17may appliance reliability hero default

Appliance reliability

This year’s reliability survey tapped into 17,261 purchases made by 6851 members across 12 different product types. We crunched the data to find which products go the distance, which create highly satisfied owners and which represent exceptional value for money.

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We asked our members about appliances they’d bought new since January, 2012 (for electric blankets and ventilation systems we extended the question to cover purchases made back to 2007). We wanted to know the brand, the year it was bought and whether it had needed repair. We also asked respondents if they were satisfied with their appliance and whether they’d recommend this brand to family and friends. This year we also asked if the product represented value for money.

Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its appliances that have never needed repair. We report on other measures only if they are statistically significant results.

Earlier surveys

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 survey. In 2016 we asked members about appliances they’d bought new since January 2011.

Guides

GUIDE TO THE CHARTS The number in brackets is the number of responses. Brands with fewer than 30 responses are not shown. Brands marked in green have above-average reliability, red brands below-average reliability and the remaining brands average reliability. Above- or below-average results are statistically significant. MEASURING SATISFACTION Survey respondents were asked to rate their satisfaction with products and the value for money they represented on a scale from 0 to 10. “Excellent satisfaction” or “excellent value for money” respondents gave a rating of 8, 9 or 10.

2016 SURVEY Brands with fewer than 50 responses are not shown. Very satisfied shows percentage of respondents who marked 8-10 on a 0-10 scale.

Blenders, food mixers & food processors (2016)

Food mixing, blending and processing appliances are some of the most reliable we’ve seen. No more than 10% of any brand needed repair.

In general, the type of mixer or blender doesn’t matter either, although the new breed of single-serve blenders has lower-than-average reliability. These products are also relatively new, 76% of single-serve blenders in our survey are less than 18 months old. It remains to be seen how they hold up with more smoothies under their belts. For now, Nutri Ninja blenders are most reliable, with only 2% needing repair.

Satisfaction is highest for Magimix food processors (with 81% very satisfied), and KitchenAid and Kenwood mixers (with 85 and 77% very satisfied). For blenders, Nutri Ninja and NutriBullet owners are most satisfied.

Results are from our 2016 survey.

Blenders

Total number surveyed: 1927

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[width=25%] Reliability[sort; desc; hidden] Very satisfied[width=25%] Very satisfied[sort; desc; hidden] Margin of error[width=25%]
Braun (50) Braun (50) 90% 90 81% 81 +/- 8%
Breville (378) Breville (378) 95% 95 68% 68 +/- 2%
George Foreman (51) George Foreman (51) 92% 92 60% 60 +/- 7%
Kambrook (54) Kambrook (54) 97% 97 63% 63 +/- 5%
Kenwood (209) Kenwood (209) 94% 94 69% 69 +/- 3%
Magic Bullet (81) Magic Bullet (81) 95% 95 69% 69 +/- 5%
Nutri Ninja (255) Nutri Ninja (255) 98% 98 81% 81 +/- 2%
NutriBullet (301) NutriBullet (301) 92% 92 82% 82 +/- 3%
Sunbeam (142) Sunbeam (142) 96% 96 70% 70 +/- 3%
Average zzz 94% 94 72% 72

Blender type reliability

Blender type[width=25%] Reliability[width=25%] Margin of error[width=50%] Blender type[sort; desc; hidden] Reliability[sort; desc; hidden]
Benchtop (794) 95% +/- 2% Benchtop 95%
Super blender (396) 95% +/- 2% Super blender 95%
Stick (505) 94% +/- 2% Stick 94%
Single-serve (232) 90% +/- 4% Single-serve 90%
Average 94% Z 94%

Food mixers

Total number surveyed: 1615

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[width=25%] Reliability[sort; desc; hidden] Very satisfied[width=25%] Very satisfied[sort; desc; hidden] Margin of error[width=25%]
Breville (486) Breville (486) 95% 95 69% 69 +/- 2%
Kambrook (55) Kambrook (55) 98% 98 56% 56 +/- 4%
Kenwood (513) Kenwood (513) 95% 95 77% 77 +/- 2%
KitchenAid (134) KitchenAid (134) 93% 93 85% 85 +/- 4%
Sunbeam (178) Sunbeam (178) 94% 94 56% 56 +/- 4%
Average zzz 94% 94 70% 70

Food mixer type reliability

Food mixer type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Food mixer type[sort; desc; hidden]
Hand-held (410) 94% +/- 2% Hand-held
Benchtop (1205) 94% +/- 1% Benchtop
Average 94% Z

Food processors

Total number surveyed: 1295

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[width=25%] Reliability[sort; desc; hidden] Very satisfied[width=25%] Very satisfied[sort; desc; hidden] Margin of error[width=25%]
Breville (336) Breville 92% 92 56% 56 +/- 3%
Kenwood (405) Kenwood 94% 94 65% 65 +/- 2%
Magimix (104) Magimix 94% 94 81% 81 +/- 5%
Russell Hobbs (75) Russell Hobbs 90% 90 44% 44 +/- 7%
Sunbeam (114) Sunbeam 94% 94 63% 63 +/- 4%
Average zzz 93% 93 64% 64

For more information, see our tests of blenders, food mixers and food processors.

