How does consumer law apply to computers and software? We get many calls from consumers – and retailers – wanting to know their rights.

Consumer law says:

  • A product must be of acceptable quality and fit for its purpose.
  • Spare parts and repair facilities must be available for a reasonable time, unless you are notified otherwise at the point of sale.
  • Services must be carried out with reasonable care and skill.
  • Consumers cannot be misled about the nature of a product or service.