Our 2019 survey of 15,123 TVs, computers, mobile phones, printers and wearables, found just 15 percent of products up to 10 years old became faulty.
Far too many owners of Toshiba computers, FitBit fitness trackers, Samsung TVs, and Sony, Vodafone and Apple mobile phones experienced problems. The reliability of these brands lagged others in our survey – they really should do better.
- We asked members about products they’d bought new in the past 10 years. In 2019 we surveyed televisions, mobile phones, laptop and desktop computers, printers, and fitness trackers and smartwatches.
- We wanted to know the brand, the year the product was bought and whether it had ever developed a fault. We also asked respondents if they were satisfied with their product.
We only analyse brands that got more than 30 responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never developed a fault. We ask about satisfaction on a 0-to-10 scale, where a score of eight to 10 reflects “very satisfied”.
- Numbers in brackets show how many purchases were reported in the survey.
- We’ve also reported survey results from 2017 and 2018 for other products. In these surveys, we only asked about products bought in the previous 3 years.
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Computers (laptops and desktops)
Smartwatches and fitness trackers
Sound bars and home theatre