Clothes dryers (2016)

Clothes dryers are a reliable appliance: 92% of dryers in our survey had never needed repair, the same as the last time we surveyed them in 2014.

Simpson was the most reliable brand back then, and it is still up at the top with 95% not needing repair. They are joined by Bosch, also scoring 95% reliability, closely followed by Miele with 94% and Fisher & Paykel with 93%.

Miele owners are a happy bunch, with 91% very satisfied. Sulking at the bottom of the table were Haier owners, of which only 36% were very satisfied their clothes dryer.

Vented dryers are the simplest and most popular type of clothes dryer, making up 70% of our survey. They are the most reliable type too, with 93% not needing repair. Heat-pump dryers made up 6% of the survey. They are an expensive, but reliable, option; 89% of them didn’t need repair.

Results are from our 2016 survey.

Total number surveyed: 1256

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[width=25%] Reliability[sort; desc; hidden] Very satisfied[width=25%] Very satisfied[sort; desc; hidden] Margin of error[width=25%]
Bosch (162) Bosch 95% 95 77% 77 +/- 3%
Electrolux (95) Electrolux 91% 91 74% 74 +/- 6%
Fisher & Paykel (483) Fisher & Paykel 93% 93 74% 74 +/- 2%
Haier (79) Haier 83% 83 36% 36 +/- 8%
Miele (75) Miele 94% 94 91% 91 +/- 5%
Simpson (215) Simpson 95% 95 73% 73 +/- 3%
Average Z 92% 92 72% 72

Clothes dryer type reliability

Dryer type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Dryer type[sort; desc; hidden]
Vented (825) 93% +/- 2% Vented
Condenser (287) 91% +/- 3% Condenser
Heat pump (70) 89% +/- 7% Heat pump
Average 92% Z

For more on clothes dryers, see our test.

Cooktops (2016)

Cooktops in our survey are evenly split between gas, ceramic and induction models. Induction cooktops have slightly better-than-average reliability (93% didn’t need repair), while gas cooktops are less reliable (88% didn’t need repair).

Bosch and Ariston are the most reliable brands with 97% free from repair. Bosch owners are satisfied with their cooktop (82% very satisfied).

Parmco reliability is below average with 19% of cooktops needing repair. It is the only brand to have less than half of its owners very satisfied, with 17% saying they were dissatisfied.

Results are from our 2016 survey.

Total number surveyed: 1954

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[width=25%] Reliability[sort; desc;hidden] Very satisfied[width=25%] Very satisfied[sort;desc;hidden] Margin of error[width=25%]
Ariston (54) Ariston 97% 97 62% 62 +/- 5%
Bosch (337) Bosch 97% 97 82% 82 +/- 2%
Electrolux (116) Electrolux 95% 95 83% 83 +/- 4%
Fisher & Paykel (413) Fisher & Paykel 89% 89 68% 68 +/- 3%
Miele (77) Miele 92% 92 86% 86 +/- 6%
Parmco (136) Parmco 81% 81 49% 49 +/- 7%
Smeg (124) Smeg 87% 87 71% 71 +/- 6%
Westinghouse (250) Westinghouse 93% 93 73% 73 +/- 3%
Average Z 92% 92 70% 70

Cooktop type reliability

Cooktop type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Cooktop type[sort; desc; hidden]
Ceramic (627) 93% +/- 2% Ceramic
Induction (699) 93% +/- 2% Induction
Gas (628) 88% +/- 3% Gas
Average 92% Z

For more on cooktops, see our test.

Dehumidifiers

Top reliability goes to Mitsubishi Electric dehumidifiers with an impressive 99% not needing repair or replacement. That, no doubt, contributed to 79% of owners saying satisfaction with the brand was “excellent”. However, it didn’t continue through to value for money, for which it scored a decidedly average result. Perhaps, for a product where results appear through a gradual improvement in home health over time, the substantial cost of a Mitsubishi Electric dehumidifier is off-putting?

Evantair propped up the dehumidifier satisfaction results, with just half of owners claiming it was “excellent”. Evantair owners were more likely than any others to say their dehumidifier did not perform well in temperatures under 15°C.

Total number surveyed: 589

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
DeLonghi (221) DeLonghi (221) 95% 67% 54%
Dimplex (32) Dimplex (32) 92% 72% 66%
Evantair (30) Evantair (30) 97% 50% 53%
Goldair (107) Goldair (107) 94% 70% 69%
Mitsubishi (94) Mitsubishi (94) 99% 79% 57%
Other (61) Other (61) 100% 48% 51%
Suki (44) Suki (44) 98% 73% 75%
Average zz 96% 67% 59%

For more on dehumidifiers, see our test.

Dishwashers (2016)

We saw a significant improvement in reliability from Haier in 2015, which continued this year too. In 2014, the brand had below-average reliability, with just 74% of products not needing repair. This was up to 90% this year.

Miele and Bosch, with 92 and 91% of dishwashers not needing repair, are still the most reliable brands. However, Haier is closing the gap with Simpson, another budget brand. It’s good to see you don’t have to spend big money to get a reliable dishwasher.

