Under the Consumer Guarantees Act (CGA), your consumer rights are expressed as a series of “guarantees” that a seller automatically makes to you when you buy any goods or services ordinarily purchased for personal use. In this guide, we explain what those rights are, and what to do if you think your rights have been breached.

For advice specific to your situation, our members can contact our Consumer Advice Line. Our advisers will talk you through your rights and help you resolve problems with a retailer.