FAQs
Need help using our website? Check out our FAQs.
Here are some common questions our contact centre gets asked. If you can't find the answer to your question here, feel free to contact us.
Top tests and reviews
Find the best products for your home with our top expert tests and reviews.
We know your rights
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.
Payment
Why is there a $1 charge on my credit card?
This is an authorisation, not a charge. It is processed to make sure your card is valid and will disappear after a few days.
When is my next payment due?
Your membership payment date can be found in My Consumer.
Where can I update my credit card details for my membership payment?
Login then select My Consumer from the footer. Select Payment details and then Update credit card details.
Can I get a tax receipt?
Get in touch and we will get one to you.
What are my payment options?
Memberships purchased online can only be paid by credit card. Memberships paid quarterly, yearly, or 2-yearly may be paid by cheque, direct debit or internet banking by arrangement. For more information, please get in touch.
Membership
How do I reset my password?
Select Log in (located at the top of every page) then select Reset your password and follow the instructions.
A reset password email will be sent to you. This email will contain a link to consumer.org.nz. You will be asked to enter a new password and then to confirm your new password by re-entering it.
If an email hasn’t arrived within 5 minutes, check your junk/spam email folder or call us on 0800 266 786 for assistance.
What membership options are there?
Online Membership and Online + Magazine Membership: With our online memberships you can choose to pay monthly, quarterly, yearly or two-yearly. Get personal support through our Consumer Rights Advice Line and opt in to have the Consumer magazine sent to you.
Digital Pass gets access to all our online content for 7 days with no commitment. There is more information on our join page.
If you are a business, please contact us for more information.
When will I get my magazine?
Magazines are posted in the first week of every third month: March, June, September and December. If you haven’t received your magazine by the 10th of the month, please contact us.
How do I access the Consumer Advice Line?
Join to get access to the Consumer Advice Line. Digital Pass users will need to upgrade to a membership to get access.
When does my membership expire?
Your membership dates are in My Consumer.
How can I cancel my membership and stop my automatic renewal?
Log in and go to your membership in My Consumer and select Cancel.
Your membership will finish at the end of your paid-up period and we will not take any further payments.
Where can I view the terms and conditions?
Our terms and conditions are here.
Where can I update my personal details?
Log in and go to My Consumer. You can edit any of your details in the Profile section.
How do I unsubscribe from email marketing communication?
You can unsubscribe use the link at the bottom of any of our emails, or Manage your preferences in My Consumer. Please note that as per our terms and conditions we may still contact you to:
- Clarify details about your membership;
- Advise you of changes to our terms or services;
- Respond to any enquiries you make; or
- Provide any information necessary for the operation and security of our site.