Satisfaction is a different story. While Miele and Bosch have the most very satisfied owners (86 and 83%), Simpson have only 67% of owners very satisfied. Haier is bottom, with just 47% of owners very satisfied.

Results are from our 2016 survey.

Total number surveyed: 2901

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[width=25%] Reliability[sort; desc; hidden] Very satisfied[ width=25%] Very satisfied[sort; desc; hidden] Margin of error[width=25%]
Asko (135) Asko 87% 87 77% 77 +/- 6%
Bosch (865) Bosch 91% 91 83% 83 +/- 2%
Fisher & Paykel DishDrawer (592) Fisher & Paykel DishDrawer 86% 86 73% 73 +/- 3%
Fisher & Paykel (340) Fisher & Paykel 78% 78 56% 56 +/- 4%
Haier (96) Haier 90% 90 47% 47 +/- 6%
LG (121) LG 85% 85 66% 66 +/- 6%
Miele (172) Miele 92% 92 86% 86 +/- 4%
Simpson (93) Simpson 91% 91 67% 67 +/- 6%
Smeg (68) Smeg 77% 77 53% 53 +/- 10%
Westinghouse (167) Westinghouse 87% 87 71% 71 +/- 5%
Average Z 86% 86 72% 72

Dishwasher type reliability

Dishwasher type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Dishwasher type[sort; desc; hidden]
Compact/DishDrawer (667) 86% +/- 3% Compact/DishDrawer
Standard (2234) 86% +/- 1% Standard
Average 86% Z

For more on dishwashers, see our test.

Electric blankets

Almost half of electric blankets reported are from Sunbeam. In 2012, it had a major safety problem with controllers, which resulted in a large recall due to fire risk. This is reflected in our results. But controller failures are reported for Sunbeam blankets of all vintages — bought between 2007 and 2017. These faults weren’t subject to a safety recall. However, despite the controller problems, Sunbeam blanket owners are satisfied: 72% said “excellent” (more than for any other brand).

We asked our members how they use their electric blankets. Of people who remove their blankets during summer (36% of respondents), those who roll it up for storage experience fewer blanket faults than those who fold it. We advise always rolling, not folding, your blanket when storing. We also found one in 5 of us leave our blanket on all night during colder nights, and more than half never use a timer. Homemaker blanket owners were more likely to leave them on all night, and Sunbeam owners were more likely to use the timer. Perhaps unsurprisingly after the recall, Sunbeam owners (one in 10) were more likely to get their blanket checked annually by an electrician. However, the vast majority of electric blanket owners don’t bother.

Total number surveyed: 2285 (bought since 2007)

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Breville (93) Breville (93) 99% 62% 58%
Evantair (92) Evantair (92) 98% 64% 71%
Goldair (441) Goldair (441) 94% 67% 60%
Homemaker (32) Homemaker (32) 97% 50% 56%
Kambrook (51) Kambrook (51) 95% 65% 57%
Necessities (46) Necessities (46) 93% 52% 61%
Other (54) Other (54) 90% 74% 76%
Sunbeam (1091) Sunbeam (1091) 90% 72% 66%
Zip (385) Zip (385) 98% 68% 68%
Average zzz 93% 69% 65%

For more on electric blankets, see our test.

Electric heaters (2016)

Electric heaters are reliable products, 94% of the 1927 in our survey didn’t need repair. Of the different types of heater, oil column models are the most reliable, with only 2% needing repair.

The most reliable brand is Kent, achieving a remarkable 1% repair rate. The most common brand in our survey is Goldair, which also manages above-average reliability.

Despite overall reliability performance being very good, electric heater owners aren’t especially satisfied with their products, with only 85% satisfied. Evantair has the fewest very satisfied owners (49%), while Celsius has the most dissatisfied owners (22%). In contrast, 71% of Kent owners are very satisfied with just 1% dissatisfied.

Dyson AM04 and AM05 heaters sold between March 2012 and March 2014 were subject to a voluntary recall, which is included in the reliability data. If this data was not included, Dyson heaters would have above average reliability.

Results are from our 2016 survey.

Total number surveyed: 1927

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort; desc; width=25%] Very satisfied[ width=25%] Margin of error[width=40%]
Celsius (51) Celsius 86% 68% +/- 9%
DeLonghi (390) DeLonghi 94% 60% +/- 2%
Dimplex (79) Dimplex 91% 52% +/- 6%
Dyson (59) Dyson 74% 55% +/- 9%
Evantair (105) Evantair 91% 71% +/- 5%
Goldair (462) Goldair 96% 70% +/- 2%
Kent (97) Kent 99% 49% +/- 2%
Average Z 94% 57%

Heater type reliability

Heater type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Heater type[sort; desc; hidden]
Oil-column (269) 98% +/- 2% Oil-column
Radiant (126) 95% +/- 4% Radiant
Fan (264) 94% +/- 3% Fan
Oscillating tower (199) 93% +/- 4% Oscillating tower
Bathroom heater (78) 91% +/- 6% Bathroom heater
Panel (234) 91% +/- 4% Panel
Convection (343) 91% +/- 3% Convection
Average 93% Z

For more on electric heaters, see our test.

