By Kate Harvey
Content Manager | Pou Whakahaere Ihirangi
If you think nothing much changes, year on year, with how New Zealanders feel about their power company, you’d be wrong.
We carry out our power company satisfaction survey every year – to see which companies are doing the best job of keeping their customers satisfied. None of the top three companies from last year’s survey are at the top again this year.
The best power company
The next best power companies
The poor performers
Satisfaction with the industry
Power companies ranked best to worst
Power company results: a closer look
We asked thousands of Consumer members about their experiences to find out which power companies have the most satisfied customers. The full breakdown of results are available to members and Digital Pass holders.
About our power survey data
Our data is from a nationally representative survey of 1,937 New Zealanders, aged 18 years and over, carried out in March and April 2026.
Satisfaction rating shows the proportion of respondents who scored their retailer 8, 9 or 10 on a scale from 0 (very dissatisfied) to 10 (very satisfied).
Ratings are for providers that had 30 or more responses in our survey.
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