19aug budget vs premium kettles hero
Research report
20 August 2019

Budget vs premium kettles: what an extra $374 buys

The Dualit kettle is worth more than Kmart’s budget model – but not by much.

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Michael S.
12 Jul 2020
electric jugs!

surely electric jugs went out years ago and mores the pity. Simple to use. Easy to fix, elements available in any hardware shop.

Structural I.
03 Sep 2019
Shame on Dualit- Chinese made kettle!

The shortsightedness of Dualit in the UK (and Fisher & Paykel in NZ for that matter) in outsourcing manufacture to sweatshops in order to increase profits for executives and shareholders, is breathtakingly stupid. Look at Scanpan, once a premium brand, now Chinese made and common as muck on sale at at Briscoes- good for Joe Bloggs (and me) but bad for the unemployed Danes who used to be employed there.
The engine room of any economy is it's middle class- the upper class don't pay tax (of the top 200 wealthiest people in NZ, half have declared a taxable income of less than $60k), and the lower class on minimum wage paying secondary tax on multiple jobs, can't.
The irony is, a premium big screen TV made by communists might cost you less than getting a small business electrician to transfer your services to the other side of the room to plug it in.
If you own a Dualit, complain to them. We no longer specify F&P appliances as a protest; it's either Miele (still made in country of origin) or any other sweatshop made big brand (usually Bosch). Design AND make them in NZ, and we will loyally specify them.
I've crossed Dualit kettles off our list of preferred products.

David C.
01 Sep 2019
The right to repair

I have to assume you are aware of the right-to-repair movement, right? https://en.wikipedia.org/wiki/Electronics_right_to_repair

It looks for repair information to be made public, and for it to be legally possible, for people to fix their own property. The issue has cropped up for everything from the small (mobile phones) to the quite large (heavy farming equipment). https://www.popularmechanics.com/technology/infrastructure/a25246/right-to-repair-legislation-under-fire-in-nebraska/

Another link for yet more information -

Oh: and the Dualit toaster? Its element may be innovative but it doesn't toast bread well - https://www.consumer.org.nz/products/toasters/dualit-du2 - but that's OK as it's *really* expensive as well.

Paul M.
02 Sep 2019

Never heard of it, but what a great idea! Not just the obvious freedom to the consumer, but the right to replace or service a product without incurring extra cost (or penalty!). I do see a manufacturers rights to NOT have to repair models if the consumer damages them unskillfully, but providing information on 'how to' makes my DIY mouth water!

P & M S.
31 Aug 2019
Non repairable appliances

I spent 30 years of my life repairing electronic appliances and have seen a huge reduction in the (inflation adjusted) price, a huge increase in reliability and performance, and a greater difficulty to repair. Labour rates have rocketed so it is a sad but realistic fact that it will never be economic or practical to repair many items again, like it or not. Learn to live with it. The proximate cause of this and all other serious world problems is over population, which has tripled in my lifetime. Peter.

Lorna E S.
01 Sep 2019
We live on a finite planet

I am not a designer, but feel, like Consumer, that it should be possible to design a reasonably-priced kettle that can be repaired by a consumer. I think manufacturers lack the will to do this because we consumers continue to accept cheap and disposable near-future junk.

Perhaps, instead of consenting to the cheap but short-sighted landfill fodder option, we should be lobbying the government for the right to march failed appliances back to the retail outlet they came from. This will concentrate the problem and bring it a step closer to its origin.

Until manufacturers (and in New Zealand's case, importers) are forced to take responsibility for the whole life of the products they make or import, the incentive for change isn't close enough to their bottom lines.

It is important that importers be included in any New Zealand legislation of this sort. Anyone who doubts this should have a careful look at the website for CBD Media Limited. It tells us they are New Zealand's largest importer, distributor and marketer of electrical accessories, lighting, appliances and heat. They import lighting fixtures for which not even the light bulb is replacable.

Steve K.
31 Aug 2019
Yes- more reparable items please

I recently lost my investment in this failed business model, but I still believe in the idea and would love to see it sustainable.