Buying and selling
What happens if you buy a faulty product? What are your rights when dealing with a dodgy retailer? Our easy guides can help if things go wrong when you're out shopping.
Having problems returning a faulty item?
Or maybe you've had an issue with a tradie? We explain your consumer rights so you can get what you're entitled to.
Auctions
What are your rights when buying or selling at auction?
Booking event tickets
Your rights when it comes to event tickets.
Business sale or collapse
Your rights if a trader goes into receivership or liquidation, or a business is sold.
Computers and your rights
How does consumer law apply to computers and software?
Consumer Guarantees Act
We explain what the Act covers, your rights, and what to do if you think your rights have been breached.
Door-to-door sales: Your rights
Your rights when purchasing from a door-to-door sales rep and what you can do to stop them knocking in the first place.
Extended warranties
We explain the pitfalls of extended warranties, what existing protections you have under the law, and how to use the Consumer Guarantees Act.
FAQs about goods
Your rights when buying goods.
FAQs about services
We answer your questions about your rights with service providers.
How to get a refund, repair or replacement
Bought something and want to take it back? We explain your consumer rights.
Layby sales
Our guide to your rights for layby sales.
Mail-order sales
Tips for dealing with problems you may encounter with mail-order sales.
Moving or sending goods
We explain your rights under the Contract and Commercial Law Act.
Online auctions
What are your rights when buying things in an online auction?
Quotes and estimates
We explain the difference between a quote and an estimate, plus how to avoid problems when it comes to paying the bill.
Repairers' liens
We explain your rights around repairers’ liens.
Restaurant rights
What are your rights when the dining experience you're paying for doesn't go to plan?
Returns and refunds
Bought something and want to take it back? We explain your consumer rights.
Second-hand goods: your rights
Buying second-hand can deliver great deals. But if your purchase goes wrong, it pays to know your rights.
Telemarketing
Most calls are a hassle. Some are scams.
Uninvited direct sales
Your rights if a trader approaches you uninvited.
What to do if you've been misled by a trader
We explain your rights under the Fair Trading Act.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.
What should you include in a complaint letter?
We have a number of useful letter templates to help you create your own letter of complaint and stand up for your rights.