Use these as a guide to complain about unfair contracts.
It can be difficult to know how to go about making a complaint. So we’ve put together these templates you can use to help you stand up for your rights.
The Fair Trading Act contains a list of terms the courts are likely to regard as unfair. The list includes terms that allow a company to unilaterally:
[List unfair contract terms]
I wish to make a complaint about the standard-form consumer contract used by your company. A copy of the contract is enclosed.
I am concerned that term(s) [insert term number(s)] of this contract may breach the prohibition on unfair terms in the Fair Trading Act 1986.
I believe the above term(s):
I would like to request you review your contract. Please advise whether you intend to amend or remove the term(s).
I look forward to your reply.
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.
I wish to make a complaint about the standard-form consumer contract used by [name of company]. A copy of the contract is enclosed.
I would like to request the commission investigate this matter. If the company fails to amend the contract, I request the commission seeks a declaration from the court that the term(s) is/are unfair.
Commerce CommissionPO Box 2351Wellington firstname.lastname@example.org
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