Washing machine filled with laundry

Product reliability: Laundry & cleaning

Our annual reliability survey reveals which laundry and cleaning appliances are most reliable.

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About our survey

We asked our members about products they’d bought new since 1 January 2013. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair. Satisfaction is the percent of owners who were “very satisfied” with their product (scored 8, 9 or 10 on a 0-10 scale).

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 and 2017 surveys.

Clothes dryers

Total number surveyed: 1238

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Simpson (104) 98% 78%
Samsung (50) 98% 82%
Miele (88) 96% 93%
Bosch (188) 95% 77%
AVERAGE 94% 78%
Fisher & Paykel (471) 93% 79%
Electrolux (92) 93% 73%
Haier (94) 90% 66%
LG (31) 89% 87%


Reliability by type

Type Reliability[width=medium] Satisfaction
Vented (677) 95% 76%
Heat pump (115) 93% 82%
Condenser (378) 90% 79%


Top problems

Problem Occurrence
Electronic 22%
Clothes not dry at end of cycle 20%
Noisy operation 19%
Cylinder not tumbling 16%
Not enough/no heat 14%


For more on finding the best clothes dryer, see our buying guide.

Steam mops

Data is from our 2017 survey

Total number surveyed: 913

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Shark (132) 95% 52%
H2O Mop (30) 94% 27%
Homemaker (34) 93% 68%
Other (136) 93% 42%
Monster (36) 92% 64%
Zip (40) 91% 40%
Hoover (92) 90% 46%
AVERAGE 88% 43%
Bissell (179) 87% 40%
Aqua Lazer (161) 84% 36%
Black & Decker (36) 78% 39%
Vax (37) 77% 38%


For more on finding the best steam mop, see our buying guide.

Vacuum cleaners

Data is from our 2017 survey

Total number surveyed: 3513

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Kambrook (41) 96% 46%
Miele (979) 96% 87%
Bosch (62) 95% 69%
Sebo (37) 95% 73%
Zip (46) 92% 46%
Other (283) 91% 63%
AVERAGE 90% 69%
Nilfisk (269) 89% 64%
Philips (64) 89% 59%
Dyson (534) 88% 76%
Electrolux (582) 87% 63%
Panasonic (50) 86% 50%
Shark (113) 84% 67%
Bissell (60) 82% 50%
Russell Hobbs (31) 82% 42%
Hoover (293) 81% 47%
Sauber (39) 80% 62%
Wertheim (30) 80% 40%


Reliability by type

Type Reliability[width=medium] Satisfaction
Hand-held (168) 93% 67%
Canister (2503) 90% 69%
AVERAGE 90% 69%
Upright (359) 88% 70%
Stick/cordless (456) 87% 71%


For more on finding the best vacuum, see our buying guide.

Washing machines

Total number surveyed: 2690

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Miele (146) 96% 95%
LG (329) 94% 87%
AEG (36) 93% 78%
Bosch (375) 91% 84%
Electrolux (106) 89% 75%
Fisher & Paykel (1014) 89% 78%
AVERAGE 88% 78%
Westinghouse (36) 86% 56%
Samsung (275) 85% 75%
Haier (79) 80% 51%
Simpson (61) 80% 57%
Beko (57) 78% 63%
Panasonic (90) 72% 71%


Reliability by type

Type Reliability[width=medium] Satisfaction
Front loader (1637) 89% 81%
Top loader (1052) 88% 73%


Top problems

Problem Occurrence
Electronic circuits 25%
Pump not draining 21%
Controls not working 14%
Noisy operation 12%
Not spinning 12%
Out of balance 11%


For more on finding the best washing machine, see our buying guide.

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More from our survey

See which other products and brands our members rated as being reliable and satisfying to own.

Read more survey results