Product reliability
Our members have once again told us if their appliances and devices – from expensive cooktops to cheap-as-chips heaters – are reliable and whether they are satisfying to own.
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About our survey
We asked our members about products they’d bought new since 1 January 2013. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.
We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair. We report on other measures only if they are statistically significant results.
Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 and 2017 surveys.
Kitchen
See reliability results for:
- Dishwashers
- Cooktops
- Fridges and freezers
- Microwaves and more
Laundry & cleaning
See reliability results for:
- Washing machines
- Clothes dryers
- Steam mops
- Vacuum cleaners
Heating & ventilation
Outdoors
Technology
Whiteware reliability trends
We’ve been collecting appliance reliability data from our members for more than a decade.
We don’t ask about every type of product every year, but some, such as vacuum cleaners and washing machines, feature regularly. We assessed if product reliability was improving, and if the same brands consistently popped up at the top, or propped up the bottom, of our tables.
To see the results, become a paying Consumer member or log in.
Consumer Advice Line
Paying members can contact the Consumer Advice Line with any consumer-related issue. Anyone can call the Advice Line if they have an issue with a Consumer Trusted business.
