a result of any information or opinion contained in any third party link or your access to third party links on consumer.org.nz.
If you wish to link to our website, please email us at editor@consumer.org.nz.
We will use our best efforts to keep consumer.org.nz free from viruses and errors. However, to the maximum extent permitted by law, we do not accept liability for any damage or loss caused to your computer hardware, software, internet connections or other peripherals as a result of your use of consumer.org.nz.
When you become a member of consumer.org.nz or purchase a Digital Pass, you will need to provide us with some personal information to set up a Consumer NZ account (see the sections on your personal information below). All personal information we collect about you is stored securely.
We do not handle or store credit card details. These details are captured directly by a Payment Card Industry Data Security Standard compliant payment provider.
For more information about how we ensure your information is secure, please read our security policy.
For more information about how we use and store your personal information, please read our privacy policy.
If you have any complaints about the consumer.org.nz service, please contact us at info@consumer.org.nz or call Customer Services on 0800 266 786.
We may change these terms and conditions at any time. Each time you use consumer.org.nz you are agreeing to the terms and conditions applicable at that time. We provide a link to these terms and conditions at the bottom of every page of consumer.org.nz. If we make substantial changes to these terms and conditions we will notify you of these changes 30 days in advance of such changes taking effect, in writing or by email to the address we currently hold for you.
The laws of New Zealand apply to these terms and conditions. Any dispute arising in relation to these terms and conditions will be resolved in accordance with New Zealand law.
Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993.
Please address any questions to customer services at info@consumer.org.nz.
Personal membership gives you access to New Zealand’s only independent test and research results on thousands of products and services, our consumer advice line, and the option to receive Consumer magazine for an additional fee.
All prices are in New Zealand dollars (NZD), and include Goods and Services Tax (GST).
We reserve the right to change the prices for our products and services at any time. We will advise you of any such changes 30 days in advance of such changes taking effect in writing or by email to the address we currently hold for you. We will also publish any price changes on consumer.org.nz and in Consumer magazine.
If you purchase any products or services online, you must pay by credit card. Your credit card will be charged in New Zealand dollars.
When you sign up for a membership you will choose your payment frequency. If, for example, you choose to pay monthly we will charge your credit card every month. We will process your first payment at the time of joining.
We will continue to automatically charge your credit card until you cancel your membership (or we cancel it in accordance with these terms and conditions). If, for example, you pay yearly, we will automatically charge your credit card on a yearly basis until you cancel your membership.
We will charge your credit card for subsequent payments five days before your current paid-up period ends.
The amount charged will be the same as your first payment unless we have notified you of a price change in accordance with these terms and conditions.
If you have chosen to pay yearly, 2-yearly or 3-yearly membership, we will notify you, in writing or by email, to the address we currently hold for you, that your next payment is due, at least five days prior to charging your credit card. We will not notify you that your next payment is due if you pay monthly or quarterly.
You agree to provide us with accurate and complete personal information necessary to activate your personal membership. This includes:
To read more about how we use and store your personal information, please read our privacy policy.
You agree not to sell, assign or transfer your rights as a consumer.org.nz member.
You agree to pay the membership fees published on consumer.org.nz.
You agree that you are responsible for any other charges (including internet connection charges) you incur in order to access consumer.org.nz.
You will need a username and password to gain access to consumer.org.nz. Your email address will be your username and you will select a password during registration.
We will confirm your membership by email when your membership has been processed and your first payment has been received.
Not all members receive Consumer magazine. If you choose a membership that includes the magazine, the first magazine you receive will be the next issue we publish.
Consumer magazine is published in February, April, June, August, October and December.
You must keep your username and password confidential. You are responsible for ensuring there is no unauthorised use of consumer.org.nz under your username and password.
You agree to notify us promptly if you:
If any of your personal information changes, you agree to notify us promptly, either by logging into consumer.org.nz and updating your details in your My Consumer profile, or by contacting us at info@consumer.org.nz.
We may contact you to:
All new members will be automatically signed up to receive email marketing communications. You can remove yourself from any email marketing communications by following the "unsubscribe" prompt at the bottom of each email or by updating your preferences in your My Consumer profile.
Cancelling your membership You may cancel your membership at any time. To do this go to the Membership section in your My Consumer profile on consumer.org.nz and follow the cancellation instructions, call 0800 266 786 or email info@consumer.org.nz.
When you cancel, your membership benefits will continue until the end of your paid-up period. We may, upon request, provide a pro-rata refund of the remaining paid-up period of a membership paid quarterly, yearly, 2-yearly or 3-yearly.
You agree we may contact you after you have cancelled your membership to notify you about new Consumer NZ products, services and promotions we think may be of interest to you. You can remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email.
If we cannot charge your credit card or do not receive payment owing from you, we will send an email to your most recent email address.
If we are unable to contact you by email, or any other means, we reserve the right to suspend or terminate your access to consumer.org.nz and cancel your membership.
If you only wish to obtain access to our website for a short time, you can purchase a Digital Pass. This will give you 7-days’ access to consumer.org.nz.
All prices are in NZD, and include GST.
We reserve the right to change the price of a Digital Pass at any time. We will publish any price changes on consumer.org.nz and in Consumer magazine.
You must pay for your Digital Pass by credit card. Your credit card will be charged in NZD.
We will process the payment for your 7-day Digital Pass at the time of purchase. This will be a one-off payment.
You agree to provide us with accurate and complete personal information necessary to activate your Digital Pass. This includes:
To read more about how we use and store your personal information, read our privacy policy.
You agree not to sell, assign or transfer your rights as a consumer.org.nz Digital Pass holder.
You agree to pay the Digital Pass fee published on consumer.org.nz.
You agree that you are responsible for any other charges (including internet connection charges) you incur in order to access consumer.org.nz.
You will need a username and password to gain access to consumer.org.nz. Your email address will be your username and you will select a password during registration.
You can start using your Digital Pass as soon as we have processed your payment.
Your seven days will be calculated from the day after your payment is processed. This is your first day, even if you access our website on the day your payment is processed.
Your seven day access ends at midnight on the eighth day.
You must keep your username and password confidential. You are responsible for ensuring there is no unauthorised use of consumer.org.nz under your username and password.
You agree to notify us promptly if you:
We may contact you to:
Consumer NZ Digital Pass holders will not receive email marketing communications.
Your Digital Pass will automatically expire after 7 days. You cannot cancel your Digital Pass.
We may provide facilities to allow website users to comment on the content of research reports or to review products or provide other interactive communication facilities (such facilities collectively referred to as "community contributions").
We cannot review all communications made on or through consumer.org.nz. However, Consumer NZ reserves the right, but has no obligation, to monitor community contributions and to edit, modify or delete any materials which we consider, in our sole discretion, violates these terms and conditions, our community guidelines policy, or to be in any other way offensive or contrary to any Consumer NZ policy.
See our community guidelines policy for more information.
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