Boxes containing household appliances

Product reliability

Our members have once again told us if their appliances and devices – from expensive cooktops to cheap-as-chips heaters – are reliable and whether they are satisfying to own.


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About our survey

We asked our members about products they’d bought new since 1 January 2013. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair. We report on other measures only if they are statistically significant results.

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 and 2017 surveys.


See reliability results for:

  • Dishwashers
  • Cooktops
  • Fridges and freezers
  • Microwaves and more

See the results

Laundry & cleaning

See reliability results for:

  • Washing machines
  • Clothes dryers
  • Steam mops
  • Vacuum cleaners

See the results

Heating & ventilation

See reliability results for:

  • Heat pumps
  • Electric heaters
  • Dehumidifiers and more

See the results


See reliability results for:

  • Barbecues
  • Lawnmowers
  • Linetrimmers

See the results


See reliability results for:

  • Laptops
  • Mobile phones
  • Fitness trackers and more

See the results

We’ve been collecting appliance reliability data from our members for more than a decade.

We don’t ask about every type of product every year, but some, such as vacuum cleaners and washing machines, feature regularly. We assessed if product reliability was improving, and if the same brands consistently popped up at the top, or propped up the bottom, of our tables.

To see the results, become a paying Consumer member or log in.

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