Find out which energy retailer has the most satisfied customers.
Winter’s officially hit and the sting of the first winter power bill won’t be far behind. With prices up again this year, there’s probably little chance it will make you feel any warmer towards your electricity retailer.
Our latest satisfaction survey found just 51% of consumers thought their power company was providing good service. That hasn’t changed since 2018. Not surprisingly, price continues to be a sore point. Only nine percent felt companies always charge households fairly.
Better protections for consumers struggling with rising power prices may finally be on the way.
Last year, Minister of Energy and Resources Megan Woods appointed an Electricity Price Review panel to investigate power prices.*
In a paper released in February, the panel flagged the need for more protection for vulnerable consumers hardest hit by price rises and recommended changes to make it easier to shop around for power.
Specific controls on prices weren’t included in the paper. Instead, the panel recommended improving price transparency in the wholesale market and making the big players – which both generate and sell electricity – disclose information about the profitability of their retail arms.
Whether the government will take up the proposals is yet to be seen. The panel delivered its final report to Minister Woods in May. The government’s response is expected in the next couple of months.
*Consumer NZ chief executive Sue Chetwin was a member of the review panel.
GUIDE TO THE GRAPHS OUR DATA are from a nationally representative survey of 1471 New Zealanders, aged 18 and over, carried out in April and May 2019. Overall satisfaction shows the proportion of respondents who scored their retailer 8, 9 or 10 on a scale from 0 (very dissatisfied) to 10 (very satisfied). Results are for providers that had 30 or more responses in our survey. Customers and Market share data are for residential connections as at April 2019 and sourced from the Electricity Authority.