Owners told us about serious, major and minor faults that happened in the past year. We also asked them how satisfied they were with their car and specific aspects of its performance.
Reliability is calculated from serious and major faults. While minor faults are usually annoying niggles, serious and major problems are likely to cause significant repair expense and inconvenience.
The owner satisfaction was reported on a scale from zero to 10, with “very satisfied” owners scoring their car between eight and 10.
We report predicted reliability and owner satisfaction as one of five rating bands: excellent, good, average, poor or terrible. The rating is determined by comparing the results for a make or model with those for all vehicles in our dataset.
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