By Kate Harvey
Content Manager | Pou Whakahaere Ihirangi
New World customers who are used to getting their groceries delivered for free, may have been surprised to find a charge added to their order since the start of March.
More than 40 New World stores had been offering free delivery for online orders over $100. The promotion ran for different time periods depending on the store – at some it ran for most of 2024. But it ended for all stores at the end of February. New World also ran a free delivery promotion for the first three months of 2024.
Consumer NZ asked Foodstuffs, the owner of New World supermarkets, if it wanted to comment and was told: “In line with global retail practice, our customers pay a small service fee for packing and delivery of their groceries.”
The cost for grocery delivery for New World’s North Island customers is now $14 if you spend up to $199.99 and $9 for any amount over that.
In the South Island, it’s $15 up to $199.99 and $10 for any spend over that.
Woolworths delivers and charges the same as New World’s North Island stores. It has a Delivery Saver scheme that costs $23 a month or $118 for six months to get unlimited free deliveries.
Click and collect is $5 for orders under $50 at Woolworths and New World’s North Island stores, then it’s free if you spend more than that. It’s $5, regardless of how much you spend, at New World in the South Island.
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