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Overall score includes:
Carpet quick cleaning: 37%
Carpet full cleaning: 18%
Pet-hair removal: 15%
Ease of use: 30%
Carpet cleaning and pet-hair removal are tested using the power or turbo head (where supplied).
Price is from a March 2018 survey.
Almost a thousand of the 3513 vacuum cleaners in our survey were from Miele. Miele was also the standout performer with above-average reliability. This isn’t surprising as the German manufacturer has been above-average in all our reliability surveys since 2006. It also posted stellar results for satisfaction and value for money: 87% of owners reported “excellent satisfaction” and 77% said they were “excellent value for money”.
One in 10 vacuum cleaners had needed repair or replacement. Canister vacuums remain the most popular type with more than 2500 reported, but cordless sticks are on the rise. In 2012-13, just 4% of models reported were cordless sticks, but by 2016-17 this had risen to 22%. More than half of cordless sticks were Dysons. However, cutting the cord comes at a cost — they were the only type of vacuum below-average in our survey. Batteries or charging was the main problem (56% of all cordless stick and 24% of all Dyson problems). This lower reliability doesn’t affect satisfaction though. They were up there with corded canisters and uprights.
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