Espresso machines

We give capsule espresso machines a hard time. None we’ve tested makes great coffee and we’ve got a beef about the waste packaging produced. However, one possible upside is their reliability: in our survey they are slightly more reliable than any other type of espresso machine. But, while they are marginally more dependable, that doesn’t seem to translate to overly happy owners. Their satisfaction score is only average and fewer-than-average owners rate them as “excellent” value for money. Perhaps the ongoing cost of capsules has something to do with that?

Total number surveyed: 1522

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Breville (602) Breville (602) 90% 73% 69%
Caffitaly (35) Caffitaly (35) 84% 57% 63%
DeLonghi (451) DeLonghi (451) 89% 69% 64%
Nescafe (38) Nescafe (38) 95% 55% 68%
Nespresso (104) Nespresso (104) 92% 65% 63%
Other (162) Other (162) 85% 75% 66%
Sunbeam (130) Sunbeam (130) 84% 77% 81%
Average zzzzz 88% 71% 68%

Espresso machine type reliability and satisfaction

Espresso machine type[width=25%] Espresso machine type[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Auto-manual (240) Auto-manual (240) 88% 73% 73%
Automatic (136) Automatic (136) 88% 67% 60%
Capsule (646) Capsule (646) 90% 69% 65%
Manual (293) Manual (293) 88% 77% 75%
Semi-auto (187) Semi-auto (187) 87% 71% 67%
Average zzz 88% 71% 68%

For more on espresso machines, see our test.

Freezers, fridges and fridge-freezers

Fridges and fridge-freezers, the “always-on” appliance, remain reliable — the overall figure of 91% not needing repair remains consistent with our last survey. But you are more likely to encounter problems if you have a french-door fridge-freezer, with 18% of this type needing repair or replacement. The problem arises from their increased complexity. Doors account for almost a third of complaints, significantly more than for other types of fridge-freezer. Water and ice makers/dispensers account for a further 44%. The ice dispenser is also a troublemaker in side-by-side fridge-freezers.

Freezers

Total number surveyed: 1000

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Acqua (43) Acqua (43) 91% 58% 56%
Aspira (64) Aspira (64) 99% 61% 67%
Fisher & Paykel (338) Fisher & Paykel (338) 96% 75% 70%
Haier (269) Haier (269) 93% 69% 66%
Mitsubishi (62) Mitsubishi (62) 98% 73% 69%
Other (171) Other (171) 98% 73% 74%
Westinghouse (53) Westinghouse (53) 94% 75% 79%
Average zzz 96% 71% 69%

Fridges and fridge-freezers

Total number surveyed: 2581

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Bosch (79) Bosch (79) 87% 65% 62%
Fisher & Paykel (1145) Fisher & Paykel (1145) 91% 74% 68%
Haier (133) Haier (133) 87% 54% 59%
LG (105) LG (105) 96% 76% 73%
Mitsubishi (385) Mitsubishi (385) 96% 79% 76%
Other (142) Other (142) 87% 64% 61%
Panasonic (64) Panasonic (64) 97% 67% 66%
Samsung (287) Samsung (287) 86% 71% 68%
Sharp (32) Sharp (32) 97% 81% 81%
Westinghouse (209) Westinghouse (209) 94% 71% 70%
Average zzz 91% 72% 69%

Fridge-freezer type reliability and satisfaction

Fridge-freezer type[width=25%] Fridge-freezer type[sort; desc; hidden] Reliability[sort; desc;width=25%] Excellent
satisfaction[sort; desc;width=25%]
Excellent value
for money[sort; desc;width=25%]
Bottom mount (995) Bottom mount (995) 93% 74% 71%
French door (351) French door (351) 82% 72% 62%
Side by side (198) Side by side (198) 89% 73% 68%
Top mount (726) Top mount (726) 94% 73% 71%
Average zzzz 91% 72% 69%

For more information, see our tests of freezers, fridges and fridge-freezers.

Heat pumps

Heat pumps are a firm favourite of many Kiwis — they are a highly efficient form of heating, producing more heat than the electrical energy they consume. They get worked hard for half the year, but are generally left unused for the remainder. This on/off pattern doesn’t usually result in great appliance reliability. But it doesn’t seem to affect heat pumps, which have an average reliability of 93%. The 4 most popular brands in the survey, Fujitsu, Mitsubishi Electric, Daikin and Panasonic, all have average reliability with Mitsubishi Electric leading the way on 95%.

The performance of your heat pump on cold mornings goes a long way to defining how satisfied you are with it. When outside temperatures fall below 5°C, about the point where frost forms, the outside part of the heat pump may need to defrost before it can generate heat. Overall, 8% of members said their heat pump had not performed adequately on cold, frosty mornings. Significantly, more Fujitsu owners (12%) and fewer Daikin owners (4%) were dissatisfied with the cold weather performance of their heat pump.

