Our tests tell you which appliances perform best and which are easiest to use. But they can’t tell you how well they’ll stand up to everyday use. That’s why we survey our members each year to find the brands you can rely on.

Our survey

This year we surveyed 11 different appliance types. We received 11,404 responses, which gave us information on more than 39,000 appliances. Our thanks to all who participated.

We asked members about appliances they’d bought new since 1 January 2010 – and about mobile phones they’d bought new since 1 January 2012. We wanted to know the brand of each appliance, the year it was bought and whether it had ever needed repair.

We only analyse brands that got more than 50 responses. For each brand we calculate our reliability score as the percentage of appliances that have never needed repair.

We also asked members if they were satisfied with their appliance and whether they’d recommend this brand to family and friends.

Satisfaction and reliability are different. Reliability measures how many appliances have needed repair, while satisfaction depends on the consumer’s expectations of product performance and continuing function. It is reasonable to be satisfied with a product that has needed repair.

What we found

Become a paying member to find out the trustiest brands in our annual survey for the appliances below.

Clothes dryers

For more information about clothes dryers, see our clothes dryers test.


For more information about cooktops, see our cooktops test.


For more information about dehumidifiers, see our dehumidifiers test.

Digital cameras

For more information about digital cameras, see our digital cameras test.


For more information about dishwashers, see our dishwashers test.

Espresso machines

For more information about espresso machines, see our espresso machines test.

Freezers, fridges & fridge-freezers

For more information about freezers and fridge-freezers, see our freezers and fridge-freezers test.

Heat pumps

For more information about heat pumps, see our heat pumps database.

Microwave ovens

For more information about microwave ovens, see our microwave ovens test.

Mobile phones

For more information about mobile phones, see our mobile phones test.

Set-top boxes

Become a paying member to find out the trustiest brands of set-top boxes.


For more information about TVs, see our televisions test.

Vacuum cleaners

For more information about vacuum cleaners, see our vacuum cleaners test.

Wall ovens & freestanding stoves

For more information about wall ovens and freestanding stoves, see our wall ovens test.

Washing machines

For more information about washing machines, see our washing machines test.