21feb feverup hero
Research report
24 February 2021

Feverup.com’s mystery venues leave customers mystified

Consumers in the dark over candlelight concerts.

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Stephanie May
27 Mar 2021
CHOPIN BY CANDLELIGHT .

Twice postponed due to Covid in Auckland and Level 3. Finally was delighted by the venue St Marys at Holy Trinity, Parnell - I would go again.
When you book you know the venue is a mystery so why complain about that. Can't complain about the communication either and I had no trouble with the app.
You can change the date of your tickets up to within 48hrs of the performance and the website clearly states no refunds will be given - see under FAQs. Would any other ticket site give me a refund? I would either have to insure or sell on a ticket reselling site.

kwkiwi
26 Mar 2021
Concerts were quite good but the refund policy isnt

I went to two fever concerts in Wellington. One was at the public trust building which was very nice, the Vivaldi music was quite good. Admittedly there are not nearly as many candles as depicted in the Facebook ads that pop up. The second one was the Beethoven piano concert at the Lower Hutt events centre.

I had a lot of trouble with their support desk trying to ascertain details of the venue but I would conclude that I did quite enjoy the concerts. I came to the conclusion I was supporting reasonable nz musicians.

Just a couple of points. Amex wouldn’t refund my money when I told them details of the venue weren’t forthcoming and I wasn’t sure if I’d been scammed. They produced documentation saying I had signed up for a bonafide transaction.

Fever will accept a printout of the email ticket with ticket number and QR code. You don’t need to have the ticket on the fever app which I couldn’t get to work and did cause a bit of stress pre event.

I am going to go to further fever concerts where they have disclosed the venue but I’ll probably just get the cheapest seats at $30 with blocked view. I’m also thinking of going to some nz so concerts as a result of my interest being piqued due to going to the fever concerts. So with better communications and refund policy the company would be ok to deal with.

Warwick J.
27 Feb 2021
Don’t be a sucker

Consumer’s advice is much too mild and generous. Anyone taken in by this kind of operation deserves to be the victim of their own folly. Don’t think twice - just think once and click the delete button on Feverup.

Mark D.
27 Feb 2021
Fever

What is even more concerning regarding the Fever Concerts is that they require you to download their app for the tickets. To get your tickets you need to click the terms and conditions which upon checking the small print is where a huge problem arises. All of your phone and personal data and information is shared with thousands of companies and I can only guess individuals willing to pay Fever...yes thousands. I gave up counting. A corrupt blatant data gathering exercise. How many of us just click yes to terms and conditions and dont spend the time trolling through the endless mountain of the terms and conditions. I was very surprised with Fever!