A common concern with heat pumps is noise. While the interior and exterior parts can be noisy, you’ll notice the interior more (close neighbours may be more bothered by the exterior). How much noise it makes depends on how hard the heat pump has to work to maintain a temperature, as well as the design of the heat pump itself. Our survey didn’t show noise to be a major problem for most heat pump owners: just 1 in 10 said they considered the indoor part of their heat pump to be noisy. Mitsubishi Electric had the fewest owners (7%) who noticed noise — which is a rare example of an advert telling the whole truth. However, significantly more Hitachi (20%) and Panasonic (15%) owners thought their heat pumps were noisy. This may be a factor in the lower-than-average satisfaction of Hitachi owners — just 60% of them said they got “excellent satisfaction” compared to the category average of 75%.

Total number surveyed: 1833

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Daikin (361) Daikin (361) 92% 82% 73%
Fujitsu (498) Fujitsu (498) 93% 75% 66%
Hitachi (50) Hitachi (50) 87% 60% 56%
Mitsubishi Electric (445) Mitsubishi Electric (445) 95% 75% 69%
Mitsubishi Heavy Industries (53) Mitsubishi Heavy Industries (53) 84% 77% 72%
Other (56) Other (56) 92% 64% 61%
Panasonic (295) Panasonic (295) 94% 70% 64%
Toshiba (75) Toshiba (75) 93% 71% 60%
Average zzz 93% 75% 67%

For more information, see out test of heat pumps.

Kettles & toasters (2016)

Toasters and kettles have become steadily more complex — our latest test includes kettles that brew to different temperatures and toasters that automatically lower and raise your bread. But despite any added complexity, reliability for these appliance is still high. Only 5% of the 3130 toasters and 8% of the 4237 kettles bought in the past five years have needed repair.

The standout brand across both categories is DeLonghi. Of the 510 DeLonghi toasters and kettles bought, only 2% have needed repair. Breville is the most common brand, accounting for almost a third of toasters and kettles in our survey. Its reliability is good too, with 95% of toasters and 93% of kettles not needing repair.

No matter how reliable they are, we just don’t get too excited about our toasters and kettles. Only 60% of toaster owners are very satisfied. It’s a similar story for kettles, with 66%. The exception is Dualit toaster owners — 81% are very satisfied. No other brand came close.

Results are from our 2016 survey.

Kettles

Total number surveyed: 4237

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Very satisfied[sort; desc; width=25%] Margin of error[width=25%]
Brabantia (59) Brabantia 97% 60% +/- 4%
Breville (1252) Breville 92% 68% +/- 1%
DeLonghi (240) DeLonghi 98% 71% +/- 2%
Goldair (69) Goldair 80% 62% +/- 9%
Homemaker (80) Homemaker 91% 73% +/- 6%
Kambrook (181) Kambrook 93% 59% +/- 4%
Kensington (69) Kensington 89% 71% +/- 7%
Russell Hobbs (1046) Russell Hobbs 93% 67% +/- 2%
Sunbeam (512) Sunbeam 90% 64% +/- 3%
Zip (444) Zip 91% 57% +/- 3%
Average Zzz 92% 66%

Toasters

Total number surveyed: 3130

Brand reliability and satisfaction

Brand[width=25%] Reliability[sort; desc; width=25%] Very satisfied[sort;desc;width=25%] Margin of error[width=25%] Brand[sort; desc; hidden]
Brabantia (73) 93% 62% +/- 6% Brabantia
Breville (1027) 95% 62% +/- 1% Breville
DeLonghi (270) 98% 64% +/- 2% DeLonghi
Dualit (53) 94% 81% +/- 6% Dualit
Goldair (85) 98% 46% +/- 3% Goldair
Kambrook (170) 98% 61% +/- 2% Kambrook
Russell Hobbs (652) 93% 61% +/- 2% Russell Hobbs
Sunbeam (334) 97% 57% +/- 2% Sunbeam
Zip (186) 96% 39% +/- 3% Zip
Average 95% 60% Zzz

Toaster type reliability

Toaster type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Toaster type[sort; desc; hidden]
2-slice (1726) 97% +/- 1% 2-slice
4-slice (1404) 93% +/- 1% 4-slice
Average 95% Zzz

For more information, see our tests of kettles and toasters.

Lawnmowers (2016)

Lawnmowers are the least reliable product we’ve surveyed, with almost one in five needing repair. Mains-electric models are most reliable with 88% never needing repair, while almost two in five ride-on mowers needed some repair. Ozito and Ryobi, of which most models in our survey were battery- or mains-electric, stood out as the only brands with reliability higher than 90%.

But, despite the high number of repairs, 91% of owners are satisfied with their lawnmower. Perhaps we just expect our lawnmowers to go wrong, or maybe we love mowing our lawns so much we can tolerate poor lawnmower reliability? Comments from members who are satisfied with their mower even after repair, such as “all ride-on mowers break when used hard” and “initially had a lot of trouble starting this mower but have learned its ways” would suggest there’s something in that.

Results are from our 2016 survey.

