Email templates about insurance

Email templates about insurance

It can be difficult to know how to go about making a complaint. So we’ve put together these templates you can use to help you stand up for your rights. Use these as a guide for writing to an insurance company if it rejects or disputes your claim, or if you wish to reject its offer.

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How to complain when the insurance company denies liability

[Date]

[Policy number]

I wish to dispute your rejection of my claim on the grounds that [state reason why claim was rejected].

The policy states that [quote wording]. The damage to my property was caused by [cause] and was not due to [neglect, etc] as you suggest. I have enclosed a report from [relevant expert] which supports my argument [details of report].

I believe that I am covered by the terms of this policy and am entitled to the amount claimed. I would be grateful if you would review your decision to reject my claim and let me have your answer as soon as possible.

Yours sincerely
[Name]

How to dispute their response

[Date]

[Policy number]

On [date] I claimed on this policy for [describe damage] which occurred on [date].

Although you have reviewed the matter and upheld your original rejection of my claim, I believe that I have supplied sufficient evidence to you in the form of [describe] to prove that my claim is covered by the policy.

I believe that I have been unfairly treated and unless you can offer some proposals for settlement within 14 days, I intend to refer my complaint to the Disputes Tribunal.

Yours sincerely
[Name]

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