Product reliability

Find which products and brands are the most reliable.

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Our members have once again told us if their appliances and devices – from expensive cooktops to cheap-as-chips heaters – are reliable and whether they are satisfying to own.

About our survey

We asked our members about products they’d bought new since 1 January 2013. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair. We report on other measures only if they are statistically significant results.

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 and 2017 surveys.

Kitchen

See reliability results for:

  • Dishwashers
  • Cooktops
  • Fridges and freezers
  • Microwaves and more

See the results

Laundry & cleaning

See reliability results for:

  • Washing machines
  • Clothes dryers
  • Steam mops
  • Vacuum cleaners

See the results

Heating & ventilation

See reliability results for:

  • Heat pumps
  • Electric heaters
  • Dehumidifiers and more

See the results

Outdoors

See reliability results for:

  • Barbecues
  • Lawnmowers
  • Linetrimmers

See the results

Technology

mobile-phone




See reliability results for:

  • Laptops
  • Mobile phones
  • Fitness trackers and more

See the results

Consumer Advice Line

Consumer Advice Line

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Consumer Advice Line

As a paying member, you can contact the Consumer Advice Line with any consumer-related issue. If you've got a problem and need some help, give us a call or fill out our request for advice form.

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