Total number surveyed: 1854

Brand reliability and satisfaction

Brand[width=25%] Reliability[sort; desc; width=25%] Very satisfied[sort; desc; width=25%] Margin of error[width=25%] Brand[sort; desc; hidden]
Flymo (71) 82% 59% +/- 9% Flymo
Husqvarna (129) 69% 74% +/- 8% Husqvarna
John Deere (63) 72% 75% +/- 11% John Deere
LawnMaster (194) 87% 75% +/- 5% LawnMaster
Masport (419) 82% 71% +/- 4% Masport
Morrison (127) 87% 65% +/- 6% Morrison
Ozito (54) 92% 50% +/- 7% Ozito
Ryobi (96) 92% 74% +/- 6% Ryobi
Victa (146) 83% 66% +/- 6% Victa
Average 81% 68% Z

Lawnmower type reliability

Lawnmower type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Lawnmower type[sort; desc; hidden]
Corded-electric (189) 88% +/- 5% Corded-electric
Battery-electric (166) 84% +/- 6% Battery-electric
Push (91) 84% +/- 7% Push
Petrol push (1119) 83% +/- 2% Petrol push
Petrol ride-on (289) 62% +/- 6% Petrol ride-on
Average 81% Z

For more on lawnmowers, see our test.

Line trimmers (2016)

Line trimmers were beaten only by rangehoods in the “least satisfying product to own” stakes. It’s not because they are particularly unreliable — 87% didn’t need repair. But only 83% of our members are satisfied with their line trimmer.

While Bosch is most reliable, with only 4% needing repair, Stihl and Husqvarna owners are significantly more likely to be satisfied. These are the only brands to achieve more than 70% of owners very satisfied (Stihl has 82%, Husqvarna 74%, the next best is Ryobi with 56%).

While we didn’t ask specifically for comments about satisfaction, many members mentioned dissatisfaction and problems with line feed and spooling. Homelite owners were most likely to report this as a problem needing repair.

Results are from our 2016 survey.

Total number surveyed: 1567

Brand reliability and satisfaction

Brand[width=25%] Reliability[sort; desc; width=25%] Very satisfied[sort; desc; width=25%] Margin of error[width=25%] Brand[sort; desc; hidden]
Black & Decker (232) 90% 51% +/- 4% Black & Decker
Bosch (50) 96% 52% +/- 5% Bosch
Flymo (74) 88% 34% +/- 7% Flymo
Homelite (60) 78% 37% +/- 11% Homelite
Husqvarna (89) 87% 74% +/- 7% Husqvarna
Morrison (52) 79% 48% +/- 11% Morrison
Ozito (50) 81% 38% +/- 11% Ozito
Ryobi (344) 87% 56% +/- 4% Ryobi
Stihl (327) 89% 82% +/- 3% Stihl
Average 87% 60% Z

Line trimmer type reliability

Line trimmer type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Line trimmer type[sort; desc; hidden]
Cordless-electric (373) 94% +/- 2% Cordless-electric
Corded-electric (417) 89% +/- 3% Corded-electric
Petrol (777) 83% +/- 3% Petrol
Average 87% Z

For more on line trimmers, see our test.

Microwave ovens (2016)

More than half of the microwaves in our survey are Panasonic. So it’s good news for respondents that they are also the most reliable with 95% not needing repair.

LG owners are the most likely to be very satisfied and to recommend the brand to others. But our members are generally satisfied with their microwave — at least 90% of owners of all brands, except Samsung, are satisfied.

20% of microwaves in our survey are combination models. These aren’t as reliable as standard microwaves (90% versus 94%). That’s not surprising, as they have microwave and regular oven functions.

Results are from our 2016 survey.

Total number surveyed: 2897

Brand reliability and satisfaction

Brand[width=25%] Reliability[sort; desc; width=25%] Very satisfied[sort; desc; width=25%] Margin of error[width=25%] Brand[sort; desc; hidden]
LG (134) 93% 75% +/- 4% LG
Breville (162) 95% 68% +/- 3% Breville
Panasonic (1489) 95% 70% +/- 1% Panasonic
Samsung (147) 93% 65% +/- 4% Samsung
Sharp (579) 94% 72% +/- 2% Sharp
Whirlpool (110) 88% 72% +/- 6% Whirlpool
Average 94% 70% Z

Microwave type reliability

Microwave type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Microwave type[sort; desc; hidden]
Standard (2321) 94% +/- 1% Standard
Combination (576) 90% +/- 2% Combination
Average 94% Z

For more on microwaves, see our test.

Ovens and stoves

Built-in ovens remain reliable at 89% overall, similar to their performance in previous surveys. Last year’s results show cooktops are also reliable with just 8% needing repair. However, put them together into a freestanding stove and dependability plummets. They then become the least reliable appliance in our survey — with more than one in 5 needing repair or replacement. While the vast majority of surveyed stoves had an electric oven, it made no difference to reliability if the cooktop was electric or gas.

The worst brand across ovens and stoves was Parmco. Its freestanding stove reliability was particularly bad (57%) and even after accounting for a small sample size it was below average. More than a fifth of owners said satisfaction was “poor”. One in 6 said value for money was “poor”. Parmco stoves were more likely than any other brand to have problems with the thermostat, oven controls and gas burners. In contrast, other brands show it is possible to build a reliable freestanding stove: Bosch and Westinghouse returned above-average reliability of 88 and 85% respectively.

