Best and worst banks in 2025
We asked consumers to rate satisfaction with their bank. The Co-operative Bank topped the charts. How did yours do?
At Consumer, we think the way a bank treats you is important when choosing who looks after your money.
So, every year, we ask New Zealanders about their experiences to find out which bank has the most satisfied customers.
Best and worst banks revealed
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The People's Choice of banks
Our People's Choice awards are granted to brands that consistently rate above average for customer satisfaction and meet out other performance criteria. Become a member and see which banks have earned a People’s Choice award.
Bank results: A closer look
We asked thousands of Consumer members about their bank experiences to find out which banks have the most satisfied customers. The full breakdown of results are available to members and Digital Pass holders.
Banks and banking
From credit cards to mortgages, we’ll help you make the right choices when managing your finances.
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