Our members have once again told us if their appliances and devices – from expensive cooktops to cheap-as-chips heaters – are reliable and whether they are satisfying to own.
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We asked our members about products they’d bought new since 1 January 2013. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.
We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair. We report on other measures only if they are statistically significant results.
Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 and 2017 surveys.
We don’t ask about every type of product every year, but some, such as vacuum cleaners and washing machines, feature regularly. We assessed if product reliability was improving, and if the same brands consistently popped up at the top, or propped up the bottom, of our tables.