We trialled two TV Shop products to see whether they're worth it.
By Amy McNabb
Product test writer
You've probably seen the ads, with promises of products erasing pain at the click of a button or being the easiest way to get fit. There are also ‘free’ gifts or ‘buy one get one free’ deals. But are these products any good? And how easy is it to return one?
Pain Erazor Pro
The Pain Erazor Pro is a small battery-powered device that gives tiny shocks claimed to relieve chronic and acute pain. It’s priced at $159.99 on a ‘buy one get one free’ deal.
Some found it had potential for short-term pain relief (up to a few
hours), while others thought it was useless or said it made their
Sometimes it malfunctioned, zapping the finger or thumb pressing the
button, or shooting out a spark that singed body hair.
All think it’s very expensive, estimating its value to be $10 to $40.
We don’t recommend the Pain Erazor Pro. It’s very expensive given the limited pain relief it can provide, and sometimes it doesn’t help at all.
The iTread is a treadmill for walking or jogging. There’s no price advertised.
Issues with claims and reviews
It’s unclear who can safely use it. The web commercial says the
iTread is “suitable for all ages and mobility levels” and good for
“your whole family, from young to old”. But the instruction documents
state “Not recommended for use by children under 12 years” and “User
age is 18+. iTread is not suitable for children and elderly people if
they are overly frail”.
The web commercial claims it’s just 5cm thick, but it’s actually 9cm
thick. This means some people won’t be able to store it where they
The web reviews are questionable. There are three supposed five-star
reviews spaced around the web page, but they aren’t in the review
section. There are only two reviews – a one star saying the iTread is
dangerous and another of three stars.
What you’re not told in advance
It needs to be used on a hard floor, unless you have large chair-leg
cups (not supplied).
You need a clear area of 1m x 2m around the unit. Including the
iTread, that’s a space of at least 4.67m x 3.44m or 5.44m x 2.67m –
it’s not clear which.
That space needs to be beside a power point because the power cable
is short and can’t be used with an extension lead.
It can’t be used for more than an hour at a time and then needs 30+
Several fell off the back because the short walking mat makes the
speed nearly impossible to control. Walking near the front causes the
iTread to speed up. An unplanned step too far back causes it to slow
Users were forced into an awkward stride to stay in the middle zone.
There’s a delay before the iTread responds. When trying to slow down,
some found it wouldn’t slow or slowed to a complete stop and wouldn’t
restart without them getting off.
The emergency stop seems dangerous, since the belt stops instantly.
The user manual encourages people to “jump off” if the “speed gets
out of control”.
The shape makes it impossible to lift and walk with, despite being
advertised as lightweight. There are wheels on one end, but they
don’t help going up steps.
None thought it’s worth the price, which is somewhere between $1990
and $3115 depending where you’re at in the order and return process.
We don’t recommend the iTread for anyone. We think it’s dangerous and overpriced.
The constant pressure of offers is exhausting
When we phoned the TV Shop, we had to ask twice before we got a price. Offers were made immediately and constantly during the order and return process:
$500 off the iTread plus a free Air Roaster Pro.
$250 off the iWalk (an alternative product the TV Shop told us
Extended three-year warranty for $400.
Special on pillows.
Extension of free trial for two more weeks.
Further $350 discount to on-sell it to a friend.
Keep the Air Roaster Pro for $350, usually $500.
Further $625 discount “to save you the return cost if you prefer”.
Our advice is to think twice before buying from the TV Shop. Don’t rely on reviews promoted on its website. If you want to try a product, read the full terms and conditions, including the return policy, before committing. A 30-day money-back guarantee doesn’t always apply, but you might just need it.
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