Can you reverse a credit or debit card transaction? The answer is yes. Not always – but probably more often than many people realise.

You've bought something over the internet and paid by credit or debit card. Your account has been debited, but the website you ordered from has vanished and your emails are bouncing back. Of course, no goods have arrived.

Don't panic. You should be able to get your money back through a "chargeback". We answer common questions about how they work.