When things go wrong with tradespeople

What to do when you have a problem with a builder or contractor.

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While many houses get built without any major glitches, in some cases it can become a stressful experience laden with problems.

Why things go wrong

There are a few key reasons for things going wrong. These are:

  • Unrealistic expectations of the owner.
  • Over-demand for services and materials leading to shortages and delays.
  • Lack of communication and misunderstandings.
  • Unscrupulousness or dishonesty (on either side).

Listed below are more specific examples of these.

Problems caused by the owners

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Delays, delays, delays

Shoddy work

If a building firm goes under

Problems with plans and specifications

Problems with the contract

Reluctance to start the dispute process

Problems with costs and underpricing

Problems with variations

Failure to follow the specifications

Dispute resolution

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The Consumer Advice Line is available to all our members for support on any consumer-related issue. Our expert advisers can explain your rights and help you resolve problems with a retailer.

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