Appliance reliability

Find which appliances and brands are the most reliable.

Boxes containing household appliances

Our members have once again told us if their appliances and devices – from expensive cooktops to cheap-as-chips heaters – are reliable and whether they are satisfying to own.

About our survey

We asked our members about products they’d bought new since 1 January 2014. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair.

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from surveys conducted between 2016 and 2018.

Kitchen

See reliability results for:

  • Dishwashers
  • Cooktops
  • Fridges and freezers
  • Microwaves and more

See the results

Laundry & cleaning

See reliability results for:

  • Washing machines
  • Clothes dryers
  • Steam mops
  • Vacuum cleaners

See the results

Heating & ventilation

See reliability results for:

  • Heat pumps
  • Electric heaters
  • Dehumidifiers and more

See the results

Outdoors

See reliability results for:

  • Barbecues
  • Lawnmowers
  • Line trimmers

See the results

Technology

mobile-phone




See reliability results for:

  • Laptops
  • Mobile phones
  • Fitness trackers and more

See the results

Consumer Advice Line

Consumer Advice Line

Consumer Advice Line

As a paying member, you can contact the Consumer Advice Line with any consumer-related issue. If you've got a problem and need some help, give us a call or fill out our request for advice form.

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