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Research report
14 September 2020

Hotel bookings: how to get the best deal

Our survey found you can usually get a better deal phoning the hotel directly.

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Maria Conlon
21 Nov 2020
Booking.com

I am also an advocate of booking.com mainly because of the free cancellation & Genius.
Things change and my life changes drastically all the time. I think if more hotels/motels had that free cancellation option in an acceptable timeframe that gives them enough time to rebook, then I'd be all for it. Not saying I'm an always canceller, I just like to have options.
I have gone to websites directly for the hotel/motel and but no option to cancel if something arises just puts me off.
I don't want to book with the commission sites that offer F.C but I can imagine, solo parents/1 income families, while they may want to plan for the holidays, once that car breaks down or "insert any reason here" just can't do without.

James W.
04 Oct 2020
Genius status brings even greater rewards with www.booking.com

I make most of my personal & business bookings via www.booking.com given that, as a regular user with "genius" status, I typically get offered even better deals than are generally available. Furthermore, with three kids, I find their navigation tools way simpler, more convenient and quicker than any of the other platforms - and certainly infinitely superior to going direct.

The downside is that occasionally I feel like I'm treated like a second class citizen once I show up at a hotel, once it's obvious I've booked via www.booking.com

John J.
20 Sep 2020
Free rooms

The majority of my bookings are for business and I don't have the time to negotiate with hotels/motels. Hotels.com gives me a free night after any 10 nights booked. Hotel chains often offer the same but the 10 nights have to be in their chain. Severely limiting my options.

Kate R.
19 Sep 2020
cancellation policies

I think the main reason I use Booking.com and similar sites is that they usually have really good cancellation policies, which this year has been essential due to cancelled flights, lockdown etc. I find the motel/hotel sites generally aren't as generous with their owncancellation polices. But yes worth checking with them when calling them direct to see how they compare

Ian B.
19 Sep 2020
Hotel bookings

2yrs ago I made a booking online to a motel near ChCh airport. I went to the hotels website and Bookings.Com came up on the website, I thought the booking had to be made this way so, I made the booking for the one night I required. My problem started when I arrived back home When checking my Emails a month or so later, there were emails from Bookings.com offering me deals for holidays etc. I cancelled their site and they stopped. A month ago they started up again, this means they keep your address and target you when ever. I just want to warn others who use these sites that, if you do they could pester you for ever regardless. Ian Boswell