This year’s reliability survey tapped into 17,261 purchases made by 6851 members across 12 different product types. We crunched the data to find which products go the distance, which create highly satisfied owners and which represent exceptional value for money.

We asked our members about appliances they’d bought new since January, 2012 (for electric blankets and ventilation systems we extended the question to cover purchases made back to 2007). We wanted to know the brand, the year it was bought and whether it had needed repair. We also asked respondents if they were satisfied with their appliance and whether they’d recommend this brand to family and friends. This year we also asked if the product represented value for money.

Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its appliances that have never needed repair. We report on other measures only if they are statistically significant results.

Earlier surveys

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 survey. In 2016 we asked members about appliances they’d bought new since January 2011.


GUIDE TO THE CHARTS The number in brackets is the number of responses. Brands with fewer than 30 responses are not shown. Brands marked in green have above-average reliability, red brands below-average reliability and the remaining brands average reliability. Above- or below-average results are statistically significant. MEASURING SATISFACTION Survey respondents were asked to rate their satisfaction with products and the value for money they represented on a scale from 0 to 10. “Excellent satisfaction” or “excellent value for money” respondents gave a rating of 8, 9 or 10.

2016 SURVEY Brands with fewer than 50 responses are not shown. Very satisfied shows percentage of respondents who marked 8-10 on a 0-10 scale.