Getting broadband internet
We’ve broken down each type of broadband, from basic ADSL to ultra-fast fibre.
We’ve broken down each type of broadband, from basic ADSL to ultra-fast fibre.
Figuring out the best internet plan has never been simple. There are different speeds, technologies, data limits, and prices. And this is before weighing up deals for having your landline, mobile or a TV package with the same company. It’s confusing, but we’re here to help.
This report is free thanks to a donation from CHORUS provided to support consumer broadband education.
Consumer NZ is non-profit. To help us get a fairer deal for all New Zealand consumers you can become a Consumer member or make a donation. We’ll use your contribution to investigate consumer issues and work for positive change.Donate
We’ve broken down each type of broadband, from basic ADSL to ultra-fast fibre. We explain what you can expect from each one as well as its potential limitations.
Speeds vary considerably depending on several factors, but we’ve given what you can expect under “normal” circumstances. We also looked at what you can expect from a typical plan. Some plans come with data caps, though most broadband plans are unlimited. Fibre and cable connections let you buy different speed packages. However, the higher the speed the more it will cost.
We also clear up the myths surrounding the loss of copper networks when upgrading to fibre.
Broadband is at a tipping point. On one side you have ADSL and VDSL, which are dependent on the old copper network; on the other are wireless and fibre, the future. Fibre uses light to send data, offering much faster speeds without the worry of line congestion. 4G wireless technology, using the mobile network, is getting faster but isn’t close to fibre speeds. However, it can reach parts of the country that copper lines and fibre optic cables can’t.
You may have heard your internet service provider (ISP) talking about “the exchange” or “the cabinet”. The exchange is where your connection joins the network; the cabinet is a junction on the way to the exchange. Cabinets have a finite number of connections, so if your area requires a lot of connections, there may not be room for a new connection without adding a new cabinet. If you’re on a copper technology, the “last mile” (the distance between your home and the exchange) is a bottleneck for speeds. Fibre removes nearly all these issues as fibre optic cables have no signal degradation.
To transfer a gigabyte (8000Mb) at 10Mbps takes about 13 minutes. If you’re using a streaming video site, then internet speed affects how the content looks. Slow speeds mean a grainy image.
If you’re curious about the speed you might get while streaming, there are websites that give a good estimate. Fast.com (owned by Netflix) and SpeedTest.net are popular choices. For more information, see Streaming video services.
Generally, you need to be within 4km of an exchange to get ADSL.
ADSL costs the same as VDSL. It’s harder to get ADSL in rural areas and often has slower speeds, due to longer distances from the exchange. Speeds can suffer at peak times due to congestion from multiple users. Download speeds are much faster than upload speeds, which can be an issue when uploading.
VDSL costs the same as ADSL, which makes it a better option. However, VDSL is more dependent on distance to the exchange than ADSL, so you need to be much closer (preferably within a kilometre). Speeds are affected by the same factors as ADSL, such as slowing down during peak times.
Vodafone owns the only cable networks. They are in Christchurch and Wellington, and only certain areas in these cities can access the network. If your home can access the network but doesn’t have a terminal, you’ll have to pay to install one.
In 2016, these networks were upgraded and plans were rebranded as FibreX. But FibreX wasn't the same as fibre, which breached the Fair Trading Act. Now, the plans are sold as UltraFast HFC.
In optimal conditions, cable speeds are comparable to fibre. However, it suffers badly from congestion, so the more people in your area with cable the more likely your speeds will suffer, especially at peak times. Many users on the cable service have complained that speeds drop to sub-ADSL levels.
Cable plans can be cheaper than ADSL and VDSL. As cable can also deliver a TV signal, you can add Sky TV to your plan.
It’s the fastest service and also has the fastest uptake of broadband plans. The government is still offering free installation for most homes as part of its effort to get as many people on to fibre as possible.
We recommend you switch to fibre if you can.
Once fibre has been laid in your street it needs to be connected to your home. We’ve heard from many members who have been waiting for this part of the installation, so don’t expect it to happen overnight.
The basic plans are in the same price range as A/VDSL, but you get much faster speeds. Unlike other technologies that use a physical connection, fibre doesn’t suffer if there are simultaneous connections. Also, it’s easier to get symmetrical plans where upload and download speeds are the same (often listed as 100/100).
The highest possible speeds come from gigabit plans, where you can expect 900Mbps.
Because the system doesn’t use copper lines, if you want a regular phone line you’ll need to either keep your copper connection or get a phone that works on fibre. Both options cost extra.
However, wireless broadband can suffer the same coverage and connection issues as your mobile phone. If you get poor phone reception where you are, there’s a good chance the wireless broadband coverage will be the same.
The set-up for wireless broadband is simpler than installing a fibre broadband connection. In most cases, your ISP will install a directional aerial on your roof and run cabling from the aerial to the supplied modem. Like UFB installs, if you require, or want, more than is “standard” (for example if the aerial is on a second-storey roof), you may end up paying more.
The speeds are in the ADSL range in ideal conditions. Wireless can also suffer from user congestion if a lot of users are connected to the same transmission tower (which is the equivalent of a cabinet).
It’s the most expensive form of broadband because all plans come with data caps. You may not be streaming movies as often on these plans.
There are other broadband technologies that are also called “wireless”, such as satellite. For more information on rural options, see Rural broadband.
For this, you’ll need a wireless router. Sometimes a modem and router will be integrated but if not, it’s simple to get a router by itself.
The position of your router in your home is important. The more walls a WiFi signal has to pass through, the weaker it gets. If the router has multiple antennas, you can move these to get better signal coverage. You can also consider a WiFi range extender, they repeat the signal throughout parts of your home, meaning you can increase signal coverage.
Industry standards have been set so devices can talk to one another over WiFi. You may have heard of the 802.11 b, g, and n standards. Of these, n was the latest and fastest iteration. The new standard is ac, which works on the 5GHz band and can deliver estimated speeds from 500Mbps to 1Gbps. 802.11 ac should be used by most new devices.
2.4GHz and 5GHz are the two main bands used by routers. The 5GHz band is able to transfer more data and is considered a more stable signal. The ability to broadcast both bands simultaneously means you can keep devices on separate networks if needed. For example, if you set up a guest network.
Remember to name your network (called an SSID) to differentiate it from your neighbours; you’ll need to know this when connecting your devices. You’ll need to secure the network too. A wireless router broadcasts your information over the air, and an unencrypted signal could be picked up by anyone with WiFi equipment and within range.
All routers come with software tools to enable encryption and protect your network from unauthorised access. You do this by setting up a security system like WPA (Wi-Fi Protected Access). This is part of setting up of your router and is basically setting a password for the network. We recommend using a strong but memorable password. Remember, you’ll need this password to connect any new device to your network.