Retailer satisfaction survey

I had to return a phone for repair to pb tech which wasn't a problem. The issue was that all repairs had to go to the Auckland office (I'm in Cambridge) so I either sent it myself or went to the local store in Hamilton for them to send it. If you choose the latter option it takes longer.
Either way I was without my phone for over a week both times as they didn't find the fault the first time until I sent videos of the problem which they then fixed on the second go.
If my phone has any more problems I'm unlikely to take it back because of this inability to fix it locally. When buying from them I'd advise how they would seek to remedy any problems in advance.

Knowing that my desktop computer was likely to start having problems due to age, I looked at the pick-your-own-parts builder with the intention of having them build the machine. I decided to go into the local shop instead of ordering online, and the sales person got me a better graphics card and a better deal overall than I would have received had I shopped online. They were extremely knowledgeable about computer parts. Super easy to deal with. That was the Wellington store.

I wonder why people still buy glasses in NZ. I'm happy to pay for a vision test and eye health check from an optometrist, but why should I pay 3 to 5 times the price to buy my glasses here, rather than from a source overseas?

i have a bunnings, a itm, a buildlink, a mitre 10, a placemakere all within 15 minute drive.
the placemakers store while not stocking as much and being more expensive than bunnings and mitre10 offer much better service. The staff are more knowledgeable and they dont run away as they do at mitre 10. i have spent three hours trying to buy sound proof batts at mitre 10 as i had gift vouchers, the batts where stored on pallets up high. i also tried to purchase 20 bags of readycrete at mitre 10, i could have just left as no body would help. Placemakers Lunn ave is awesome, i drive in with a trailer and have had up to four guys helping me load cement, concrete, gib board and batts. I avoid mitre 10 lunn ave as there is no service and for someone of average building knowledge you will find yourself knowing more than the staff, that is if you can get served.