Need help using our website? Check out our FAQs.
Here are some common questions our contact centre gets asked. If you can't find the answer to your question here, feel free to contact us.
This is an authorisation, not a charge. It is processed to make sure your card is valid and will disappear after a few days.
Your membership payment date can be found in My Consumer.
Login then select My Consumer from the footer. Select Payment details and then Update credit card details.
Get in touch and we will get one to you.
Memberships purchased online can only be paid by credit card. Memberships paid quarterly, yearly, or 2-yearly may be paid by cheque, direct debit or internet banking by arrangement. For more information, please get in touch.
Select Log in (located at the top of every page) then select Reset your password and follow the instructions.
A reset password email will be sent to you. This email will contain a link to consumer.org.nz. You will be asked to enter a new password and then to confirm your new password by re-entering it.
If an email hasn’t arrived within 5 minutes, check your junk/spam email folder or call us on 0800 266 786 for assistance.
Online Membership and Online + Magazine Membership: With our online memberships you can choose to pay monthly, quarterly, yearly or two-yearly. Get personal support through our Consumer Rights Advice Line and opt in to have the Consumer magazine sent to you.
Digital Pass gets access to all our online content for 7 days with no commitment. There is more information on our join page.
If you are a business, please contact us for more information.
Magazines are posted in the first week of every second month: February, April, June, August, October and December. If you haven’t received your magazine by the 10th of the month, please contact us.
Your membership dates are in My Consumer.
Log in and go to your membership in My Consumer and select Cancel.
Your membership will finish at the end of your paid-up period and we will not take any further payments.
Our terms and conditions are here.
Log in and go to My Consumer. You can edit any of your details in the Profile section.