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20 February 2023

Free insurance support for flood and cyclone-affected homeowners

New Zealand Claims Resolution Service helps with natural disaster insurance claims.

A free resolution service has been set up to help homeowners with insurance claims in the wake of the Auckland floods and Cyclone Gabrielle.

The New Zealand Claims Resolution Service (NZCRS) will provide support with insurance claims to avoid disputes, resolve issues and ensure claims are settled as quickly as possible.

The service will be operating from community hubs in Auckland from 20 February, and support for those impacted by the cyclone will be available locally as soon as possible.

Minister of Commerce and Consumer Affairs Hon Dr Duncan Webb said this kind of service was first used in response to the Canterbury Earthquakes and provided over 10,000 homeowners with free advice for insurance claims.

It will now be a permanent nationwide service for all forms of natural disasters. It will also help homeowners with access to legal, technical and wellbeing services tailored to individuals and whānau.

The resolution service can be contacted on 0508 624 327, [email protected] or

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