Best and worst retailers in 2023

Our retailer satisfaction survey presents New Zealanders' thoughts on the best places to shop - and which stores to avoid.

Shopping is personal – whether it’s lower prices or better service, we all have stores we swear by. But the next best thing to your own experience is someone else’s, so we asked consumers for their shopping anecdotes. Who knows? You might uncover your new favourite retailer.

Our latest retailer survey shows shoppers are heading back to stores, after an uptake in online channels during the pandemic. With the cost of living challenges, price remains a crucial factor in product choice. We’re seeing that consumers’ top-rated retailers are the ones with great customer service who are most effectively able to manage and communicate their available product range.

Find out which stores our members were happiest to shop at.

The winners

Our People’s Choice awards celebrate retailers that have standout results. Our winners for 2023 are as follows.

100% Appliances (large and small appliances)
Heathcote Appliances (small appliances)
Mitre 10 (hardware, building, plumbing or garden equipment)
2degrees Store (mobile technology)
Apple Store (mobile technology).

Large appliances

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Small appliances

Home technology

Mobile technology

Computing

Furniture and bedding

Hardware, building, plumbing or garden equipment

Sports and outdoors

About our survey

Guide to the tables

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