Email templates about insurance
General

Email templates about insurance

Use these draft letters as a guide when you need to put your complaint about insurance in writing.

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Previous member
24 May 2019
Correction

The link supplied just above the “Got a problem?” heading is to the Government Ombudsman

The correct link (to the insurance and financial ombudsman) is;
https://www.ifso.nz

Consumer staff
27 May 2019
Re: Correction

Hi Bill,

Thank you for that! The link has now been updated.

Kind regards,

Natalie - Consumer NZ staff

Linda B.
15 Jun 2017
LETTER REJECTING AN INSURANCE COMPANY'S OFFER

Dear ........,

(Policy number)

Thank you for your letter dated (date) offering (amount) for my (item) which was (detail loss/damage) on (date).

I do not agree, however, with your assessment of the item's value. I enclose a valuation certificate made by (name of valuer) which states that the (item) was worth (amount).

Please reconsider your offer in the light of this evidence. I look forward to hearing from you.

Yours sincerely

xyz
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POINT OF LAW
An insurance policy is a contract between you and the company. You are entitled to question the rejection or to reject a claim if you think the company is being unreasonable.