If something’s gone wrong with a product or service, we can help you get a fair deal.
Clear consumer advice that pays for itself
Our Consumer Rights Advice Line connects you directly with our consumer law experts.
We’ll explain your rights, what your options are, and what to do next – clearly and calmly, without legal jargon. A short conversation can save you a lot of time, stress and money.
For many people, the advice pays for itself – adding up to $100s if not $1000s in savings.
What our members say
You don’t have to put up with unfair treatment – sometimes, all it takes is advice from us to turn things around.
"Consumer NZ's advice line saved me over $2000 on a dodgy car repair bill. One expert letter is all it took for the garage to back down."
Frank, Consumer NZ member
“Consumer NZ’s advice gave me the confidence to clearly state my rights. Within a day, Harvey Norman offered a full refund. Consumer NZ’s support truly made the difference.”
Marg, Consumer NZ member
“I put my trust in [Paul] and he did it in just one week. It was like he had a magic wand. I couldn’t believe it.”
Pedro, Consumer NZ member
Common issues we can help resolve
Faulty products and safety issues
Refunds, repairs and replacements
Warranties and extended warranties
Flights, accommodation and cancellations
Building and home renovation disputes
Car purchases and mechanical problems
Online shopping and delivery issues
Misleading claims and unfair contract terms
Our expert consumer rights advisors
You’ll get personal advice from Maggie and Paul, our New Zealand consumer rights experts.
With over 30 years' experience, they are known for making complex laws easy to understand and helping consumers feel confident taking action.
Together, they've helped thousands of consumers push back when something isn't fair.
Ready to get clear on your rights?
Get in touch to talk through your situation with an expert who’s on your side.
