Kitchen, heating and laundry appliances.
Research report
Last updated 28 February 2020

How long should an appliance last?

We show how much use you should get from your TV, washing machine, vacuum cleaner and other appliances before they die.

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james w.
26 Apr 2020
Electric Jug

$80 sunbeam jug has top plastic rim crumbling after 2.5 yrs (several teaspoon size chunks) . I'm waiting for the top to fall off when pouring a full jug. will be interesting to see how briscoes reacts.

Rikke h.
28 Aug 2017
When should a retailer now service representative follow through to customer service. ...

Do you think it is right for a retailer now service representative should follow through on coming to the support of a customer with a 5 year old dishwasher and help with the cost of parts or be rogues on trying to sell parts without thinking about the consumer as thinking it's the service representative in a small town an I'm right an your wrong

Previous member
29 Aug 2017
Re: When should a retailer now service representative follow through to customer service. ...

Hi Rikke,

If there’s a fault with your dishwasher, you may have rights under the Consumer Guarantees Act (CGA). Under the CGA, retailers and other suppliers guarantee their goods will be of acceptable quality and last for a reasonable amount of time. If there’s a problem, the retailer/supplier should also sort it out. Our page on the CGA has more on your rights and what you can do: https://www.consumer.org.nz/articles/consumer-guarantees-act

As you have a paid Consumer membership, remember you can call our Consumer Advice Line (0800 266 786). Our advisers can provide personalised advice and walk you through this issue.

Kind regards,
Fonda - Consumer NZ staff

Previous member
21 Jun 2017
Cold water versus hot water in the laundry

I am amazed that many people launder in cold water. I have a front loading washing machine that heats it's own water so no draw on the hot water cylinder. I can choose to use a temperature suitable for the load. Many have forgotten that clothing comes with a "care" label, read these and be amazed!. Many cold water detergents are detrimental to modern fabrics that are easy to wash and quick to dry. Also I value hygiene above a few cents for extra electricity, it is not possible to clean fecal matter with cold water. Check washing machine directions too. I think most manuals will have a stipulation that cold water should not be used all the time. I don't wash my dishes in cold water!

Susan T.
22 Feb 2021
Cold v hot

I use cold water for all washing except towels. I do a hot wash and this keeps pipes etc clear. I have used a cold water wash for years and have had no problems with fabric. I even use a cheap detergent from Uncle Bills and no problems.Would love to do a warm wash but 3 years after buying machine we found warm wash was cool. Harvey Norman said that that particular machine had a permanent fault and couldnt do a warm wash. I had never noticed as had no reason to check previously. Gee thanks for the info Harvey Norman

Patricia M.
23 Jan 2016
REPLACEMENT OF LAND LINE PHONES

I had bought 4 phones from Noel Leeming and the main phone dial didn't light up any more and I couldn't see the number so I took them all back. Noel Leeming were very good and refunded the money as they said it would cost too much to fix and they didn't have the phones I wanted.

Peter L.
22 Apr 2021
Compliments to Noel Leeming

Over the last few years we have had several issues with electronics bought from Noel Leeming (fitness trackers and smart phones).
Noel Leeming has been outstanding in their customer service. In every case, without argument, they have provided a replacement after consultation with their suppliers, whether under warranty or the CGA.