Email templates about cars

Email templates about cars

Use these draft letters as a guide when you need to put your complaint concerning your vehicle in writing.

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Aaron M.
04 May 2017
Repairs to used car


I bought a car from an LMVD for $51k. I've had it for just over 12 months. The car required a significant and costly repair ($5k) to the motor. The car was not being used inappropriately. The repair took 2 weeks. I wrote to the car company explaining the circumstances and sought feedback from them in relation to a warranty or CSG. The reply advised that the car was outside of the warranty period as the purchase happened over 12 months ago and the car had travelled over the allowable kms allocated for the car warranty.

I plan to pursue the company and have seen the template letter on the website, which I'll use. I'd still appreciate some expert advice and feedback on how best to approach this. Am happy to speak with someone to provide further details.


Previous member
04 May 2017
Re: Repairs to used car

Hi Aaron,

Sorry to hear about your car. One of our advisers has emailed you for more info to see if you have any rights against the dealer under the Consumer Guarantees Act.

Kind regards,
Fonda - Consumer NZ staff