27 March 2019

Crackdown on ticket scalpers

New rules on the way to clean up the ticket resale industry.

Price caps on resold tickets are among measures announced by the government to finally rein in ticket scalpers.

We’ve been campaigning for a shake-up of the ticket resale industry and welcome the proposed changes.

Our 2017 investigation, with Australian consumer organisation Choice, found many people had been taken for a ride by ticket resale websites.

Setting a price cap would help protect consumers from being ripped off by websites selling tickets at inflated prices.

It would also help cut scalpers out of the market, while ensuring people with genuine reasons for reselling a ticket could do so.

Other measures announced include requiring sellers to display details of their tickets and a ban on ticket-buying bots. Bots are used to buy large quantities of tickets, which are then resold to consumers at huge mark-ups.

You can help us clean up the ticket resale market by making a submission supporting the law changes. We've got a template submission you can use. Public submissions close on 18 April, 2019.

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Leo K.
04 Apr 2019
No easy answer.

It must be hard to shut down shady ticket re-sellers other wise surely Viagogo would be a bad memory by now with the amount of complaints lodged. I see below a lot of suggestions about re-selling for what they were brought for and who is going to police this and who is going to finance this. Looks like the fraud squad have other priorities by their lack of comments or appearance. Even limiting the amount of tickets that can be purchased by a single buyer, the scalpers have family, friends or cheaply brought employees brought for the use of their names only. Don't give up though someone will find the answer.

Ray M.
31 Mar 2019
What's wrong with selling at a profit

I agree with getting rid of the buying bots but can't see why in a capitalist economy we should stop people agreeing to sell something they own at a profit to a willling buyer. These are event tickets not food, clothing or shelter. We don't stop people selling paintings, food, car, houses etc above a certain price so why do so with an event ticket? In reality what sky high resale prices actually mean is that the original prices were too low.
As for ViaGoGo why don't we use existing fraud and false pretenses laws to stop them ripping people off with fake tickets.

Leo K.
04 Apr 2019
Scalpers win artists, fans, supporters, teams and franchises, promoters lose.

The problem I have is people who are not interested in the event but making a profit. All of the legitimate fans and supporters can't get a ticket because scalpers bought them. As for the cost of the tickets being too low if they priced them too high people will not buy them and they lose out of potential customers and or the concert is cancelled because of low ticket sales. The game may go ahead but to empty stadiums which no franchise wants.

Jen H.
30 Mar 2019
Internet sales

Just get rid of on-line sales! Naïve? Probably.
The internet has produced more scams, rip-offs and fraudulent activity than ever existed before - most involving credit card use.

Barry P.
30 Mar 2019

Is ViaGoGo an affiliate of the original ticket sellers; Ticketmaster, Ticketek, etc?
That might explain why they are so keen to sell in bulk; they get a bigger percentage.
Please tell us the company relationships. Who owns who? Is ViaGoGo the overseer company?

Consumer staff
01 Apr 2019
Re: Collusion?

Hi Barry,

Viagogo is a company based in Switzerland with no relationship to Ticketek or Ticketmaster, who are Australia-based and America-based respectively.

Kind regards,

Natalie - Consumer NZ staff

Barry P.
30 Mar 2019
Fix ticket prices

Imagine if I purchased 50 ice creams at a fair for $3 each and went around asking $5 each. Why would anyone want to purchase at the dearer price? I ask again; "why would any WANT to pay a higher price?".
Fix prices as original sale price.
Make bulk purchases available on last 24 Hours only.
Make ticket purchases available to personal account holders only. Corporates do not attend functions; they re-imburse staff to go, so that avenue of bulk purchase is stopped.
The original seller / marketer must make tickets available in last 6-hours of an event, say 10%. That allows for door sales.

Charmaine Taylor
30 Mar 2019
Restrict number of tickets & no markup

Why should there be a profit to be made on the resale of tickets? The price is set at the time the tickets go on sale, and if the tickets are no longer required by the original buyer, the tickets should be sold at the face value at which they were bought. Also, number of tickets purchased should be limited to a maximum of 8, to allow for families or large groups wanting to attend together. If people knew they could not sell the tickets for any more than they purchased them for, they would not buy extras in the hope of making money off them, which is totally unfair and unscrupulous.

Bryan W.
30 Mar 2019

Listening to the radio yesterday (29/03/19) I heard there mthe sockets for a concert here in NZ were sold out on line in 2 minutes then straight away they were listed on Viagogo for the original price PLUS an extra $100.00!

Is that a ripoff or what!!

Jim T.
30 Mar 2019
Ticket Scalping

Plain and simple, maximum of 10% markup on resale of tickets. Limit individual sales to NO MORE THAN SIX TICKETS. Sorry to M & D + 5 kids. As well as fining/closing down websites of reselling offenders, need to fine buyers as well if they purchase at more than 10% off original price. As I'm not sure how effective legislation will be against the likes of Viagogo. Require ALL resellers to show a photo of the tickets in any website advertising their sale.