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Spark charged over billing claims

Spark is facing 11 charges under the Fair Trading Act for alleged false or misleading claims over its billing and a $100 offer for new customers.

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The charges, brought by the Commerce Commission, allege:

  • Spark overcharged customers for broadband data after their usage wasn’t recorded accurately.

  • Spark sent letters offering new broadband customers a $100 credit for subscribing but failed to mention the offer could only be redeemed by phoning the company.

  • From 2 June 2014, Spark’s terms and conditions stated charges would stop 30 days after the customer gave notice to end their contract. However, customers’ final bills included charges for the entire next monthly billing period regardless of when the service stopped.

The charges cover the period 2 June 2014 to 7 December 2017.