Built-in ovens

Total number surveyed: 1246

Brand[width=25%] Brand[sort;desc;hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Bosch (191) Bosch 92% 79% 67%
Electrolux (118) Electrolux 86% 73% 72%
Fisher & Paykel (290) Fisher & Paykel 88% 68% 64%
Miele (67) Miele 96% 78% 69%
Other (210) Other 83% 60% 62%
Parmco (38) Parmco 83% 47% 61%
Smeg (73) Smeg 84% 60% 62%
Westinghouse (259) Westinghouse 92% 72% 75%
Average zzz 89% 69% 67%

Freestanding stoves

Total number surveyed: 739

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Ariston (30) Ariston (30) 89% 40% 47%
Belling (52) Belling (52) 86% 73% 60%
Bosch (59) Bosch (59) 88% 71% 68%
Elba (49) Elba (49) 74% 53% 63%
Fisher & Paykel (163) Fisher & Paykel (163) 79% 54% 54%
Other (153) Other (153) 74% 52% 58%
Parmco (37) Parmco (37) 57% 46% 46%
Smeg (38) Smeg (38) 84% 63% 47%
Westinghouse (158) Westinghouse (158) 85% 62% 63%
Average zzz 79% 58% 58%

For more information, see our tests of built-in ovens and freestanding stoves.

Rangehoods (2016)

Almost all rangehoods in our survey are ducted wall canopy or integrated/undermount designs. Rangehoods are reliable — 93% had not needed repair, with little difference between brands and types.

However, just 83% of members are satisfied with their rangehood, the lowest of any appliance in the survey. Bosch had the largest number of owners who are very satisfied (77%). At the other end, only 43% of Robinhood owners are very satisfied.

Many members commented about how noisy their rangehood is. The exception was Schweigen rangehood owners. We didn’t specifically ask about noise, but we noted 16 of 41 owners commented on how quiet their Schweigen is.

Results are from our 2016 survey.

Total number surveyed: 1601

Brand reliability and satisfaction

Brand[width=25%] Reliability[sort; desc; width=25%] Very satisfied[sort; desc; width=25%] Margin of error[width=25%] Brand[sort; desc; hidden]
Asko (52) 94% 69% +/- 6% Asko
Award (103) 90% 63% +/- 6% Award
Blanco (55) 96% 69% +/- 5% Blanco
Bosch (140) 96% 77% +/- 3% Bosch
Fisher & Paykel (257) 94% 56% +/- 3% Fisher & Paykel
Parmco (288) 94% 57% +/- 3% Parmco
Robinhood (182) 89% 43% +/- 4% Robinhood
Smeg (99) 90% 51% +/- 6% Smeg
Westinghouse (50) 91% 46% +/- 8% Westinghouse
Average 93% 58% Z

Rangehood type reliability

Rangehood type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Rangehood type[sort; desc; hidden]
Reticulated (69) 98% +/- 4% Reticulated
Ducted (1470) 93% +/- 1% Ducted
Average 93% Z

For more on rangehoods, see our test.

Steam mops

A few years ago steam mops boomed in popularity. But, while they may have flown off the shelves, owners just aren’t satisfied once they have them. On average, just 43% claimed “excellent” satisfaction, while 19% were dissatisfied. Steam mop reliability isn’t terrible. Our lab tests show there are good performers that clean away stains and leave a dry floor. So what went wrong with the mopping revolution? Comments we received showed that while some owners loved their steam mops, many more really didn’t, with the common refrain being: “it’s easier and as effective to manually mop the floor.”

Total number surveyed: 913

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Aqua Lazer (161) Aqua Lazer 84% 36% 34%
Bissell (179) Bissell 87% 40% 36%
Black & Decker (36) Black & Decker 78% 39% 39%
H2O Mop (30) H2O Mop 94% 27% 33%
Homemaker (34) Homemaker 93% 68% 74%
Hoover (92) Hoover 90% 46% 49%
Monster (36) Monster 92% 64% 64%
Other (136) Other 93% 42% 48%
Shark (132) Shark 95% 52% 45%
Vax (37) Vax 77% 38% 38%
Zip (40) Zip 91% 40% 43%
Average zzzz 88% 43% 43%

For more on steam mops, see our test.

Vacuum cleaners

Almost 1000 of the 3513 vacuum cleaners in our survey were from Miele. The brand was also the standout performer with above-average reliability. This isn’t surprising as the German manufacturer has been above-average in all our reliability surveys since 2006. It also posted stellar results for satisfaction and value for money: 87% of owners reported “excellent satisfaction” and 77% said they were “excellent value for money”.

One in 10 vacuum cleaners had needed repair or replacement. Canister vacuums remain the most popular with more than 2500 reported, but cordless sticks are on the rise. In 2012-13, just 4% of models reported were cordless sticks, but by 2016-17 this had risen to 22%. More than half of cordless sticks were Dysons. However, cutting the cord comes at a cost — they were the only type of vacuum below-average in our survey. Batteries or charging was the main problem (56% of all cordless stick and 24% of all Dyson problems). This lower reliability doesn’t affect satisfaction though. They were up there with corded canisters and uprights.

