Best and worst retailers in 2022
Our retailer satisfaction survey presents New Zealanders' thoughts on the best places to shop - and which stores to avoid.
Shopping is personal – whether it’s lower prices or better service, we all have stores we swear by. But the next best thing to your own experience is someone else’s, so we asked consumers for their shopping anecdotes. Who knows? You might uncover your new favourite retailer.
Our latest retailer survey shows shoppers are heading back to stores, after an uptake in online channels during the pandemic. With the cost of living challenges, price remains a crucial factor in product choice. We’re seeing that consumers’ top-rated retailers are the ones with great customer service who are most effectively able to manage and communicate their available product range.
Find out which stores our members were happiest to shop at.
The winners
Our People’s Choice awards celebrate retailers that have standout results. Our winners for 2022 are as follows.
100% Appliances (large and small appliances)
Heathcote Appliances (small appliances)
Mitre 10 (hardware, building, plumbing or garden equipment)
2degrees Store (mobile technology)
Apple Store (mobile technology).
Large appliances
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Small appliances
Home technology
Mobile technology
Computing
Furniture and bedding
Hardware, building, plumbing or garden equipment
Sports and outdoors
About our survey
Guide to the tables
Consumer People's Choice
The businesses that New Zealanders love! These companies deliver excellent customer satisfaction based on our independent surveys of consumers just like you. Read more about the Consumer People’s Choice Tick.
Which brands have the most satisfied customers?
See which brands have the Consumer People’s Choice Tick in our latest consumer satisfaction surveys.
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