Delayed refunds from cancelled Tauranga Juicy Festival

Event organisers are citing trouble with insurance as the reason for the setback. We don’t believe ticketholders should have to wait for insurance to come through before they get their money back.

Juicy Fest Tauranga was cancelled due to safety concerns caused by the weather. The concert had been scheduled for 6 January.

Lisa, from Kawerau, paid $398 for two tickets and is sick of waiting for the refund.

“We just want our money back,” she said.

It’s been reported that more than 15,000 ticketholders are waiting for refunds.

We tried to get in touch with the promoter to ask when tickets would be refunded, but did not receive a response.

How to get a refund

My event has been cancelled: If the show is cancelled, you should get a refund from the ticket agent. Check the event website for updates or call the ticket agent directly.

My ticket agent won’t process a refund: If the ticket agent refuses to process a refund for a cancelled or postponed event, contact your bank and ask for a chargeback (a refund to your credit or debit card).

The date of my event has changed: If the date of your event has been changed and it doesn’t suit, you’re entitled to a refund. The only exception would be if the postponement was allowed for and made clear before you booked.

I’m changing banks and I’m worried I’ll miss out on the refund: Contact the ticketing agent and explain the account will no longer exist after the specified date. The ticketing agent should be able to change where the funds are paid. If they don’t play ball, apply for a chargeback.