Total number surveyed: 3513

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent satisfaction[sort;desc;width=25%] Excellent value for money[sort;desc;width=25%]
Bissell (60) Bissell 82% 50% 50%
Bosch (62) Bosch 95% 69% 61%
Dyson (534) Dyson 88% 76% 59%
Electrolux (582) Electrolux 87% 63% 59%
Hoover (293) Hoover 81% 47% 41%
Kambrook (41) Kambrook 96% 46% 44%
Miele (979) Miele 96% 87% 77%
Nilfisk (269) Nilfisk 89% 64% 65%
Other (283) Other 91% 63% 60%
Panasonic (50) Panasonic 86% 50% 50%
Philips (64) Philips 89% 59% 64%
Russell Hobbs (31) Russell Hobbs 82% 42% 39%
Sauber (39) Sauber 80% 62% 38%
Sebo (37) Sebo 95% 73% 57%
Shark (113) Shark 84% 67% 58%
Wertheim (30) Wertheim 80% 40% 43%
Zip (46) Zip 92% 46% 52%
Average zzzz 90% 69% 62%

Vacuum cleaner type reliability and satisfaction

Vacuum cleaner type[width=25%] Vacuum cleaner type[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
Canister (2503) Canister (2503) 90% 69% 63%
Hand-held (168) Hand-held (168) 93% 67% 58%
Stick/cordless (456) Stick/cordless (456) 87% 71% 58%
Upright (359) Upright (359) 88% 70% 60%
Average zzz 90% 69% 62%

Note: we didn’t get enough robot vacuum responses to calculate reliability.

For more on vacuum cleaners, see our test.

Ventilation systems

Our survey, covering 804 systems installed since 2007, shows they work for most people: 89% said they were somewhat or very effective at reducing condensation in their home. However, ventilation systems are pricey. Just 57% said they got “excellent” value for money.

HRV has a reputation, and it isn’t good. This isn’t a result of system performance, as it returns solidly average scores for reliability, system effectiveness, satisfaction and value. Rather, it is the brand’s history of aggressive sales tactics, including attempts to sell upgrades and other products to existing customers. Our survey shows it is the leader in this behaviour, with more than a third of HRV owners reporting the problem (the next worst — DVS — has only 9%). However, there are signs its behaviour is changing. Whereas almost half of owners of HRV systems installed between 2007 and 2010 reported issues, for systems installed in 2015 or later, this reduced to just 15%. We hope this improvement continues.

Total number surveyed: 804 (bought since 2007)

Brand reliability, satisfaction and value

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort;desc;width=25%] Excellent
satisfaction[sort;desc;width=25%]
Excellent value
for money[sort;desc;width=25%]
DVS (137) DVS (137) 88% 60% 53%
HRV (446) HRV (446) 87% 63% 55%
moistureMASTER (60) moistureMASTER (60) 69% 60% 58%
Other (105) Other (105) 92% 71% 69%
SmartVent (56) SmartVent (56) 71% 59% 59%
Average zzz 86% 63% 57%

For more on ventilation systems, see our test.

Washing machines (2016)

Again, Miele is the stand-out brand in our survey. Last year, 84% of Miele owners were very satisfied with their washing machine. This year, the figure has grown to 92%. That must be helped by the brand achieving 97% reliability.

LG and Fisher & Paykel are the other brands to have above-average reliability, scoring 92% and 89% respectively. LG also scored highly for satisfaction, third of all brands behind Miele and Bosch.

Samsung washing machines manufactured between February 2010 and February 2013 were affected by a recall, which accounted for some of the repairs reported in our survey.

Continuing the trend we noted last year, front-loading machines are rivalling the popularity of top loaders. We see very little difference between front and top loader reliability – top loaders score 87% compared to 85% for front loaders.

Results are from our 2016 survey.

Total number surveyed: 3056

Brand reliability and satisfaction

Brand[width=25%] Brand[sort; desc; hidden] Reliability[sort; desc; width=25%] Very satisfied[sort;desc;width=25%] Margin of error[width=25%]
Asko (50) Asko 61% 72% +/- 14%
Beko (51) Beko 91% 76% +/- 8%
Bosch (437) Bosch 87% 81% +/- 3%
Electrolux (113) Electrolux 81% 61% +/- 7%
Fisher & Paykel (1199) Fisher & Paykel 89% 72% +/- 2%
Haier (92) Haier 81% 48% +/- 8%
LG (368) LG 92% 79% +/- 3%
Miele (172) Miele 97% 92% +/- 3%
Panasonic (117) Panasonic 72% 73% +/- 8%
Samsung (277) Samsung 79% 68% +/- 5%
Simpson (81) Simpson 88% 64% +/- 7%
Average Zzz 86% 73%

Washing machine type reliability

Washing machine type[width=25%] Reliability[sort; desc; width=25%] Margin of error[width=50%] Washing machine type[sort; desc; hidden]
Top loader (1329) 87% +/- 2% Top loader
Front loader (890) 85% +/- 2% Front loader
Average 86% Zzz

For more on washing machines, see our test.




By Paul Smith
Head of Testing



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