Kitchen benchtop

Product reliability: Kitchen

Our annual reliability survey reveals which kitchen appliances are most reliable.

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About our survey

We asked our members about products they’d bought new since 1 January 2013. We wanted to know the brand, the year it was bought and whether it had ever needed repair. We also asked respondents if they were satisfied with their product. Our thanks to all who participated.

We only analyse brands that got 30 or more responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never needed repair. Satisfaction is the percent of owners who were “very satisfied” with their product (scored 8, 9 or 10 on a 0-10 scale).

Where we haven’t re-surveyed a particular product, we’ve included the reliability data from our 2016 and 2017 surveys.

Blenders

Total number surveyed: 1432

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Zip (31) 100% 65%
Braun (56) 97% 73%
Sunbeam (105) 97% 70%
NutriBullet (302) 96% 78%
Nutri Ninja (139) 95% 78%
Kitchenaid (34) 94% 88%
Kenwood (147) 94% 78%
Breville (275) 94% 72%
AVERAGE 94% 74%
Magic Bullet (93) 88% 76%


Reliability by type

Type Reliability[width=medium] Satisfaction
Benchtop (533) 94% 72%
Hand-held/stick (425) 94% 74%
Super blender (233) 93% 81%
Single-serve/personal (201) 92% 71%


Top problems

Problem Occurrence
Blades 26%
Leakage 23%
Controls 21%
Motor 17%
Accessories 13%


For more on finding the best blender, see our buying guide.

Built-in ovens & freestanding stoves

Data is from our 2017 survey

Oven reliability by brand

Total number surveyed: 1246

Brand Reliability[width=medium] Satisfaction
Miele (67) 96% 78%
Bosch (191) 92% 79%
Westinghouse (259) 92% 72%
AVERAGE 89% 69%
Fisher & Paykel (290) 88% 68%
Electrolux (118) 86% 73%
Smeg (73) 84% 60%
Other (210) 83% 60%
Parmco (38) 83% 47%


For more on finding the best built-in oven, see our buying guide.

Stove reliability by brand

Total number surveyed: 739

Brand Reliability[width=medium] Satisfaction
Ariston (30) 89% 40%
Bosch (59) 88% 71%
Belling (52) 86% 73%
Westinghouse (158) 85% 62%
Smeg (38) 84% 63%
Fisher & Paykel (163) 79% 54%
AVERAGE 79% 58%
Elba (49) 74% 53%
Other (153) 74% 52%
Parmco (37) 57% 46%


For more on finding the best stove, see our buying guide.

Cooktops

Total number surveyed: 1778

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Electrolux (83) 97% 82%
Ariston (57) 95% 70%
Westinghouse (186) 95% 76%
Bosch (328) 95% 83%
Whirlpool (36) 94% 81%
Fisher & Paykel (375) 93% 78%
Beko (31) 92% 65%
AVERAGE 92% 76%
Parmco (92) 91% 60%
Miele (84) 90% 88%
Smeg (101) 89% 78%
Belling (40) 88% 78%
AEG (40) 85% 78%


Reliability by type

Type Reliability[width=medium] Satisfaction
Ceramic (561) 94% 68%
Induction (696) 93% 82%
Gas (561) 91% 76%


Top problems

Problem Occurrence
Gas ignition 28%
Heat controls 20%
Induction sensors 16%
Ceramic element 14%
Cooktop surface 13%


For more on finding the best cooktop, see our buying guide.

Dishwashers

Total number surveyed: 2584

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Bosch (704) 93% 86%
Miele (234) 91% 94%
Westinghouse (152) 89% 76%
AEG (38) 88% 74%
AVERAGE 87% 76%
Asko (95) 86% 82%
LG (46) 85% 74%
Smeg (44) 83% 64%
Fisher & Paykel DishDrawer (559) 83% 76%
Haier (118) 83% 49%
Fisher & Paykel (323) 81% 66%
Simpson (67) 79% 60%


Top problems

Problem Occurrence
Pump not draining 32%
Programme failure 27%
Controls 17%
Racks or rollers 14%
Door latch or seal 12%


For more on finding the best dishwasher, see our buying guide.

Espresso machines

Data is from our 2017 survey

Total number surveyed: 1522

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Nescafe (38) 95% 55%
Nespresso (104) 92% 65%
Breville (602) 90% 73%
DeLonghi (451) 89% 69%
AVERAGE 88% 71%
Other (162) 85% 75%
Caffitaly (35) 84% 57%
Sunbeam (130) 84% 77%


Reliability by type

Type Reliability[width=medium] Satisfaction
Capsule (646) 90% 69%
Auto-manual (240) 88% 73%
Automatic (136) 88% 67%
Manual (293) 88% 77%
AVERAGE 88% 71%
Semi-auto (187) 87% 71%


For more on finding the best espresso machine, see our buying guide.

