Research report
When things go wrong with tradespeople
What to do when you have a problem with a builder or contractor.
While many houses get built without any major glitches, in some cases it can become a stressful experience laden with problems.
Why things go wrong
There are a few key reasons for things going wrong. These are:
- Unrealistic expectations of the owner.
- Over-demand for services and materials leading to shortages and delays.
- Lack of communication and misunderstandings.
- Unscrupulousness or dishonesty (on either side).
Listed below are more specific examples of these.
Problems caused by the owners
Want to read the full article?
- Thousands of expert product/service reviews
- Personal support through our Consumer Rights Advice Line
- Premium articles and in-depth buying advice
- Add a Consumer magazine for even more exclusive content
Delays, delays, delays
Shoddy work
If a building firm goes under
Problems with plans and specifications
Problems with the contract
Reluctance to start the dispute process
Problems with costs and underpricing
Problems with variations
Failure to follow the specifications
Dispute resolution
Need our help?
The Consumer Advice Line is available to all our members for support on any consumer-related issue. Our expert advisers can explain your rights and help you resolve problems. Become a member now from just $12 and we'll help you get a resolution.
Building articles
Whether you're planning to build your own home or renovate an existing one, we've got you covered with a wide range of articles covering the whole process.
Renovating
Renovating and altering houses is a favourite pastime for many New Zealanders. Our articles take a look at what's involved when you undertake a renovation project.
Home maintenance
Regular maintenance is needed to ensure your house holds its value and remains safe and comfortable to live in.
This field should be left blank
Member comments
Get access to comment