Electricity Authority and Consumer Powerswitch logos.
19 December 2019

Price comparison websites What’s My Number and Powerswitch merge

Merge comes after recommendation from Electricity Price Review.

Since 2011, the Electricity Authority’s What’s My Number campaign and Consumer NZ’s Powerswitch.org.nz website have helped New Zealanders check for potential savings, compare plans and switch their power deals.

Today, we merged the two websites to make checking and switching even easier for consumers.

“Merging What’s My Number and Powerswitch is part of the Authority’s wider programme of work to make sure New Zealand electricity consumers have easy access to clear information about different electricity deals,” says James Stevenson-Wallace, Chief Executive of the Authority.

“With more information, consumers are better equipped to make choices and with more choice comes increasing pressure on retailers to improve their products, services and pricing.

“New Zealand has high rates of people switching electricity providers, but we know we can make it even easier for consumers to check if they are on the best deal for them.”

The What’s My Number calculator has been included on the Powerswitch website. Anyone who goes to the What’s My Number website will now be automatically redirected to a new Powerswitch landing page.

“The What’s My Number campaign has been very successful, and the brand is well known across New Zealand. That’s why it’s important we retain some elements of the brand in Powerswitch.”

Mr Stevenson-Wallace says Consumer NZ has been working hard to improve Powerswitch.

“The Authority will continue to work closely with Consumer NZ to ensure consumers have access to an independent, informative price comparison website.”

Sue Chetwin, Chief Executive of Consumer NZ said, “Consumer NZ has been working for 60 years to help New Zealanders make informed decisions and get a fairer deal, and we are excited about developing Powerswitch further.

“New Zealand has a competitive electricity market with many different providers, which can make it difficult for people to understand and choose the best energy plan to meet their needs. What’s My Number and Powerswitch have provided an excellent foundation from which we will build a more advanced switching and comparison tool and drive better outcomes for New Zealand consumers.”

The Electricity Price Review recommended merging What’s My Number and Powerswitch and creating a more advanced single comparison website.

Member comments

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07 Apr 2021
Ecotricity needs to sort out its website

I tried to switch to ecotricity and it requires a billing address if other than the supply address but will not accept a PO Box number which is all I have. Its 0800 number did not work. It asks for a "partner or wife" but not a husband as in my case - what about using spouse instead! Finally it asks for bank account information in a provided formatt but when I finally got through on another phone number on the website I was told the formatt could be wrong and I re adjusted my number! Sign up processes should be trialled. Most possible applicants in older age groups (I am in my eighties) would not be able to do this! I cope with their digital limitations at the CAB.

Philippa G.
22 Mar 2021
Charge for switching companies

Contact energy had told me my contract with them was ending on 31 Mar. So I consulted powerswitch and signed up to switch to Electric Kiwi. There was no facility to specify a date to switch. Electric Kiwi told me "Your old power company has confirmed that they'll be finishing their side of things soon." I thought it was wonderful that they were talking to each other. But they weren't. I was billed an extra $150 for breaking my contract with Contact before the final date. This was direct debited along with the power.
I have been in contact with both outfits. Both express sympathy but neither are prepared to take a share of the responsibility for miscommunication.
Can you give them both a rap over the knuckles?

John R.
22 Dec 2019
Merger of Powerswitch and Whats my Number - Press Release

The only actual information was the statement right at the end of the blurb noting the Electricity Price Review had recommended the merger. The rest of the release was meaningless NewSpeak and told us nothing. Come on Consumer - live up to your own standards.