Food mixers

Data is from our 2016 survey

Total number surveyed: 1615

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Kambrook (55) 98% 56%
Breville (486) 95% 69%
Kenwood (513) 95% 77%
Sunbeam (178) 94% 56%
AVERAGE 94% 70%
KitchenAid (134) 93% 85%


Reliability by type

Type Reliability
Hand-held (410) 94%
Benchtop (1205) 94%
AVERAGE 94%


For more on finding the best food mixer, see our buying guide.

Food processors

Total number surveyed: 1320

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Braun (41) 97% 88%
Cuisinart (36) 97% 78%
Breville (339) 93% 69%
Kenwood (406) 91% 69%
Russell Hobbs (70) 91% 54%
AVERAGE 91% 70%
Magimix (124) 90% 83%
Sunbeam (99) 87% 68%
Kambrook (32) 84% 47%
Kitchenaid (50) 83% 66%


Top problems

Problem Occurrence
Blades 22%
Accessories 18%
Controls 16%
Cracked bowl/handle 13%
Leakage 11%


For more on finding the best food processor, see our buying guide.

Freezers

Data is from our 2017 survey

Total number surveyed: 1000

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Mitsubishi (62) 99% 61%
AVERAGE 98% 73%
Westinghouse (53) 98% 73%
Other (171) 96% 75%
Acqua (43) 96% 71%
Haier (269) 94% 75%
Fisher & Paykel (338) 93% 69%
Aspira (64) 91% 58%


For more on finding the best freezer, see our buying guide.

Fridges and fridge-freezers

Total number surveyed: 2581

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Panasonic (64) 97% 67%
Sharp (32) 97% 81%
LG (105) 96% 76%
Mitsubishi (385) 96% 79%
Westinghouse (209) 94% 71%
Fisher & Paykel (1145) 91% 74%
AVERAGE 91% 72%
Bosch (79) 87% 65%
Haier (133) 87% 54%
Other (142) 87% 64%
Samsung (287) 86% 71%


Reliability by type

Type Reliability[width=medium] Satisfaction
Top mount (726) 94% 73%
Bottom mount (995) 93% 74%
AVERAGE 91% 72%
Side by side (198) 89% 73%
French door (351) 82% 72%


For more on finding the best fridge, see our buying guide.

Kettles

Reliability by brand

Data is from our 2016 survey

Total number surveyed: 4237

Brand Reliability[width=medium] Satisfaction
Kambrook (181) 98% 71%
Brabantia (59) 97% 60%
Homemaker (80) 93% 59%
Kensington (69) 93% 67%
DeLonghi (240) 92% 66%
Russell Hobbs (1046) 92% 68%
Zip (444) 91% 73%
AVERAGE 91% 57%
Goldair (69) 90% 64%
Sunbeam (512) 89% 71%
Breville (1252) 80% 62%


For more on finding the best kettle, see our buying guide.

Microwaves

Total number surveyed: 2588

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Breville (198) 94% 77%
Panasonic (1323) 93% 72%
Whirlpool (74) 92% 64%
Sharp (520) 92% 74%
AVERAGE 92% 72%
Bosch (40) 90% 70%
Samsung (118) 90% 64%
LG (92) 86% 79%


Reliability by type

Type Reliability[width=medium] Satisfaction
Standard (2067) 93% 73%
Combination (469) 89% 68%


For more on finding the best microwave, see our buying guide.

Rangehoods

Total number surveyed: 1457

Reliability by brand

Brand Reliability[width=medium] Satisfaction
Bellini (32) 98% 59%
Classique (39) 97% 36%
Bosch (149) 96% 81%
Miele (54) 96% 89%
Blanco (50) 95% 70%
Robinhood (156) 94% 48%
Westinghouse (30) 94% 67%
Parmco (203) 93% 57%
Fisher & Paykel (238) 92% 63%
AVERAGE 92% 63%
Schweigen (61) 88% 87%
Award (78) 88% 56%
Smeg (81) 87% 56%


Reliability by type

Type Reliability[width=medium] Satisfaction
Downdraft (39) 97% 69%
Island canopy (44) 94% 66%
Wall canopy (893) 93% 62%
Integrated/undermount (325) 92% 66%
Retracting/slide-out (45) 88% 60%
Tilter hood (25) 86% 40%


Top problems

Problem Occurrence
Lights 43%
Fan 27%
Controls 26%


For more on finding the best rangehood, see our buying guide.

Toasters

Data is from our 2016 survey

Total number surveyed: 3130

Reliability by brand

Brand Reliability[width=medium] Satisfaction
DeLonghi (270) 98% 64%
Goldair (85) 98% 46%
Kambrook (170) 98% 61%
Sunbeam (334) 97% 57%
Zip (186) 96% 39%
AVERAGE 95% 60%
Breville (1027) 95% 62%
Dualit (53) 94% 81%
Brabantia (73) 93% 62%
Russell Hobbs (652) 93% 61%


Reliability by type

Type Reliability
2-slice (1726) 97%
AVERAGE 95%
4-slice (1404) 93%


For more on finding the best toaster, see our buying guide.

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More from our survey

See which other products and brands our members rated as being reliable and satisfying to own.

Read more survey results