A Commerce Commission review found Auckland Transport's AT HOP card terms and conditions were likely to be unfair.
Auckland Transport has cleaned up its AT HOP card terms and conditions after a Commerce Commission review found they were likely to be unfair and breach the Fair Trading Act.
Commerce Commissioner Anna Rawlings said Auckland Transport has amended more than 20 of the card’s terms as a result of its review.
Changes include extending the validity period of unused cards from two to six years and limiting the blocking of cards in cases where passengers repeatedly fail to tag off.
Ms Rawlings said Auckland Transport decided last year to automatically refund expired online top-ups. “Previously top-ups made online expired if they were not activated within 60 days and passengers had to contact Auckland Transport to reactivate the top-up. This was an issue the commission received numerous complaints about.”
The commission said Environment Canterbury is updating Metrocard’s terms and conditions to limit situations where a card can be cancelled or confiscated without notice. Changes will also allow credit balances to be transferred to a replacement card before the expiry of a registered card.