Research report
1 June 2018
Car rental policies
We compared the contracts of 12 rental car companies and found some concerning T&Cs buried within.
You hired the car, even paid for the extra “peace of mind” insurance. Only after the accident happened did you learn of the fine print forcing you to pay for all glass and tyre damage plus salvage costs. You could be on the hook for thousands.
We compared the contracts of 12 rental car companies and found some concerning T&Cs buried within. Our Wellington mystery shopper also hired vehicles from Avis, Enterprise and Hertz to assess how excess-reduction cover is promoted to customers.
Fine lines
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Policies compared
Car rental policies
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