We'll beat it by 15%: our guide to price guarantees
Next time you're shopping with a big-box retailer, follow our price guarantees guide to get the best deal.
The classic Bunnings slogan, in which it promises to beat any competitor’s price by 15% on the same stocked item, is worth remembering this Christmas shopping season. Across many big-box retailers, similar guarantees apply.
Here’s our guide to price guarantees across big-box retailers.
Terms and conditions of price guarantees
Discount: Price matched
What you need:
The original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Prices cannot include other promotions, trade terms1, direct purchases from suppliers2 or limited-quantity offers3.
- Excludes gift cards, vouchers and phone cards.
Additional criteria
- Claim must be made within seven days of purchase.
- Needs to be same barcode, priced on same day.
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Discount: 15%
What you need:
The original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Prices cannot include other promotions, any special quotes4, stock liquidations3 or commercial quantities5.
- Not included for products when price includes installation.
Additional criteria
- Price comparison will include delivery charges.
- Can only be applied to purchases made in-store. Can price-match Mitre 10 online advertising.
- Cannot be done with on-account purchases (cash or credit).
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Discount: 15%
What you need:
The original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Prices cannot include other promotions, any special quotes4, stock liquidations3 or commercial quantities5.
- Not included for products when price includes installation.
Additional criteria
- Product can be from NZ online store, doesn’t have to have a physical store.
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Discount: Price matched
What you need:
The original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Prices cannot include other promotions, limited quantities3, special quotes4, trade quotes6, stock liquidations3, commercial quantities5 or parallel imported products7.
- Doesn’t apply to products within insurance claims or third-party redemption schemes.
- Doesn’t apply to finance products or service products offered.
- Doesn’t apply to products that aren’t from a home appliance dealer.
Additional criteria
- Price comparison will include delivery charges, taxes and fees.
- You will also receive standard Flybuys. It cannot be used in conjunction with membership pricing.
- This guarantee is subject to change without notice.
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Discount: 10%
What you need:
The original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Excludes prices on warehouse items and at clearance outlets.
- Must be done in-store.
Additional criteria
- If Laybuy or Afterpay were used, you will be issued a gift voucher with the price difference.
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Discount: 10%
What you need:
The original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Excludes prices on warehouse items and at clearance outlets.
- Must be done in-store.
Additional criteria
- If Laybuy or Afterpay were used, you will be issued a gift voucher with the price difference.
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Discount: Price matched or Discount %
What you need:
You must show the original receipt or proof of competitor’s price on a current advertisement, online listing or eligible photograph in-store before the purchase.
Terms and conditions
Criteria of product
- Identical item (packaging and brand), in original packaging.
- Competitor must be a NZ retailer which doesn’t only exist online.
- The product must be in stock and available for same-day delivery or collection.
Exceptions
- Won’t match online-only offers, clearance or warehouse outlets.
- Excludes iTunes vouchers and gift cards.
Additional criteria
- Stores have the right to verify prices with corresponding store.
- Original card holder preferred.
- Preferred to be done in-store, and it’s good to call ahead.
Glossary
2. Direct Purchases from Supplier removes the middleman, wherein the supplier doesn’t count as a store competitor in this context.
3. Limited Quantity Offers/Stock Liquidations are when products are discounted extremely to clear out stock; often occurs when a business is closing down or is removing a product from its store.
4. Special Quotes are individually applied discounts for customers, typically for bulk purchases.
5. Commercial Quantities are purchases made with large quantities of a product, demonstrating that the products may not all be for one household.
6. Trade Quotes are discounts applied to corporations, businesses or organisations, and attached individuals.
7. Parallel Imported Products are items sold internationally outside the company and without their permission.
Next time you’re shopping at one of these stores, try scouting out other stores to find the same product for cheaper before ripping into the packaging. While you’ll add some time to your shopping experience, it could save you money.
Check out PriceSpy and PriceMe to find deals, and you can also see the pricing history of products. Just remember that some promotions on products can exclude them from price guarantee criteria.
Be sure that you are comparing the same products across stores. While the product may be similar, it needs to be identical (except for colour) in order to qualify.
Missed out on a special?
Many big-box retailers also offer guarantees for refunding the price difference on items purchased shortly before a sale. Just bring along your receipt or online order number.
Rebel Sport and Briscoes guarantee this refund if the purchase was made within 14 days of the sale. The Warehouse guarantees the refund if the purchase was made within seven days of the sale. Bunnings offers a change-of-mind return or exchange, because it doesn’t run traditional sales. Mitre 10 and Noel Leeming say any refund would be at the discretion of individual stores. Kmart does not offer this guarantee.
If you regularly use Laybuy or Afterpay while shopping, this can impact how you receive your refund. If you paid using a buy now pay later service at Briscoes or Rebel Sport, you’ll be issued the price difference via a gift voucher.
We know your rights
Got a problem with a faulty product, received shoddy service or been misled by a retailer? Our expert advisers can provide clear, practical advice that you can trust.
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