Buying and selling
What happens if you buy a faulty product? What are your rights when dealing with a dodgy retailer? Our easy guides can help if things go wrong when you're out shopping.
What happens if you buy a faulty product? What are your rights when dealing with a dodgy retailer? Our easy guides can help if things go wrong when you're out shopping.
Or maybe you've had an issue with a tradie? We explain your consumer rights so you can get what you're entitled to.
What are your rights when buying or selling at auction?
Your rights when it comes to event tickets.
Your rights if a trader goes into receivership or liquidation, or a business is sold.
How does consumer law apply to computers and software?
We explain what the Act covers, your rights, and what to do if you think your rights have been breached.
Your rights when purchasing from a door-to-door sales rep and what you can do to stop them knocking in the first place.
We explain the pitfalls of extended warranties, what existing protections you have under the law, and how to use the Consumer Guarantees Act.
Your rights when buying goods.
We answer your questions about your rights with service providers.
Bought something and want to take it back? We explain your consumer rights.
Our guide to your rights for layby sales.
Tips for dealing with problems you may encounter with mail-order sales.
We explain your rights under the Contract and Commercial Law Act.
What are your rights when buying things in an online auction?
We explain the difference between a quote and an estimate, plus how to avoid problems when it comes to paying the bill.
We explain your rights around repairers’ liens.
What are your rights when the dining experience you're paying for doesn't go to plan?
Bought something and want to take it back? We explain your consumer rights.
Buying second-hand can deliver great deals. But if your purchase goes wrong, it pays to know your rights.
Most calls are a hassle. Some are scams.
Your rights if a trader approaches you uninvited.
We explain your rights under the Fair Trading Act.
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.
We have a number of useful letter templates to help you create your own letter of complaint and stand up for your rights.