20jul grocery delivery services hero
Research report
10 July 2020

Grocery delivery services compared

Our survey rates grocery delivery services for customer satisfaction.

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John V.
12 Jul 2020
Online shopping affects in-store shoppers

I accept that for some people who are unable to easily get to the supermarket online shopping is convenient. The problem is there are now so many staff with their huge trolleys filling the orders for online or pick-up orders (I shop at Countdown Lower Hutt) that they often block the aisles and sometimes make it difficult for in-store shoppers to access the products.

Michele M.
12 Jul 2020
Countdown Delivery Saver

I have been a Countdown online grocery order and delivery customer for nearly 10 years and have found them to be great. Any complaints, they do their best to fix ASAP.

One thing I'd like to say is about their Delivery Saver. For $X for three or six months, you can order as often as you like as long as the order is over $80. For me, ordering weekly, that's about $4/wk.

Lorraine P.
12 Jul 2020
Countdown online shopping

I have to eat humble pie regarding countdown when it comes to their online delivery service. I've been using them for about a year. I'm immuno suppressed so in winter especially it's been brilliant. Covid-19 sure chucked the challenges their way, but I didnt have even 1 hiccup all thru lockdown. I'm in Glenfield Auckland so maybe I was just lucky. I did use their online delivery to send "care packages" to family & friends too.

E M N.
11 Jul 2020
Online with Countdowns

I was a Very happy customer until I moved 2 minutes up the road road to our new house.
It took months of explaining and I almost gave up, but they agreed to deliver in the end. Our area is growing and I don’t think their maps were up to date. The service is great. I get a call if they need to change anything and once I was not pleased with something, they immediately did a refund. Highly recommended if you want to budget. You don’t get swayed to buy as you would in store.

Jean H.
11 Jul 2020
Online shopping as well as Click and Collect

I used Countdown delivery during Covid-19 lockdown and after initial hiccups in first 2-3 weeks absolutely brilliant, service is great and now doing Countdown click and collect as easier because I am a carer and they text when goods are ready as a reminder. Tried New World click and collect about 3 weeks into lockdown and was so disappointed, goods were not ready when they said, frozen goods in among lettuce and tomatoes plus it took 12 weeks to get a refund on item not supplied.

Jean H

Jenny W.
11 Jul 2020
Online supmkt shopping

Only used Countdown once & they took $$ from my a/c the day I did the order - even tho it wasn’t being delivered for 10 days (during lockdown). Swapped to New World who initially advise you to hve enough $$ in yr a/c to pay for order, then another text/email 24 hrs before del date, + another notification on day of order that you must hve enough $$ to pay. Veg & fruit always of good fresh standard + they’ve always rung if item unavailable & I hadn’t specified substitute. Great service.