FAQs

Need help using our website? Check out our FAQs.

Here are some common questions our contact centre gets asked. If you can't find the answer to your question here, feel free to contact us.

Purchasing a Digital Pass

Why can’t I access the Consumer Advice Line?

The Consumer Advice Line is not available to Digital Pass holders. If you want to use the Consumer Advice Line, you can view membership options here.

How do I access and update my Digital Pass details?

Login, select My Consumer in the footer then Select Edit under the Profile section. Once you have updated your details, select Update details to save your changes.

How do I see when my Digital Pass expires?

Go to My Consumer and then Account.

How do I unsubscribe from email marketing communication?

You can remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email.

What are my options for paying for my Digital Pass?

Digital Passes can only be paid for by credit card.

Where can I view the Terms and Conditions?

Terms & Conditions are located in the footer of all pages.

Logging in

How do I log in?

Select Log in (located at the top of every page) then follow the instructions. Email is the email address you supplied for your Consumer membership or Digital Pass.

How do I reset my password?

Select Log in (located at the top of every page) then select Forgot your password? and follow the instructions.

A reset password email will be sent to you. This email will contain a link to consumer.org.nz. You will be asked to enter a new password and then to confirm your new password by re-entering it.

If an email hasn’t arrived within 5 minutes, check your junk/spam email folder or call us on 0800 266 786 for assistance.

Membership

What membership options are there?

You can choose an online or online + magazine membership and select to pay monthly, quarterly, yearly or two-yearly. There is more information on our join page. If you are a business, please contact us for more information.

When can I expect to receive my magazine?

Magazines are posted in the first week of every second month, February, April, June, August, October and December.

Why haven’t I received my magazine this month?

If you haven’t received your magazine by the 10th of the month, visit My Consumer to check what address you have under your membership details. For further assistance, please contact us.

Why is there a $1 charge on my credit card?

This is an authorisation, not a charge. It is processed to make sure your card is valid and will disappear after a few days.

How do I update my membership details?

Once you have logged in, select My Consumer in the footer. Select Edit under the Profile section. Once you have updated your details, select Update details to save your changes.

How do I see when my membership expires or when my next payment is due?

Your membership will only expire if your membership payment is not made.

To see when your next payment is due, go to Login. Select My Consumer in the footer. Select Account.

How can I cancel my membership or stop my automatic renewal?

Cancelling your membership

  1. Log in and select "My Consumer" from the drop-down arrow next to your name.
    Accessing My Consumer on consumer.org.nz website.
  2. Select Account and then Cancel.
  3. When cancelling, your membership will finish at the end of your paid-up period.

Stopping automatic renewal
To stop your automatic renewal and discuss a different payment method, please email or call us.

Where can I update my credit card details for my membership payment?

Login then select My Consumer from the footer. Select Payment details and then Update credit card details.

Can I get a tax receipt?

If you are a new member, you would have received a confirmation email that is also a tax receipt. If you require a tax receipt for an ongoing payment, email or call us and we’ll get one to you.

How do I unsubscribe from email marketing communication?

Unsubscribe using the link at the bottom of any of our emails, or get in touch with our contact centre.

Please note as per our Terms & Conditions we may contact you to:

  • Clarify details about your membership;
  • Advise you of changes to our terms or services;
  • Respond to any enquiries you make; or
  • Provide any information necessary for the operation and security of our site.

What are my options for paying my membership?

Memberships purchased online can only be paid by credit card. Memberships paid quarterly, yearly, or 2-yearly may be paid by cheque, direct debit or internet banking by arrangement. For bank account details or more information, please email or call us.

Where can I view the Terms and Conditions?

Our Terms & Conditions are located in the footer of all pages.

Member comments

Get access to comment

Sarah N.
28 Sep 2020
Different models of built in ovens

We are currently looking at built in ovens and your guide just says the best make but not the models. We are looking at Bosch and Electrolux and there is a huge difference in what each model can do within their own makes. I am disappointed at lack of detail consumer makes about the different ovens. We are impressed with electrolux at this stage.

Consumer staff
28 Sep 2020
Re: Different models of built in ovens

Hi Sarah,

You can find in-depth test results for 35 built-in ovens here: https://www.consumer.org.nz/products/built-in-ovens/review

Click on any of the models to see more detail, or select multiple to compare products. Hope this helps.

Kind regards,
Frank - Consumer NZ staff