Parcel left on doorstep.
Research report
9 April 2020

Shopping during the lockdown: Your questions answered

Your consumer rights questions answered.

Member comments

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Simone B.
01 May 2020
Big Retailers - Delivery times

Is anyone else getting annoyed about the difference between expected and actual delivery times from the big retailers? I mean how hard can it be to update your website from “5 days” to “10 days”. I’ve had it from the Warehouse and from JB Hi-Fi.

G J M.
14 Apr 2020
Trusty Advice

I've been checking Consumer advice and reports now for many years and feel confident in their research and reporting. In these stressful and worrying times it is great that they are addressing ongoing issues that Covid-19 is presenting and I thank their team for their practical information regarding a wide range of issues during this rapidly invasive ' Covid-19 pandemic'. Gail Mullon

J W.
12 Apr 2020
Covid price gouging

The retailers who are allowed to trade have only got their customers over a barrel for the duration of the lockdown. I will make it a point to remember how different retailers behaved and will take every opportunity to remind other people about my experience. The same goes for landlords and banks.

Lorraine B.
12 Apr 2020
Thank you

Thanks for your clear and sensible ideas and information. Great going and what we need to give us confidence and support. It's a new world at the moment.

The magazine comment that subscribers should get a refund for cancelled (Bauer) magazines - how will we know? I emailed them to ask for this, but got no reply.

Your team is great, Consumer. Keep safe, all of you.