[Date]
[Make, model, registration number of car]
On [date] I bought the above vehicle from you. On [date] it developed serious defects [describe].
The warranty has expired but I believe I am still entitled to a free repair because the existence of such a serious defect in a car which has only done [number] kilometres indicates it was not of acceptable quality when I bought it. This opinion has been confirmed by [independent expert such as Automobile Association or reputable motor mechanic].
Ordinary wear and tear could not account for the problem so soon in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I have not done anything to the car to cause this defect.
Please let me know as quickly as possible what arrangements you propose for rectifying the problem.
Yours sincerely
[Name]
Point of Law
Guarantees given by the Consumer Guarantees Act are in addition to any manufacturer's warranty. If a major fault develops - such as a gearbox requiring repairs when a car is relatively new - then you can claim under the Act. Of course, the older the car and the greater the distance it has travelled, the less likely you are to make a successful claim. You must be reasonable in your expectations.
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