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Online shopping

Online shopping offers convenience, but it's important to shop safely and understand your consumer rights. Consumer NZ provides guidance to help you avoid scams, spot fake products, and resolve disputes with online retailers.

Online shopping width

7 tips for shopping online

Find out how to make sure you have a happy online shopping experience.
Image sourced from Consumer NZ's research report, 'Invisible Influence: dark patterns and digital deception in Aotearoa New Zealand'

How online design trickery can nearly double the cost of a holiday

Image of online reviews

Why you can’t trust online reviews

What are booking fees and service fees? And why do we have to pay them?

Woman with presents

Trade Me or Marketplace – what’s the best way to sell your stuff online?

Latest online shopping news & articles

Read our latest investigations, warnings, and advice on online shopping for NZ consumers.

How accurate are house valuation websites?

Online house price estimates offered by Homes.co.nz, OneRoof.co.nz and propertyvalue.co.nz promise free valuations of your home. We look into how accurate they are.
Baby playing with toys

NZ's outdated safety laws aren't protecting kids from Temu and Shein risks

New Zealanders shouldn’t have to gamble with their children’s safety every time they click ‘add to cart’. 
Elyse Auckland cover photo.

How to get your money back from 'ghost stores'

How to spot the red flags of fake stores and get your money back.
Image sourced from Consumer NZ's research report, 'Invisible Influence: dark patterns and digital deception in Aotearoa New Zealand'

How online design trickery can nearly double the cost of a holiday

Learn about dark patterns, how digital design gets us to spend money we wouldn’t have spent, and how we can fix this problem.

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