The Commerce Commission has warned Apple Sales New Zealand (Apple) for behaviour that’s likely to have misled customers about their rights under the Consumer Guarantees Act (CGA).
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Apple told some consumers its products were only covered by consumer law for two years. But there’s no time limit in the CGA.
The act requires retailers to guarantee their goods are of acceptable quality. This includes being durable and free from minor defects.
Commissioner Anna Rawlings said it considered Apple’s behaviour was misleading as the guarantees in the CGA apply for a reasonable period. “What is reasonable depends on the nature of the goods, any statements made about the goods and how the consumer, in fact, uses the goods,” she said. The commission’s investigation also found Apple was likely to have misled consumers by attempting to exclude its liability for non-Apple products that it sold.
Retailers must not “point blank refuse to address consumer complaints and refer consumers exclusively to manufacturers,” Ms Rawlings said.
The commission also warned Apple for: