The year is 2021. Telephones scan your face to authorise payments. Headphones make 3D maps of your ears to optimise sound. And yet, what we desire most is a device that does the basics well for a long time.
In our latest reliability survey, 4000 of you told us about the tech products you own. We’ve turned your feedback into some fancy tables that clearly show which brands and varieties of gadget are worth your money.
About our survey
We asked members about products they’d bought new in the past 10
years. In 2020 we surveyed mobile phones, tablets, sound bars and
home theatre systems, headphones and digital cameras.
We wanted to know the brand, the year the product was bought and whether it had ever developed a fault. We also asked respondents if they were satisfied with their product.
We only analyse brands that got more than 30 responses in a category. For each brand, we calculate our reliability score as the percentage of its products that have never developed a fault. We ask about satisfaction on a 0-to-10 scale, where a score of eight to 10 reflects “very satisfied”.
Numbers in brackets show how many purchases were reported in the survey.
We’ve also reported survey results from 2018 and 2019 for other products. In the 2018 survey, we only asked about products bought in the previous 3 years.
Which appliances can you rely on?
We've also surveyed members about their household appliances, including whiteware, heat pumps and garden tools to find the brands you can rely on.