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Shopping the sales: expert buying advice

As Black Friday offers start hitting the stores, it’s easy to get caught up in the excitement. Here's what our experts say you should consider before spending your hard-earned money.

What to know before you buy

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8 of the worst products we've tested

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Sales season is on – here are 10 things stores must not do

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10 things to remember when something is on sale

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Don't waste your money on extended warranties

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The best stores to buy tech from in New Zealand 

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We'll beat it by 15%! Our guide to price guarantees and price promises

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Is it really on special?

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Find out the truth

Avoid an expensive mistake and find out the truth before you buy with a $15 subscription.

Check expert buying guides and product reviews

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TVs

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Mobile phone reviews

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Headphone reviews

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Washing machines

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Air fryers

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Stick vacuum cleaners

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Fridges

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Espresso coffee machines

What to know after you buy

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How to get a refund, repair or replacement

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Making a complaint

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What to do if you've been misled by a trader

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Credit card chargebacks: what you need to know

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We know your rights

Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.